Ureport	  Real-­‐(me	  repor(ng	  on	  public	         services	  in	  Uganda	                                      1	  
The	  needs	  of	  the	  rich	  get	  met	  because	  the	  rich	  give	    feedback	  to	  the	  poli(cal	  and	  economi...
Uganda	  Approach	  to	  Real-­‐Time	  Informa(on	                         Strengthen	                           Exis(ng	 ...
Ureport	  Strengthening	  civic	  and	  social	  responsibility	  by	    engaging	  youth	  groups	  and	  the	  general	 ...
 PLAY	  30	  SECOND	  VIDEO	  ON	  UREPORT	  
Ureport	  	  	  	  How	  does	  it	  work?	  Anyone	  can	  sign	  up	  for	  Ureport	  by	  sending	  in	  an	    SMS	  t...
Ureport	  	  	  	  How	  does	  it	  work?	  Partnering	  with	  community	  and	  faith	  based	    organiza(ons	  such	 ...
Ureport	  	  	  	  How	  does	  it	  work?	  Currently,	  there	  are	  over	  31,000	  registered	    Ureporters	  in	  U...
Ureport	  	  	  	  How	  does	  it	  work?	  Weekly	  SMS	  polls	  are	  sent	  to	  Ureporters	  on	  a	   variety	  of	...
Ureport	  	  	  	  -­‐	  Poll	  Results	  Do	  you	  think	  the	  teacher	  strike	  is	  jus(fied?	  	  YES	  (62.6%)	  N...
Ureport	  	  	  	  -­‐	  Poll	  Results	  What	  is	  the	  earliest	  age	  girls	  get	  married	  in	  your	   communit...
Ureport	  	  	  	  -­‐	  Poll	  Results	  Have	  you	  seen	  violence	  against	  youth	  or	  children	   in	  your	  co...
Ureport	  	  	  	  How	  does	  it	  work?	  Ureporters	  can	  also	  send	  in	  unsolicited	    informa(on	  –	  rangin...
Ureport	  	  	  	  How	  does	  it	  work?	  Primary	  objec(ve	  is	  not	  just	  to	  collect	  data,	  but	    rather	...
Ureport	  	  	  	  How	  is	  the	  data	  being	  used?	  UNICEF	  is	  using	  this	  informa(on	  as	  part	  of	   na(...
Ureport	  	  	  	  -­‐	  Data	  Use:	  mTRAC	  mTRAC	  –	  UNICEF	  is	  working	  with	  the	  Ministry	  of	   Health	  ...
Ureport	  	  	  	  -­‐	  Data	  Use:	  mTRAC	  Ureport	  will	  provide	  a	  check	  on	  the	  official	  data,	    streng...
Ureport	  	  	  	  -­‐	  Data	  Use:	  mTRAC	  Within	  mTRAC,	  District	  Health	  Officials	  will	   receive	  real-­‐(m...
Ureport	  	  	  	  -­‐	  Data	  Use:	  mTRAC	  Regular	  SMS	  “news	  feeds”	  will	  also	  be	  sent	  to	    parliamen...
Ureport	  	  	  	  -­‐	  Data	  Use:	  DevTrac	  DevTrac	  –	  UNICEF	  is	  using	  a	  geo-­‐spa(al	   repor(ng	  tool	 ...
Ureport	  	  	  	  -­‐	  Data	  Use:	  DevTrac	  During	  rou(ne	  field	  visits,	  UNICEF	  and	  partners	   conduct	  s...
Ureport	  	  	  	  -­‐	  Data	  Use:	  DevTrac	  
Ureport	  	  	  	  -­‐	  Data	  Use:	  DevTrac	  Ureporter	  data	  will	  be	  integrated	  into	  DevTrac	  in	    early...
Ureport	  	  	  	  How	  is	  the	  data	  being	  used?	  UNICEF	  Uganda	  is	  partnering	  with	  AidData,	   World	  ...
Ureport	  	  	  	  	  Why	  do	  users	  parBcipate?	  What	  moBvates	  social	  monitors	  in	  the	  absence	   of	  a	...
Ureport	  	  	  	  	  Why	  do	  users	  parBcipate?	  UNICEF	  is	  currently	  conduc(ng	  a	  Random	   Control	  Trial...
Ureport	  	  	  	  	  Scaling	  and	  Sustainability	                                 Sustaining	  Support	  In	  order	  ...
Ureport	  	  	  	  	  Scaling	  and	  Sustainability	                                    Reducing	  Costs	  In	  order	  t...
Ureport	  	  	  	  	  Scaling	  and	  Sustainability	                                Staying	  in	  the	  Lead	  	  With	 ...
