#SMX #13C @ebkendo
Retail Search Beyond Google: Get Found More, Sell More
Build Your Own Awesome Mix Tape
#SMX #13C @ebkendo
§ 10	years	in	the	search	industry	
§ PPC,	Social,	SEO,	Analytics,	Content	
§ Speaker:	SMX	Adv/East/West,	
Mozcon,	Searchfest,	State	of	Search	
§ Author:	Lynda.com,	All	in	One	Web	
Marketing	for	Dummies,	ClickZ	
§ And…	
Elizabeth Marsten,
CommerceHub Director of Paid Search
#SMX #13C @ebkendo
§ Still	counts	if	it’s	under	a	year	
§ Also,	be	nice.	It’s	my	birthday.	
Newish mommy
#SMX #13C @ebkendo
NORTH	AMERICA’S	LARGEST	RETAILERS,		
MARKETPLACES	AND	SEARCH	ENGINES	
DEMAND	GENERATION	
ASSORTMENT	EXPANSION	
WAREHOUSES,	STORES,	DROP-SHIPPERS,		
BRAND	MANUFACTURERS	
DELIVERY	
NATIONAL	CARRIERS,	REGIONAL		
CARRIERS,	LOCAL	CARRIERS
#SMX #13C @ebkendo
Supply	Solutions	
	
Increase	product	offering	and	grow	
revenue	through	“virtual	inventory”	
	
Integrate	with	any	trading	partner	or	
order	fulfillment	source	
	
Maintain	branding	and	complete	
control	over	fulfillment	process	
Demand	Solutions	
	
Profitably	acquire	new	customers	
through	search,	social	and	
marketplace	channels	
	
Push	product	catalog	to	channels	
where	consumers	seek	new	products	
	
Manage	and	optimize	digital	
advertising	spend	across	channels	
Delivery	Solutions	
	
Optimize	consumer	shipping	through	
real-time	decisions	on	cost-effective	
delivery	methods	that	meet	the	
consumer’s	delivery	date	
	
Extend	the	reach	of	rapid	delivery	
programs	by	geographically	distributing	
inventory	to	partner	3PLs
#SMX #13C @ebkendo
The	Guardians	of	the	Galaxy	soundtrack	spent	11	weeks	at	the	top	of	
the	Billboard	200	in	2014,	selling	over	1	million	copies.	It	was	the	
number	two	album	of	the	year.	
Image: iStock
#SMX #13C @ebkendo
Not	one	song		was	original.	
Image:	Wikimedia
#SMX #13C @ebkendo
The	#1	album?	
Google.	I	mean,	Frozen.	
Image: iStock
#SMX #13C @ebkendo
Ain’t No Mountain High Enough, Right?
Image: iStock
#SMX #13C @ebkendo
Pinterest
Image: iStock
#SMX #13C @ebkendo
Rich,	Promoted,	Buyable,	Retargeting	&	Video	
§ 100	million	active	users	
§  80%	of	Pinners	access	via	mobile	
§  Promoted	Pins	drive	5x	more	incremental	in-
store	sales	per	impression		
§  Retargeted	Ads	targeted	at	act-a-like	Audiences		
increased	CTRs	by	up	to	63%,	reach	by	30x	in	
early	testing		
§  Pinterest	referrals	have	AOV	$50	
Source: http://qz.com/719039/pinterest-really-really-wants-you-to-shop-from-its-pins/;
https://business.pinterest.com/en/blog/oracle-data-cloud%E2%80%99s-study-proves-promoted-pins-drive-store-sales;
https://www.searchenginejournal.com/pinterest-ad-targeting-options/166167/
#SMX #13C @ebkendo
Pinterest:	Getting	Started	
§ Rich	pins	are	free.	FREE.	
–  But	you	need	metadata	on	that	page	of	your	site	
§ Product	Feed	needed	for	Promoted	&	Buyable	
–  Ability	to	edit	or	designate	which	products	are	promoted	
–  Buyable	requires	a	partner	to	handle	the	transaction		
§  Retargeting	
–  Need	a	Marketing	Developer	Partner	(and	some	dreams)	
§  Video	
–  Need	a	Pinterest	account	team
#SMX #13C @ebkendo
Facebook Dynamic Products Ads
Image: Pixabay
#SMX #13C @ebkendo
§  CH	–	What	we’ve	seen:		
–  Average	monthly	performance	
•	Return	on	Ad	Spend:	900%-1,200%	
•	Product	Catalog	Size:	350-1,000	Products	
Facebook Dynamic Products Ads
Image: Facebook Advertising
Source: CommerceHub
#SMX #13C @ebkendo
Dependent on Everything Else
§ Still	a	remarketing	method	
§ Need	first	time	engagement	channels	to	create	audiences	
§ Cannibalizes	other	channels	with	a	last	click	attribution	
§ Use	your	revenue	numbers,	not	just	Facebook’s
#SMX #13C @ebkendo
Keep it Simple to Start
§ Abandoned	Cart,	Viewed	Product	Page,	Past	Purchasers	
§ Focus	on	where	the	ad	is	being	placed	
–  Right	rail	
–  Newsfeed	
	
