This document provides an overview of how to operate a virtual law office and deliver legal services online. It defines key terminology like virtual law practice and eLawyering. It discusses the technology, ethics concerns, and various models for virtual law practices, including being completely web-based, integrating with a traditional law office, or using a virtual office for unbundled legal services. It also covers choosing technology providers, startup costs, marketing a virtual law practice, and future innovations.
12. Serving Your Clients ● Your clients are ready. They shop, bank, conduct business, and pay their credit cards and taxes online. ● Be prepared for your future clients: the “Digital Natives”
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Editor's Notes
Features of a virtual law office Methods of eLawyering are found in a virtual law practice.
Remote and rural areas providing access to justice for them. Client base to help remote clients
North Carolina 2008 Formal Ethics Opinion 5, “Web-Based Management of Client Records” (July 18, 2008),
North Carolina 2008 Formal Ethics Opinion 3, “Assisting a Pro Se Litigant” (January 23, 2009)
North Carolina Bar 2010 Proposed Formal Ethics Opinion 7, “Subscribing to Software as a Service While Fulfilling the Duties of Confidentiality and Preservation of Client Property” (April 15, 2010), North Carolina State Bar Journal , Summer 2010, Volume 15, Number 2.
Hardware Costs Computer UPS Surge protectors Internet Access Wireless Card DSL Backup internet method - *optional* Mobile Devices Smartphones Netbooks Scanner Backup Methods Portable Harddrives Truecrypt/Synctoy - *free opensource software* USB key Optional Microphone Webcam In computer or separate Software Costs SaaS Product One product or use piecemeal products Web-browser Mozilla Firefox with add-ons, such as no-scripts *free* Third-party Credit Card Processing Company’s services Per transaction costs, annual fees Value of IOLTA & trust accounting compliance handled for you PayPal, Google Shopping Cart *free* *Ethics warning* Software designed for your practice area if needed in addition to the SaaS service *optional* State-specific programs Hotdocs, Prodocs, etc. Desktop Sharing *optional* iContact or other service *optional* Value of email updates/newsletters to clients/other professionals Quickbooks or other accounting software Some useful free software options PDF Converter PrimoPDF Adobe Reader TweetDeck Twitter Mozilla’s Thunderbird Email Open Office Suite Skype Google Apps, such as Google Voice, Reader, Docs