Gegeven tijdens Network Economy Congres 2008, De Doelen Rotterdam

1. "Het proces van samenwerken" Frits Bussemaker Voorzitter/oprichter BPM-Forum Voorzitter/oprichter ProcessCommunity

2. Ik, een consument =censored= =censored= =censored=

3. U, een consument Directie Sales Marketing Delivery MENSEN ORGANISATIE MIDDELEN

4. Wat is uw emotie bij “Proces” ? “ De procesmanager verpest de arbeidsvreude Van de professional” Prof. Dorien Pessers

5. Proces en Procedure

6. Geschiedenis “ As for Example. In the making of a Watch, If one Man shall make the Wheels, another the Spring, another Engrave the Dialplate, and another shall make the Cases, then the Watch will be better and cheaper, than if the whole Work be put upon any one Man.” Sir William Perry (1683) A B Boardroom Marketing Sales Delivery Appl1 Appl2 Appl3

7. Huiswerk maken

8. Wie werkt al samen? Customer Integrated Design Collaborative KPIs

10. Leiderschap Robin's message on leadership goes to the core of what it takes to become a process-managed enterprise. Command-and-control leadership gives way to Connect-and-Collaborate , where every member of a business team is a "leader." In a process-managed enterprise, leaders don't give commands, they transmit information, trusting the team members' competencies and gaining accountability through transparency. True leadership is about cooperation, not control. It's about acting on opportunities, and letting others lead the leader when they know best about getting stuff done. Peter Fingar ROBIN SHARMA Leadership guru

11. Processen & Samenwerking Bedrijfsprocessen inrichten Samenwerking Organiseren ∑ = ∑ =

12. "Het proces van samenwerken"

13. Achieving an excellent perception

14. Dank Frits Bussemaker +31 6 110 450 50 [email_address] www.bpm-forum.org www.processcommunity.org