Submit Search
Upload
Impeccable Customer Service Quotes by Steve Dorfman and others
•
Download as PPTX, PDF
•
3 likes
•
4,160 views
S
SteveD2E
Follow
Impeccable Customer Service Quotes
Read less
Read more
Business
Technology
Report
Share
Report
Share
1 of 34
Download now
Recommended
Customer Service Quotes from Steve Dorfman and Others
Customer Service Quotes from Steve Dorfman and Others
SteveD2E
DEX - Copywriting for Social Media
DEX - Copywriting for Social Media
chiricuzio
8 Automated Campaigns That Make You Money
8 Automated Campaigns That Make You Money
emfluence
The power series customer service
The power series customer service
Richard Mulvey
How to define and design customer experiences.
How to define and design customer experiences.
More Space For Light
1507 b voicemail love it or leave it
1507 b voicemail love it or leave it
Richard Quattrocchi
The power series selling face to face
The power series selling face to face
Richard Mulvey
Omnicare - Gamification in employee engagement - Manu Melwin Joy
Omnicare - Gamification in employee engagement - Manu Melwin Joy
manumelwin
Recommended
Customer Service Quotes from Steve Dorfman and Others
Customer Service Quotes from Steve Dorfman and Others
SteveD2E
DEX - Copywriting for Social Media
DEX - Copywriting for Social Media
chiricuzio
8 Automated Campaigns That Make You Money
8 Automated Campaigns That Make You Money
emfluence
The power series customer service
The power series customer service
Richard Mulvey
How to define and design customer experiences.
How to define and design customer experiences.
More Space For Light
1507 b voicemail love it or leave it
1507 b voicemail love it or leave it
Richard Quattrocchi
The power series selling face to face
The power series selling face to face
Richard Mulvey
Omnicare - Gamification in employee engagement - Manu Melwin Joy
Omnicare - Gamification in employee engagement - Manu Melwin Joy
manumelwin
Disc spinelli promotional material
Disc spinelli promotional material
virakyang
Virgin's Crown Jewels: Great Customer Service
Virgin's Crown Jewels: Great Customer Service
Thor
How to Outsource Cold Calling to Work At Home Agents
How to Outsource Cold Calling to Work At Home Agents
SalesScripter
The power series selling from home during lockdown
The power series selling from home during lockdown
Richard Mulvey
5 Steps for Handling an Angry Caller in the Call Center
5 Steps for Handling an Angry Caller in the Call Center
TalkdeskInc
Geeks, Gurus & Geniuses
Geeks, Gurus & Geniuses
Em Mathews
A Shift in Focus: Creating the Experience
A Shift in Focus: Creating the Experience
qmatheson
What Makes Great Infographics
What Makes Great Infographics
SlideShare
Masters of SlideShare
Masters of SlideShare
Kapost
STOP! VIEW THIS! 10-Step Checklist When Uploading to Slideshare
STOP! VIEW THIS! 10-Step Checklist When Uploading to Slideshare
Empowered Presentations
You Suck At PowerPoint!
You Suck At PowerPoint!
Jesse Desjardins - @jessedee
10 Ways to Win at SlideShare SEO & Presentation Optimization
10 Ways to Win at SlideShare SEO & Presentation Optimization
Oneupweb
How To Get More From SlideShare - Super-Simple Tips For Content Marketing
How To Get More From SlideShare - Super-Simple Tips For Content Marketing
Content Marketing Institute
How to Make Awesome SlideShares: Tips & Tricks
How to Make Awesome SlideShares: Tips & Tricks
SlideShare
Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metr...
Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metr...
