More Related Content Similar to Head and Heart: Integrating Search and Social to Reach Your Customer By Maggie Malek (20) More from Search Marketing Expo - SMX (20) Head and Heart: Integrating Search and Social to Reach Your Customer By Maggie Malek3. #SMX #24A @MagsMac
Started
with
GeoCities...
Sports
marketing
Traditional
PR
Now?
Social
media
+
Experience
junkie
Maggie
Malek,
Head
of
PR
&
Social
5. #SMX #24A @MagsMac
• Written
content
is
now
graphic
content
• Social
traffic
is
not
guaranteed
• Social
engagement
is
a
different
ball
game
• Pay
to
play
Four Years of Change…
17. #SMX #24A @MagsMac
Steps
1. Start
with
data
2. Create
a
content
strategy
3. Ignite
conversations,
amplify
4. Experiment,
measure,
repeat!
Steps
19. #SMX #24A @MagsMac
• What
are
people
searching
for
in
the
privacy
of
their
own
Google
search
box?
• What
questions
are
they
asking?
• What
trends
are
you
seeing?
Search data is honest
20. #SMX #24A @MagsMac
Social data is real-time
• What
are
people
saying
about
your
product
to
their
friends?
• How
are
they
interacting
with
your
competitors?
• What
customer
service
issues
are
they
having?
24. #SMX #24A @MagsMac
To break through. To matter. To
ignite conversations... You must
DEFINE YOUR SPIRIT.
32. #SMX #24A @MagsMac
mmiagency.com/smx-‐west
Publication checklist
letstalk@mmiagency.com | 713.929.6900 | mmiagency.com
Content Marketing QA & Distribution Form
Title: __________________________________________________________________________________________
Writer: _______________________ QA Date: ___________________ Publish Date: _____________________
Content Type: ___ Blog Post
___ How-To Guide
___ FAQ
___ News Post
___ Calendar Event
___ Tumblr Post
___ Team Member Spotlight
___ Coupon/Promotion
___ SEO Keyword Article
Blog Address: __________________________________________________________________________________
Keywords:
_________________________________________
_________________________________________
_________________________________________
_________________________________________
Video(s):
[ ] ____________________________________
_________________________________________
NOTES:
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
Tags (if applicable):
_________________________________________
_________________________________________
_________________________________________
Word Count: _____
QA Person 1: _____________________
QA Person 2: _____________________
Final Approval: ____________________
OSCAR Content Syndication Process
Owned Sites
_______________________________________________
_______________________________________________
Social Media
[ ] Twitter ______ over _______ days/weeks/mos
[ ] Facebook
[ ] Instagram
[ ] Pinterest
[ ] Google +
[ ] Other
_______________________________________________
_______________________________________________
Community Commenting (Article
Comments/BBSs/QA Sites)
_______________________________________________
_______________________________________________
_______________________________________________
Article and Knowledge Sites (Internal or External)
_______________________________________________
_______________________________________________
Redistribution (Other brand sites to use this content)
_______________________________________________
_______________________________________________
36. #SMX #24A @MagsMac
High
organic
reach
=
amplify
Heavy
website
traffic
=
amplify
Key
cultural
moment
=
amplify
Look for opportunities to amplify
39. #SMX #24A @MagsMac
Social media + content for awareness versus conversion
Awareness metrics Conversion metrics
Reach/Impressions
Engagement
Mentions
Clicks/CTR
Site
Traffic
Brand
Awareness
Sentiment
Leads
Checkouts
Conversion
Rate
Average
Order
Value
Cart
Abandonment
Rate
Customer
Retention
Rate
Customer
LTV
41. #SMX #24A @MagsMac
• Knowyourbrandvoice
• Chartyourcoursewithdata,butletyourheartleadtheway
• Rallyaroundcontentthatrepresentswhoyouare
• Developarelationshiponsocialmediathatallowsyouto
gleanevenMOREdatafromyourconsumerthatallows
youtopersonalizetheirexperience
• Convertsocialsensationsintocontentopportunities
Takeaways