1. Ureport
Real-­‐(me
repor(ng
on
public
services
in
Uganda
1

2. The
needs
of
the
rich
get
met
because
the
rich
give
feedback
to
the
poli(cal
and
economic
Searchers,
and
they
can
hold
the
Searchers
accountable
for
following
through
with
specific
ac(ons.
The
needs
of
the
poor
don’t
get
met
because
the
poor
have
liCle
money
or
poli(cal
power
with
which
to
make
their
needs
known
and
they
cannot
hold
anyone
accountable
to
meet
those
needs.
–
William
Easterly

3. Uganda
Approach
to
Real-­‐Time
Informa(on
Strengthen
Exis(ng
Systems
Use
real-­‐(me
data
for
real-­‐(me
ac(on
Empower
ci(zens
to
hold
service
providers
accountable

4. Ureport
Strengthening
civic
and
social
responsibility
by
engaging
youth
groups
and
the
general
public
in
social
monitoring
of
key
services

5. PLAY
30
SECOND
VIDEO
ON
UREPORT

6. Ureport
How
does
it
work?
Anyone
can
sign
up
for
Ureport
by
sending
in
an
SMS
to
8500.
This
prompts
a
series
of
SMS
ques(ons
capturing
key
informa(on
such
as
name,
loca(on,
gender,
age
and
loca(on
of
the
Ureporter.
All
messages
to
this
shortcode
are
free
for
Ureporters,
is
training
free
and
works
on
all
mobile
phones.

7. Ureport
How
does
it
work?
Partnering
with
community
and
faith
based
organiza(ons
such
as
the
Scouts,
BRAC
and
the
Church
of
Uganda,
UNICEF
Uganda
works
with
these
organiza(ons
brightest
local
leaders
and
change
makers
as
local
Ureporter
champions.

8. Ureport
How
does
it
work?
Currently,
there
are
over
31,000
registered
Ureporters
in
Uganda,
from
every
District
in
the
country!

9. Ureport
How
does
it
work?
Weekly
SMS
polls
are
sent
to
Ureporters
on
a
variety
of
topics,
including
maternal
and
child
health,
domes(c
violence
and
access
to
safe
water.
Best
responses
and
results
are
sent
back
by
SMS
to
the
Ureporter
community,
and
fed
into
ongoing
radio
and
newspaper
spots,
along
with
other
important
informa(on
on
the
topic.

10. Ureport
-­‐
Poll
Results
Do
you
think
the
teacher
strike
is
jus(fied?
YES
(62.6%)
NO
(29%),
UNKNOWN
(8.4%)
“All
the
gov't
schools
in
this
area
have
been
hanging
without
teahers
4
the
last
5days.”
“The
price
of
goods
has
raised
beyond
the
teacher's
salary.”

11. Ureport
-­‐
Poll
Results
What
is
the
earliest
age
girls
get
married
in
your
community?
10-­‐15
yrs
(20.2%),
15-­‐20
(69.6%),
20-­‐25
(10.1%)
“Parents
also
contribute
to
early
marriages
by
forcing
them
to
be
married
to
very
old
rich
people
in
the
community.”
“Is
it
possible
2
drag
2
court
parents
of
girls
who
setle
defilement
n
rape
cases
in
community
aier
receiving
money
frm
culpits?”

12. Ureport
-­‐
Poll
Results
Have
you
seen
violence
against
youth
or
children
in
your
community?
YES
(85%),
NO
(15%)
“Jus(ce
and
law
already
exist
but
its
implementa(on
and
enforcement
needs
to
be
strengthened
for
us
to
achieve
change.”
“Reckless
bea(ng
of
women
tear
gas
which
didn't
spare
even
children”

13. Ureport
How
does
it
work?
Ureporters
can
also
send
in
unsolicited
informa(on
–
ranging
from
broken
water
points
to
cases
of
teacher
absenteeism
–
at
any
(me.
This
informa(on
is
then
forwarded
to
relevant
authori(es.

14. Ureport
How
does
it
work?
Primary
objec(ve
is
not
just
to
collect
data,
but
rather
to
increase
Ureporters
knowledge
of
their
rights,
provoke
awareness
of
the
situa(on
in
their
community,
and
promote
dialogue
and
ac(ons
to
find
solu(ons
to
local
problems.

15. Ureport
How
is
the
data
being
used?
UNICEF
is
using
this
informa(on
as
part
of
na(onal
level
advocacy
work,
as
well
as
targe(ng
messages
directly
relevant
authori(es
and
integra(ng
it
into
general
monitoring
workflow.

16. Ureport
-­‐
Data
Use:
mTRAC
mTRAC
–
UNICEF
is
working
with
the
Ministry
of
Health
and
WHO
to
roll-­‐out
a
na(onwide
RapidSMS
based
monitoring
system
for
disease
outbreaks
and
supply
of
essen(al
medicines
at
all
5,000
health
facili(es.