SteveD2E
Impeccable Leadership by Steve Dorfman
Impeccable Leadership by Steve Dorfman
SteveD2E
customerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employees
Ernie Casas
MASUminiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii.ppt
MASUminiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii.ppt
ceomwancom
Leadership & Modern Communication by Steve Dorfman
Leadership & Modern Communication by Steve Dorfman
SteveD2E
Leadership & Modern Communication by Steve Dorfman
Leadership & Modern Communication by Steve Dorfman
SteveD2E
Customer service for small businesses
Customer service for small businesses
Incrementa consulting
Customer Service
Customer Service
Jennifer Coker
More Related Content
What's hot
Disc spinelli promotional material
Disc spinelli promotional material
virakyang
Virgin's Crown Jewels: Great Customer Service
Virgin's Crown Jewels: Great Customer Service
Thor
How to Outsource Cold Calling to Work At Home Agents
How to Outsource Cold Calling to Work At Home Agents
SalesScripter
The power series selling from home during lockdown
The power series selling from home during lockdown
Richard Mulvey
5 Steps for Handling an Angry Caller in the Call Center
5 Steps for Handling an Angry Caller in the Call Center
TalkdeskInc
Geeks, Gurus & Geniuses
Geeks, Gurus & Geniuses
Em Mathews
A Shift in Focus: Creating the Experience
A Shift in Focus: Creating the Experience
qmatheson
What's hot
(7)
Disc spinelli promotional material
Disc spinelli promotional material
Virgin's Crown Jewels: Great Customer Service
Virgin's Crown Jewels: Great Customer Service
How to Outsource Cold Calling to Work At Home Agents
How to Outsource Cold Calling to Work At Home Agents
The power series selling from home during lockdown
The power series selling from home during lockdown
5 Steps for Handling an Angry Caller in the Call Center
5 Steps for Handling an Angry Caller in the Call Center
Geeks, Gurus & Geniuses
Geeks, Gurus & Geniuses
A Shift in Focus: Creating the Experience
A Shift in Focus: Creating the Experience
Viewers also liked
What Makes Great Infographics
What Makes Great Infographics
SlideShare
Masters of SlideShare
Masters of SlideShare
Kapost
STOP! VIEW THIS! 10-Step Checklist When Uploading to Slideshare
STOP! VIEW THIS! 10-Step Checklist When Uploading to Slideshare
Empowered Presentations
You Suck At PowerPoint!
You Suck At PowerPoint!
Jesse Desjardins - @jessedee
10 Ways to Win at SlideShare SEO & Presentation Optimization
10 Ways to Win at SlideShare SEO & Presentation Optimization
Oneupweb
How To Get More From SlideShare - Super-Simple Tips For Content Marketing
How To Get More From SlideShare - Super-Simple Tips For Content Marketing
Content Marketing Institute
How to Make Awesome SlideShares: Tips & Tricks
How to Make Awesome SlideShares: Tips & Tricks
SlideShare
Viewers also liked
(7)
What Makes Great Infographics
What Makes Great Infographics
Masters of SlideShare
Masters of SlideShare
STOP! VIEW THIS! 10-Step Checklist When Uploading to Slideshare
STOP! VIEW THIS! 10-Step Checklist When Uploading to Slideshare
You Suck At PowerPoint!
You Suck At PowerPoint!
10 Ways to Win at SlideShare SEO & Presentation Optimization
10 Ways to Win at SlideShare SEO & Presentation Optimization
How To Get More From SlideShare - Super-Simple Tips For Content Marketing
How To Get More From SlideShare - Super-Simple Tips For Content Marketing
How to Make Awesome SlideShares: Tips & Tricks
How to Make Awesome SlideShares: Tips & Tricks
Similar to Impeccable Customer Service Quotes by Steve Dorfman and others
Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metr...
Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metr...
SteveD2E
Impeccable Leadership by Steve Dorfman
Impeccable Leadership by Steve Dorfman
SteveD2E
customerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employees
Ernie Casas
MASUminiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii.ppt
MASUminiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii.ppt
ceomwancom
Leadership & Modern Communication by Steve Dorfman
Leadership & Modern Communication by Steve Dorfman
SteveD2E
Leadership & Modern Communication by Steve Dorfman
Leadership & Modern Communication by Steve Dorfman
SteveD2E
Customer service for small businesses
Customer service for small businesses
Incrementa consulting
Customer Service
Customer Service
Jennifer Coker
Customer Service Presentation - Background Information
Customer Service Presentation - Background Information
mmcsinc
Impress in Excess: 10 Customer Service Tips Guaranteed to Delight (and Help Y...