§ Structure	account	so	you	can	bid	by	placements/user	behavior	
§ Follow	image	quality	guidelines
#SMX #13C @ebkendo
Yahoo!
Image: iStock
#SMX #13C @ebkendo
Yahoo – The Ecosystem
Source:	CommerceHub	
Verizon	
Dynamic	
Product	Ads	
(Native)	
Native	
(Display,	
Retargeting)	
Search	(Text	
Ads)	Polyvore	
Brightroll	
Flurry	
Analytics	
Text	
Ads	
• Search	Partners	
• Yahoo	
• Ask	
Product	
Listing	
Ads	
• Search	Partners	
• Yahoo	
• Polyvore	
Display	
Ads	
Text	Ads	
• Search	Partners	
• Yahoo	
• AOL	
• adMarketplace	
• Syndicated	Search	
Partners	
Product		
Ads	
• Search	
Partners	
• Yahoo	
• Search	Partner	
• Yahoo
#SMX #13C @ebkendo
§ Custom	Audiences	for	Search:	Retailer	(big	box	store)	
–  225%	increase	in	CTR	
–  230%	increase	in	CR	
–  51%	reduction	CPA	
		
§ Search	Retargeting	on	Native:	Retailer	(big	box	store)	
–  23%	conversions	from	native	
–  14%	lower	CPA	on	native	than	search	(text)	ads	
Yahoo – What Else?
Source:	Yahoo	Results	from	comparison	between	audience	targeted	vs.	non	audience	targeted	traffic
#SMX #13C @ebkendo
Polyvore
Image: iStock
#SMX #13C @ebkendo
§ Polyvore	is…	
–  A	social	/	commerce	site		
–  84%	female	users	
–  50%	of	that	84%	are	under	34	
(“Millenials”)	
–  A	high	AOV	channel	for	luxury	apparel	
retailers	
–  3million	sets	created	every	month	
What is Polyvore?
Source:	Polyvore
#SMX #13C @ebkendo
And	for	part	of	last	year,	was	powering	all	of	the	Yahoo	Shopping	
ads	when	it	came	to	apparel.	
Polyvore is Owned by Yahoo
Image:	CommerceHub
#SMX #13C @ebkendo
Polyvore Pays Out … for Luxury Apparel Retailers
Source:	Polyvore
#SMX #13C @ebkendo
§ 41%	Increase	in	
Clicks	YoY	
§ 27%	Increase	in	
Sales	YoY	
§ 11%	Decrease	in	
Cost	
Apparel & Home Goods – CH Clients
Source:	CommerceHub	data
#SMX #13C @ebkendo
Connexity
Image: iStock
#SMX #13C @ebkendo
§ Yahoo	
§ Meredith	(Better	
Homes	&	Gardens,	
Parents)	
§ Ask/Pronto	
Connexity: Pricegrabber, Become, Shopzilla
Image:	Connexity
#SMX #13C @ebkendo
Connexity – What’s Next
Highly	curated	editorial	content	
	-Engaging	with	social	agencies	&	influencers	
	-A	“marketplace”	connecting	retailers	&	influencers		
Image:	Connexity
#SMX #13C @ebkendo
§ Influencers	lift	purchase	intent	2x	
§ 2.7x	increase	in	purchase	intent	with	brand	exposure	
§ 5.2x	increase	in	purchase	intent	with	brand	and	influencer	exposure	
§ 49%	of	users	rely	on	recommendations	from	influencers	(56%	from	friends)	
Connexity: Influencers
Source:	Connexity
#SMX #13C @ebkendo
What	we’re	seeing	at	CommerceHub	
Connexity
§ 49%	Increase	in	Sales	YoY	
§ 38%	Increase	in	Ad	Spend	YoY	
§ 13%	Increase	in	Clicks	
Source:	CommerceHub	data
#SMX #13C @ebkendo
Amazon Sponsored Products
Image: iStock
#SMX #13C @ebkendo
Amazon	Product	Ads	(APA)	and	Sponsored	Links	were	sunset.		
I	miss	them.		
Amazon Sponsored Products Released 2015
$90	
$95	
$100	
$105	
$110	
$115	
$120	
$125	
$130	
0%	
200%	
400%	
600%	
800%	
1000%	
1200%	
1400%	
2015	APA	–	CommerceHub	Clients	
Average	Order	Value	 Return	on	Ad	Spend	
Source:	CommerceHub	data
#SMX #13C @ebkendo
§ Uses	keywords,	match	types,	ad	groups,	
campaigns,	negative	keywords	
§ Automatic	&	Manual	campaign	options	
§ “Double	dip”	cost	of	CPC	and	%	of	sale	by	
category	
§ SKAGs	exist	(granularity	matters)	
§ Can	bid	on	competitor	names	
§ Reporting	only	in	Amazon	UI	
ASP – The AdWords UI of 2009
Image: iStock
#SMX #13C @ebkendo
eBay + eBay Commerce Network
Image: iStock
#SMX #13C @ebkendo
§ Accelerated	Mobile	Pages	
§ ASIN	pages	
–  Improve	SERPs	to	be	static	pages,	not	
auctions	that	have	ended	
§ Facebook	
–  Monetizing	messaging	apps	(apparently	
no	one	opens	emails	anymore)	
–  Creating	collections	for	sharing		
eBay – What’s Next
Image: Pixabay
#SMX #13C @ebkendo
Remember	these?	
eBay: Driving Traffic to the New ASIN Pages
Image:	Wordstream
#SMX #13C @ebkendo
§ Facebook	Dynamic	Product	Ads	
§ Amazon	Sponsored	Products	
§ Pinterest	(Rich,	Promoted)	
§ Polyvore	
§ Yahoo	Dynamic	Product	Ads	
§ eBay	Commerce	Network	
§ Connexity	
So…You Want Me to Do What Now?
Image: iStock
#SMX #13C @ebkendo
LEARN MORE: UPCOMING @SMX EVENTS
THANK YOU!
SEE YOU AT THE NEXT #SMX

Build Your Own Awesome Mix Tape - Retail Search Beyond Google: Get Found More, Sell More By Elizabeth Marsten