17. Ureport
-­‐
Data
Use:
mTRAC
Ureport
will
provide
a
check
on
the
official
data,
strengthening
accountability,
transparency
and
good
governance.

18. Ureport
-­‐
Data
Use:
mTRAC
Within
mTRAC,
District
Health
Officials
will
receive
real-­‐(me
SMS
alerts
and
have
a
web
based
dashboard
of
“incidents”
that
they
are
expected
to
follow-­‐up
on.
Response
to
incidents
will
be
further
tracked
by
the
Ministry.

19. Ureport
-­‐
Data
Use:
mTRAC
Regular
SMS
“news
feeds”
will
also
be
sent
to
parliamentarians,
local
government
officials
and
community
leaders
derived
from
both
government
and
Ureport
sources
to
ensure
they
are
aware
of
issues
such
as
drug
stock-­‐
outs,
and
corresponding
public
reac(on,
as
it
is
occurring!

20. Ureport
-­‐
Data
Use:
DevTrac
DevTrac
–
UNICEF
is
using
a
geo-­‐spa(al
repor(ng
tool
where
project
(“who’s
doing
what
where”)
and
funding
data
is
linked
to
specific
loca(ons
such
as
health
facili(es,
water
points
and
schools.

21. Ureport
-­‐
Data
Use:
DevTrac
During
rou(ne
field
visits,
UNICEF
and
partners
conduct
short
quan(ta(ve
surveys,
take
photos
and
iden(fy
areas
for
follow-­‐up
which
are
linked
to
these
sites,
crea(ng
a
living
history
at
every
loca(on.

22. Ureport
-­‐
Data
Use:
DevTrac

23. Ureport
-­‐
Data
Use:
DevTrac
Ureporter
data
will
be
integrated
into
DevTrac
in
early
2012,
so
that
UNICEF
and
partners
can
learn
what
issues
are
important
to
the
community,
and
any
cri(cal
problems
they
are
facing,
BEFORE
a
visit
takes
place!

24. Ureport
How
is
the
data
being
used?
UNICEF
Uganda
is
partnering
with
AidData,
World
Bank
Ins(tute
and
Ushahidi
to
feed
Ureport
community
data,
linked
by
DevTrac
to
donor
funding
and
developing
outcomes
at
the
field
level,
into
global
ini(a(ves
such
as
the
Interna(onal
Aid
Transparency
Ini(a(ve
(IAITI)

25. Ureport
Why
do
users
parBcipate?
What
moBvates
social
monitors
in
the
absence
of
a
crisis?
Early
evidence
shows
that
lack
of
formal
channels
to
voice
concerns,
desire
to
solve
community
issues,
interest
in
communica(ng
with
like-­‐minded
people
and
social
recogni(on
are
some
of
the
biggest
factors.

26. Ureport
Why
do
users
parBcipate?
UNICEF
is
currently
conduc(ng
a
Random
Control
Trial
(RCT)
with
Brigham
Young
University
and
AidData
to
answer
the
following
ques(ons:
1)
What
is
the
best
method
for
recrui(ng
uReporters?
2)
What
mo(vates
the
uReporters
to
file
reports?
3)
What
are
the
effects
of
the
uReports
on
substan(ve
development
outcomes?

27. Ureport
Scaling
and
Sustainability
Sustaining
Support
In
order
for
support
to
be
sustained,
is
not
only
cri(cal
that
informa(on
is
followed
up
and
service
delivery
issues
addressed,
but
that
people
perceive
that
this
is
occurring
in
some
part
due
to
Ureport.
One
method
is
amplifying
feedback
loops
by
localizing
informa(on
and
dissemina(ng
through
radio,
closed
user
group
discussions,
and
SMS
channels.

28. Ureport
Scaling
and
Sustainability
Reducing
Costs
In
order
to
real
value-­‐for-­‐money,
UNICEF
must
make
use
of
these
systems,
and
the
data,
publically
available.
The
costs
of
managing
incoming
messages,
localizing
feedback,
and
transla(ng
into
local
languages
far
outweighs
the
costs
of
the
SMS
messages.
Addi(onally,
by
making
as
much
of
this
data
public
as
possible,
other
organiza(ons
and
individuals
can
invest
in
new
ways
to
use
this
informa(on
and
leverage
already
exis(ng
resources.

29. Ureport
Scaling
and
Sustainability
Staying
in
the
Lead
With
many
compe(ng
ini(a(ves,
collabora(on
with
other
organiza(ons
is
cri(cal
to
achieving
support
by
a
cri(cal
mass.
Centralized
management
can
stunt
growth.
Keep
content
fresh
by
lepng
the
communi(es
lead
as
much
as
possible.