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Lessons Learned #7 
3rd November 2014 
Group #4 
Lean Entrepreneurship 
Project S4 
Diana Moreira 
Hugo Stevens 
Jan Otta 
Judit Kalmár
Channels 
Product 
Customers 
Communication 
• Marketing 
• Sales 
• Distribution 
• After Sales Support 
Roles 
• Costs 
• Time Available 
• Fits the Customer 
Criteria 
Always Test the Channels!
Marketing Channels 
3 
Reduced Cost 
Web Site 
Social Media 
Blog 
Paid 
TV 
Events/Fairs 
Press 
Recommended
Sales Channels 
4 
Sales 
Internet 
Distributors 
Sales Force
Relationship with the 
Customer 
5 
Get Customers 
Blog, Web Site, Social 
Free tests 
Viral Marketing 
Keep Customers 
Communities 
Newsletters, E-mails 
Drip Marketing 
Grow Clients 
Social Media 
Articles 
Recommendations 
Type of Relationship 
Consistency with the model
How to Create Traffic? 
Adwords Google Search - SEO Facebook Ads 
Linkedin Ads Youtube Blogs 
6

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Lessons Learned Number 7, Lean Entrepreneurship, Channels and Customer Relationship

  • 1. Lessons Learned #7 3rd November 2014 Group #4 Lean Entrepreneurship Project S4 Diana Moreira Hugo Stevens Jan Otta Judit Kalmár
  • 2. Channels Product Customers Communication • Marketing • Sales • Distribution • After Sales Support Roles • Costs • Time Available • Fits the Customer Criteria Always Test the Channels!
  • 3. Marketing Channels 3 Reduced Cost Web Site Social Media Blog Paid TV Events/Fairs Press Recommended
  • 4. Sales Channels 4 Sales Internet Distributors Sales Force
  • 5. Relationship with the Customer 5 Get Customers Blog, Web Site, Social Free tests Viral Marketing Keep Customers Communities Newsletters, E-mails Drip Marketing Grow Clients Social Media Articles Recommendations Type of Relationship Consistency with the model
  • 6. How to Create Traffic? Adwords Google Search - SEO Facebook Ads Linkedin Ads Youtube Blogs 6