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  1. 1. Ureport  Real-­‐(me  repor(ng  on  public   services  in  Uganda   1  
  2. 2. The  needs  of  the  rich  get  met  because  the  rich  give   feedback  to  the  poli(cal  and  economic  Searchers,  and   they  can  hold  the  Searchers  accountable  for  following   through  with  specific  ac(ons.    The  needs  of  the  poor  don’t  get  met  because  the  poor   have  liCle  money  or  poli(cal  power  with  which  to   make  their  needs  known  and  they  cannot  hold  anyone   accountable  to  meet  those  needs.                          –  William  Easterly    
  3. 3. Uganda  Approach  to  Real-­‐Time  Informa(on   Strengthen   Exis(ng   Systems     Use  real-­‐(me  data  for  real-­‐(me   ac(on   Empower  ci(zens  to  hold  service  providers   accountable    
  4. 4. Ureport  Strengthening  civic  and  social  responsibility  by   engaging  youth  groups  and  the  general  public   in  social  monitoring  of  key  services    
  5. 5.  PLAY  30  SECOND  VIDEO  ON  UREPORT  
  6. 6. Ureport        How  does  it  work?  Anyone  can  sign  up  for  Ureport  by  sending  in  an   SMS  to  8500.  This  prompts  a  series  of  SMS   ques(ons  capturing  key  informa(on  such  as   name,  loca(on,  gender,  age  and  loca(on  of   the  Ureporter.    All  messages  to  this  shortcode  are  free  for   Ureporters,  is  training  free  and  works  on  all   mobile  phones.    
  7. 7. Ureport        How  does  it  work?  Partnering  with  community  and  faith  based   organiza(ons  such  as  the  Scouts,  BRAC  and   the  Church  of  Uganda,  UNICEF  Uganda  works   with  these  organiza(ons  brightest  local   leaders  and  change  makers  as  local  Ureporter   champions.    
  8. 8. Ureport        How  does  it  work?  Currently,  there  are  over  31,000  registered   Ureporters  in  Uganda,  from  every  District  in   the  country!  
  9. 9. Ureport        How  does  it  work?  Weekly  SMS  polls  are  sent  to  Ureporters  on  a   variety  of  topics,  including  maternal  and  child   health,  domes(c  violence  and  access  to  safe   water.  Best  responses  and  results  are  sent  back  by  SMS     to  the  Ureporter  community,  and  fed  into   ongoing  radio  and  newspaper  spots,  along   with  other  important  informa(on  on  the  topic.      
  10. 10. Ureport        -­‐  Poll  Results  Do  you  think  the  teacher  strike  is  jus(fied?    YES  (62.6%)  NO  (29%),  UNKNOWN  (8.4%)  “All  the  govt  schools  in  this  area  have  been  hanging  without   teahers  4  the  last  5days.”  “The  price  of  goods  has  raised  beyond  the  teachers  salary.”  
  11. 11. Ureport        -­‐  Poll  Results  What  is  the  earliest  age  girls  get  married  in  your   community?  10-­‐15  yrs  (20.2%),  15-­‐20  (69.6%),  20-­‐25  (10.1%)  “Parents  also  contribute  to  early  marriages  by  forcing  them  to  be   married  to  very  old  rich  people  in  the  community.”  “Is  it  possible  2  drag  2  court  parents  of  girls  who  setle  defilement   n  rape  cases  in  community  aier  receiving  money  frm   culpits?”  
  12. 12. Ureport        -­‐  Poll  Results  Have  you  seen  violence  against  youth  or  children   in  your  community?  YES  (85%),    NO  (15%)  “Jus(ce  and  law  already  exist  but  its  implementa(on  and   enforcement  needs  to  be  strengthened  for  us  to  achieve   change.”    “Reckless  bea(ng  of  women  tear  gas  which  didnt  spare  even   children”      
  13. 13. Ureport        How  does  it  work?  Ureporters  can  also  send  in  unsolicited   informa(on  –  ranging  from  broken  water   points  to  cases  of  teacher  absenteeism  –  at   any  (me.  This  informa(on  is  then  forwarded   to  relevant  authori(es.      
  14. 14. Ureport        How  does  it  work?  Primary  objec(ve  is  not  just  to  collect  data,  but   rather  to  increase  Ureporters  knowledge  of   their  rights,  provoke  awareness  of  the   situa(on  in  their  community,  and  promote   dialogue  and  ac(ons  to  find  solu(ons  to  local   problems.      
  15. 15. Ureport        How  is  the  data  being  used?  UNICEF  is  using  this  informa(on  as  part  of   na(onal  level  advocacy  work,  as  well  as   targe(ng  messages  directly  relevant   authori(es  and  integra(ng  it  into  general   monitoring  workflow.  
  16. 16. Ureport        -­‐  Data  Use:  mTRAC  mTRAC  –  UNICEF  is  working  with  the  Ministry  of   Health  and  WHO  to  roll-­‐out  a  na(onwide   RapidSMS  based  monitoring  system  for   disease  outbreaks  and  supply  of  essen(al   medicines  at  all  5,000  health  facili(es.      
