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Engaging Property Managers: The Case for TDM at Multi-tenant Office Buildings

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  • 1. Engaging Property Managers: The Case for TDM at Multi-tenant Office Buildings TDM Summit, Calgary, November 27, 2007
  • 2. Outline
    • Background
    • The case for TDM at multi-tenant buildings
    • Property manager involvement
    • Lessons learned
    Glenn Gumulka Executive Director Smart Commute Mississauga Catherine Habel Program and Services Coordinator Smart Commute Association
  • 3. Background
    • Smart Commute Initiative
      • Greater Toronto Area and Hamilton
      • Established May 2004
      • Smart Commute Association and nine active TMAs
      • Workplace-based TDM programs (50 employers)
      • Carpool Zone program launched in November 2005
  • 4. Background
    • Partners and Funding
      • Region of York (lead municipality, employer)
      • City of Toronto (host municipality)
      • Region of Peel
      • City of Mississauga
      • Region of Durham
      • Region of Halton
      • City of Hamilton
      • Local governments
      • Provincial government
      • Chambers of Commerce and Boards of Trade
      • Corporations
      • Employers
  • 5. Background
    • Smart Commute TMAs
  • 6. Background
    • TMA Services
      • Employee Surveys
      • Site Assessments
      • Carpool Zone and supporting programs
      • Emergency Ride Home
      • Transit
      • Walking and cycling
      • Telework and alternative work arrangements
      • Promotion and Marketing
      • Special events (e.g. Commuter Challenge, Carpool Week)
  • 7. Background
    • Greater Toronto Area and Hamilton
  • 8. Background
    • Smart Commute Member Property Managers
      • Oxford Properties, Mississauga
      • E.I. DuPont Canada, Mississauga
      • Bentall Real Estate, Mississauga
      • GWL Realty Advisors, Markham
      • Parc Downsview Park, Toronto
  • 9. The Case for TDM at Multi-tenant Office Buildings
    • Property Manager-TMA partnerships allow for:
      • effective TDM planning and implementation
      • ability to reach smaller employers
      • monitoring and evaluation
      • potential for a larger resource base
      • efficient communications
        • one point of contact
        • existing channels of communication
  • 10. The Case for TDM at Multi-tenant Office Buildings
    • Example: Carpool Zone matching
      • Delivery of one Carpool Zone group for multiple employers
  • 11. The Case for TDM at Multi-tenant Office Buildings
    • Trip-end facility improvements in common areas*
      • site organization and layout
      • infrastructure
      • amenities
      • cycling
      • walking
      • public transit
      • vehicle parking
      • *(CITE - Promoting Sustainable Transportation Through Site Design )
  • 12. The Case for TDM at Multi-tenant Office Buildings
    • Selling points for property managers
      • parking management
      • improving accessibility and reducing congestion
      • value-added service provided to tenants
      • freeing up land base for development and rental income
  • 13. The Case for TDM at Multi-tenant Office Buildings
    • Selling points for property managers (cont.):
      • LEED
        • New construction and major renovations
        • Credit 4: Alternative Transportation (up to four points)
      • BOMA “GO Green”
        • Existing buildings
  • 14. The Case for TDM at Multi-tenant Office Buildings
    • Planning policies
    • TDM in development review
    • Residential TDM
    • TMA funding through development charges
    • Incentives
  • 15. Property Manager Involvement
    • Models for Participation
        • Property manager pays one membership fee that covers all tenant memberships
        • Property manager pays a portion (e.g. 50%) of every tenant’s membership fee and members join individually
        • Property manager is a member through a board of trade or chamber of commerce and does not pay fee
  • 16. Property Manager Involvement
    • Background: Smart Commute Mississauga
      • incorporated non-profit TMA
      • launched in April 2005
      • member-based
      • 13 members
      • 10 Carpool Zone groups
  • 17. Property Manager Involvement
    • Member Property Managers
      • Oxford Properties
        • Mississauga Executive Centre
        • Four-building complex (4,000 employees)
        • three main tenants (2,500 employees)
      • E.I. DuPont Canada
        • DuPont Corporate Centre
        • DuPont is main tenant
      • Bentall Real Estate
        • Meadowvale North Business Park
        • 19 tenants, 8,400 employees
  • 18. Property Manager Involvement
    • Process for property manager engagement
      • Invited to workshops two years before the TMA launched
      • Participated in stakeholder meetings
      • Invited tenants to participate in formation meetings
      • Recruited as board members
  • 19. Property Manager Involvement
    • Property manager participation
      • Members of the board
      • Facilitate meetings with tenants
      • Implement infrastructure and amenity improvements
      • Open communication channels with tenants
  • 20. Property Manager Involvement
    • Tenant engagement
      • Tenant meetings / committees
      • Through existing communication channels (newsletters)
      • Via common areas (posters)
      • Through tenant contacts
  • 21. Lessons Learned
    • Communication
      • Property managers open communication channels
      • May limit direct contact with tenants
    • Implementation
      • Three partners can slow down implementation
      • Need a champion
    • Resources
      • Need to identify both a decision maker and an implementor at the property developer and tenant.
    • Looking ahead
      • Huge opportunities for Smart Commute to work with developers
      • Ability to create Smart Commute ‘Hubs’ at large development parks
  • 22. Questions? Catherine Habel Program and Services Coordinator, Smart Commute Association catherine@smartcommute.ca, (416) 338-5083 Glenn Gumulka Executive Director, Smart Commute Mississauga glenn@smartcommute.ca, (905) 896-5941