Impress in Excess: 10 Customer Service Tips Guaranteed to Delight (and Help Y...
Ruby
Today's Top 9 CX (Customer Experience) Imperatives
Today's Top 9 CX (Customer Experience) Imperatives
Steve Dorfman
How to write emails that sell! - Ben Keighley | Routes4Media.com
How to write emails that sell! - Ben Keighley | Routes4Media.com
Routes 4 Media
Chapter 9 report in tqm
Chapter 9 report in tqm
Roger Alair
March11 2016
March11 2016
GurkanOzer.org
April3 2015
April3 2015
GurkanOzer.org
Customer Service Training by NHS
Customer Service Training by NHS
Atlantic Training, LLC.
Customer Service Training
Customer Service Training
Ashley Tutera
Customer services
Customer services
Dipti Srivastava
Total Quality Customer Service
Total Quality Customer Service
Chris Mitchell
MailCom 2011 - Hush! Top Secrets Of Leadership To Improve Job Security
MailCom 2011 - Hush! Top Secrets Of Leadership To Improve Job Security
James P. Mullan, CMDSM, EMCM, MDC, MDP, LSSGB
Similar to Impeccable Customer Service Quotes by Steve Dorfman and others
(20)
Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metr...
Steve Dorfman, Driven to Excel for Mechanical Contractors Association of Metr...
Impeccable Leadership by Steve Dorfman
Impeccable Leadership by Steve Dorfman
customerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employees
MASUminiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii.ppt
MASUminiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii.ppt
Leadership & Modern Communication by Steve Dorfman
Leadership & Modern Communication by Steve Dorfman
Leadership & Modern Communication by Steve Dorfman
Leadership & Modern Communication by Steve Dorfman
Customer service for small businesses
Customer service for small businesses
Customer Service
Customer Service
Customer Service Presentation - Background Information
Customer Service Presentation - Background Information
Impress in Excess: 10 Customer Service Tips Guaranteed to Delight (and Help Y...
Impress in Excess: 10 Customer Service Tips Guaranteed to Delight (and Help Y...
Today's Top 9 CX (Customer Experience) Imperatives
Today's Top 9 CX (Customer Experience) Imperatives
How to write emails that sell! - Ben Keighley | Routes4Media.com
How to write emails that sell! - Ben Keighley | Routes4Media.com
Chapter 9 report in tqm
Chapter 9 report in tqm
March11 2016
March11 2016
April3 2015
April3 2015
Customer Service Training by NHS
Customer Service Training by NHS
Customer Service Training
Customer Service Training
Customer services
Customer services
Total Quality Customer Service
Total Quality Customer Service
MailCom 2011 - Hush! Top Secrets Of Leadership To Improve Job Security
MailCom 2011 - Hush! Top Secrets Of Leadership To Improve Job Security
Recently uploaded
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
dlhescort
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Exhibitors Data
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
Seta Wicaksana
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
NZSG
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
lizamodels9
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
kcpayne
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
Workforce Group
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Sheetaleventcompany
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon investment
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
hemanthkumar470700
Recently uploaded
(20)
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Call Girls In Majnu Ka Tilla 959961~3876 Shot 2000 Night 8000
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
Impeccable Customer Service Quotes by Steve Dorfman and others
1.
Impeccability Defined © Steve
Dorfman • Driven to Excel, Inc.
2.
Impeccable Simplicity “Give your
clients options … but not so many that it paralyzes them.” –Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
3.
Impeccable Rapport-Building “Get good
at remembering people‟s names and use them often. People like hearing their own name.” –Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
4.
Impeccable Recovery “Oftentimes when
you simply *ask* a customer what it will take to make things right, their proposed solution will require less time/money/energy than you were prepared to spend.” –Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
5.
Impeccable Languaging “Never say
to a client, „It’s the least we could do.‟ They might just take that literally.” –Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
6.
DAILY TIPS: 3
Ways to Sign Up Now 1. Text: 3. Scan: Steve Dorfman, Customer
7.