  17. 17. Ureport        -­‐  Data  Use:  mTRAC  Ureport  will  provide  a  check  on  the  official  data,   strengthening  accountability,  transparency   and  good  governance.      
  18. 18. Ureport        -­‐  Data  Use:  mTRAC  Within  mTRAC,  District  Health  Officials  will   receive  real-­‐(me  SMS  alerts  and  have  a  web   based  dashboard  of  “incidents”  that  they  are   expected  to  follow-­‐up  on.  Response  to   incidents  will  be  further  tracked  by  the   Ministry.    
  19. 19. Ureport        -­‐  Data  Use:  mTRAC  Regular  SMS  “news  feeds”  will  also  be  sent  to   parliamentarians,  local  government  officials   and  community  leaders  derived  from  both   government  and  Ureport  sources  to  ensure   they  are  aware  of  issues  such  as  drug  stock-­‐ outs,  and  corresponding  public  reac(on,  as  it   is  occurring!    
  20. 20. Ureport        -­‐  Data  Use:  DevTrac  DevTrac  –  UNICEF  is  using  a  geo-­‐spa(al   repor(ng  tool  where  project  (“who’s  doing   what  where”)  and  funding  data  is  linked  to   specific  loca(ons  such  as  health  facili(es,   water  points  and  schools.    
  21. 21. Ureport        -­‐  Data  Use:  DevTrac  During  rou(ne  field  visits,  UNICEF  and  partners   conduct  short  quan(ta(ve  surveys,  take   photos  and  iden(fy  areas  for  follow-­‐up  which   are  linked  to  these  sites,  crea(ng  a  living   history  at  every  loca(on.    
  22. 22. Ureport        -­‐  Data  Use:  DevTrac  
  23. 23. Ureport        -­‐  Data  Use:  DevTrac  Ureporter  data  will  be  integrated  into  DevTrac  in   early  2012,  so  that  UNICEF  and  partners  can   learn  what  issues  are  important  to  the   community,  and  any  cri(cal  problems  they  are   facing,  BEFORE  a  visit  takes  place!  
  24. 24. Ureport        How  is  the  data  being  used?  UNICEF  Uganda  is  partnering  with  AidData,   World  Bank  Ins(tute  and  Ushahidi  to  feed   Ureport  community  data,  linked  by  DevTrac  to   donor  funding  and  developing  outcomes  at   the  field  level,  into  global  ini(a(ves  such  as   the  Interna(onal  Aid  Transparency  Ini(a(ve   (IAITI)    
  25. 25. Ureport          Why  do  users  parBcipate?  What  moBvates  social  monitors  in  the  absence   of  a  crisis?    Early  evidence  shows  that  lack  of  formal   channels  to  voice  concerns,  desire  to  solve   community  issues,  interest  in  communica(ng   with  like-­‐minded  people  and  social  recogni(on   are  some  of  the  biggest  factors.    
  26. 26. Ureport          Why  do  users  parBcipate?  UNICEF  is  currently  conduc(ng  a  Random   Control  Trial  (RCT)  with  Brigham  Young   University  and  AidData  to  answer  the   following  ques(ons:  1)  What  is  the  best  method  for  recrui(ng  uReporters?      2)  What  mo(vates  the  uReporters  to  file  reports?      3)  What  are  the  effects  of  the  uReports  on  substan(ve   development  outcomes?      
  27. 27. Ureport          Scaling  and  Sustainability   Sustaining  Support  In  order  for  support  to  be  sustained,  is  not  only  cri(cal  that   informa(on  is  followed  up  and  service  delivery  issues   addressed,  but  that  people  perceive  that  this  is  occurring  in   some  part  due  to  Ureport.  One  method  is  amplifying  feedback  loops  by  localizing   informa(on  and  dissemina(ng  through  radio,  closed  user   group  discussions,  and  SMS  channels.        
  28. 28. Ureport          Scaling  and  Sustainability   Reducing  Costs  In  order  to  real  value-­‐for-­‐money,  UNICEF  must  make  use  of  these   systems,  and  the  data,  publically  available.    The  costs  of  managing  incoming  messages,  localizing  feedback,   and  transla(ng  into  local  languages  far  outweighs  the  costs  of   the  SMS  messages.    Addi(onally,  by  making  as  much  of  this  data  public  as  possible,   other  organiza(ons  and  individuals  can  invest  in  new  ways  to   use  this  informa(on  and  leverage  already  exis(ng  resources.    
  29. 29. Ureport          Scaling  and  Sustainability   Staying  in  the  Lead    With  many  compe(ng  ini(a(ves,  collabora(on  with  other   organiza(ons  is  cri(cal  to  achieving  support  by  a  cri(cal  mass.    Centralized  management  can  stunt  growth.  Keep  content  fresh   by  lepng  the  communi(es  lead  as  much  as  possible.      
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