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Becoming Open
Behind Closed Doors
Stratos Filalithis
Head (Acting) of IS LTW Website &
Communications
IS LTW Website & Communications
• University Website
• University Web Search
• User Training & Support
• Community Management
• UX & Digital Strategy Consultancy &
Research
• Technical Solutions Implementation
What we ‘re trying to get away from
IS Polopoly Service
UWP-led, centrally
managed website
framework
IS Drupal Service
Unit
X
Event
Y
Project
Z
Other Platforms &
Services
Scho
ol
B
Scho
ol
A
Institute
C
University Website (EdWeb)
• Front-end (http://www.ed.ac.uk)
• Back-end Web Content Management
System
• EdWeb Distribution
• Powered by Drupal
• EdWeb Change Management (CAB)
EdGEL
• Digital Design Framework, similar to
http://www.bbc.co.uk/gel
• Sets standards for
– Graphic Design Elements
– Enterprise-level Branding
– UX
– Accessibility
– Technical delivery
• Powered by Twitter Bootstrap
What we had planned for
Central Infrastructure
IS-led,
centrally
managed
website
framework
Local Infrastructure
Colleg
e
Z
Supported EdWeb
Core
Sch
ool
B
Local Code
Development
Central Training & Support Local Training & Support
Central User Administration Local User Administration
EdGEL Local Theming & Styling
EdWeb
Distribution
Unit
X
Event
Y
Sch
ool
A
What if…
– There was a public service road map to help people identify the future?
– Service/College/School feature prioritisation could feed into a master list
of prioritised requirements?
– System enhancement costs could be shared in all parts of the University?
– There were clear change processes allowing direct user feedback?
– Developers could code locally to feed into the central system?
– We shared knowledge & experience?
– We stopped resolving issues in isolation, eliminating duplicate effort?
– Move away from our silos and work together?
https://www.pinterest.com/pin/402790760400639619/
Workshops
EdWeb
Collaborative
Framework
* work in
progress *
–
EdWeb Code Sprint
• Sprinting towards
a new goal (blog post):
http://edin.ac/2bLX3hr
Next steps
• Map areas of focus
• Service-led
• Community-led
• Secure funding (always helpful)
• Engage relevant stakeholders to pilot processes
• Continue to think/act/plan in the same way…
• Being open & review often
Thank you!
– Contact me: stratos.filalithis@ed.ac.uk

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Becoming open behind closed doors

  • 1. Becoming Open Behind Closed Doors Stratos Filalithis Head (Acting) of IS LTW Website & Communications
  • 2. IS LTW Website & Communications • University Website • University Web Search • User Training & Support • Community Management • UX & Digital Strategy Consultancy & Research • Technical Solutions Implementation
  • 3. What we ‘re trying to get away from IS Polopoly Service UWP-led, centrally managed website framework IS Drupal Service Unit X Event Y Project Z Other Platforms & Services Scho ol B Scho ol A Institute C
  • 4. University Website (EdWeb) • Front-end (http://www.ed.ac.uk) • Back-end Web Content Management System • EdWeb Distribution • Powered by Drupal • EdWeb Change Management (CAB)
  • 5. EdGEL • Digital Design Framework, similar to http://www.bbc.co.uk/gel • Sets standards for – Graphic Design Elements – Enterprise-level Branding – UX – Accessibility – Technical delivery • Powered by Twitter Bootstrap
  • 6. What we had planned for Central Infrastructure IS-led, centrally managed website framework Local Infrastructure Colleg e Z Supported EdWeb Core Sch ool B Local Code Development Central Training & Support Local Training & Support Central User Administration Local User Administration EdGEL Local Theming & Styling EdWeb Distribution Unit X Event Y Sch ool A
  • 7. What if… – There was a public service road map to help people identify the future? – Service/College/School feature prioritisation could feed into a master list of prioritised requirements? – System enhancement costs could be shared in all parts of the University? – There were clear change processes allowing direct user feedback? – Developers could code locally to feed into the central system? – We shared knowledge & experience? – We stopped resolving issues in isolation, eliminating duplicate effort? – Move away from our silos and work together?
  • 11. EdWeb Code Sprint • Sprinting towards a new goal (blog post): http://edin.ac/2bLX3hr
  • 12. Next steps • Map areas of focus • Service-led • Community-led • Secure funding (always helpful) • Engage relevant stakeholders to pilot processes • Continue to think/act/plan in the same way… • Being open & review often
  • 13. Thank you! – Contact me: stratos.filalithis@ed.ac.uk