Impeccable Rapport-Building “Your clients
have a deep need to feel smart, important, and valued.” –Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
8.
Impeccable Motto “Customer service
is not a department, it‟s a culture.” -Tony Hsieh © Steve Dorfman • Driven to Excel, Inc.
9.
Impeccable Relationships “Don‟t just
talk about “catching up” with your clients. Proactively offer 2 or 3 dates and times and then get it on your calendars.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
10.
Impeccable Integrity “Show up
EARLY for appointments, meetings and all commitments. Few things demonstrate your impeccable word like habitual punctuality.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
11.
Impeccable Proactiveness “When it
comes to client needs, you can respond, meet, satisfy … or you can anticipate. I recommend the latter.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
12.
DAILY TIPS: 3
Ways to Sign Up Now 1. Text: 3. Scan: Steve Dorfman, Customer
13.
Impeccable Engagement “You can
tell when someone is „half listening,‟ and so can your clients.” -Ian Altman, Upside Down Selling © Steve Dorfman • Driven to Excel, Inc.
14.
Impeccable Culture “Your customers
want to see you and your team having fun while serving them, not see you stressed out about it.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
15.
Impeccable Engagement “Recognize and
embrace the power of the pause. Slow down when speaking or presenting. Your clients cannot process your words as quickly as you can speak them.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
16.
Impeccable Relationships “It‟s critical
to remember that everything that matters in business (and in life) is tied to the relationships you build and foster.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
17.
Impeccable Relationships “The 5
words that are on every customer‟s mind yet almost never spoken are, “Do you care about me?” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
18.
DAILY TIPS: 3
Ways to Sign Up Now 1. Text: 3. Scan: Steve Dorfman, Customer
19.
Impeccable Balance “An impeccable
customer experience combines down-to-earth friendliness and approachability with customer-centered professionalism.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
20.
Impeccable Reminder “Passive (a.k.a.
“satisfied”) customers won‟t just leave you for something better … they‟ll leave you for something different.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
21.
Impeccable Distinction “Customer satisfaction
is worthless. Customer loyalty is priceless.” -Jeffrey Gitomer © Steve Dorfman • Driven to Excel, Inc.
22.
Impeccable Advantage “Be so
good at designing the customer experience that you embarrass your competition.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
23.
Impeccable Telephoning “Smile before
you dial.” © Steve Dorfman • Driven to Excel, Inc.
24.
DAILY TIPS: 3
Ways to Sign Up Now 1. Text: 3. Scan: Steve Dorfman, Customer
25.
Impeccable Care “Your customers
are more likely to forgive – and even oversee – your shortcomings, when they know and trust that you care.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
26.
Impeccable Empathy “Empathy is
the ultimate form of customer insight.” -Don Peppers © Steve Dorfman • Driven to Excel, Inc.
27.
Impeccable Communication “Remember to
set clear expectations for your customers and clients ... then remember to exceed them when possible.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
28.
Impeccable Choice “When given
the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.” -Jeff Bezos © Steve Dorfman • Driven to Excel, Inc.
29.
Impeccable Recovery “Your customers
aren‟t looking for excuses. They‟re just looking for you to make it right.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
30.
Impeccable Communication “Spell-checked ≠ proof-read” -Steve
Dorfman © Steve Dorfman • Driven to Excel, Inc.
31.
Impeccable Communication “Impeccable customer service
is not an initiative, it‟s a quest; a relentless pursuit.” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
32.
DAILY TIPS: 3
Ways to Sign Up Now 1. Text: 3. Scan: Steve Dorfman, Customer
33.
Impeccable Impressions “People tend
to return to the people and places where they feel welcome. What more could you be doing to have your customers feel welcome?” -Steve Dorfman © Steve Dorfman • Driven to Excel, Inc.
34.
Impeccable Impressions “If you
don‟t genuinely like your customers, chances are they won‟t buy.” -Thomas Watson, former CEO of IBM © Steve Dorfman • Driven to Excel, Inc.
Download now