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Building & Developing a Virtual Law Practice

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Building & Developing a Virtual Law Practice

  1. 1. Chicago Bar Association May 15, 2013 Stephanie Kimbro
  2. 2. Stephanie L. Kimbro - Copyright (c) 2013
  3. 3. Good Customer Service = Communicating and being accessible using methods that are currently embraced and relied upon by clients. They are used to using social media with friends and family online.
  4. 4. Username: Password: LOGIN Secure Client Portal
  5. 5.  Clients seeking online legal services will find and retain an online offering regardless. •Lawyers focus on the value they provide to clients and learn to be more flexible using alternative and complementary delivery methods.
  6. 6. http://www.youtube.com/watch?v=DQ- 4tMF30e0
  7. 7. Future innovations in the delivery of legal services will include more applications to allow the public to directly interact with a lawyer online.
  8. 8.  Stephanie Kimbro  skimbro@burton-law.com  @StephKimbro  virtuallawpractice.org Author of: •Virtual Law Practice: How to Deliver Legal Services Online, ABA (2010) •Limited Scope Legal Services: Unbundling and the Self-Help Client, ABA (2012) •Consumer Law Revolution:The Lawyer’s Guide to Online MarketingTools,ABA (Summer 2013)

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