Ureport Real-‐(me repor(ng on public services in Uganda 1
The needs of the rich get met because the rich give feedback to the poli(cal and economic Searchers, and they can hold the Searchers accountable for following through with speciﬁc ac(ons. The needs of the poor don’t get met because the poor have liCle money or poli(cal power with which to make their needs known and they cannot hold anyone accountable to meet those needs. – William Easterly
Uganda Approach to Real-‐Time Informa(on Strengthen Exis(ng Systems Use real-‐(me data for real-‐(me ac(on Empower ci(zens to hold service providers accountable
Ureport Strengthening civic and social responsibility by engaging youth groups and the general public in social monitoring of key services
Ureport How does it work? Anyone can sign up for Ureport by sending in an SMS to 8500. This prompts a series of SMS ques(ons capturing key informa(on such as name, loca(on, gender, age and loca(on of the Ureporter. All messages to this shortcode are free for Ureporters, is training free and works on all mobile phones.
Ureport How does it work? Partnering with community and faith based organiza(ons such as the Scouts, BRAC and the Church of Uganda, UNICEF Uganda works with these organiza(ons brightest local leaders and change makers as local Ureporter champions.
Ureport How does it work? Currently, there are over 31,000 registered Ureporters in Uganda, from every District in the country!
Ureport How does it work? Weekly SMS polls are sent to Ureporters on a variety of topics, including maternal and child health, domes(c violence and access to safe water. Best responses and results are sent back by SMS to the Ureporter community, and fed into ongoing radio and newspaper spots, along with other important informa(on on the topic.
Ureport -‐ Poll Results Do you think the teacher strike is jus(ﬁed? YES (62.6%) NO (29%), UNKNOWN (8.4%) “All the govt schools in this area have been hanging without teahers 4 the last 5days.” “The price of goods has raised beyond the teachers salary.”
Ureport -‐ Poll Results What is the earliest age girls get married in your community? 10-‐15 yrs (20.2%), 15-‐20 (69.6%), 20-‐25 (10.1%) “Parents also contribute to early marriages by forcing them to be married to very old rich people in the community.” “Is it possible 2 drag 2 court parents of girls who setle deﬁlement n rape cases in community aier receiving money frm culpits?”
Ureport -‐ Poll Results Have you seen violence against youth or children in your community? YES (85%), NO (15%) “Jus(ce and law already exist but its implementa(on and enforcement needs to be strengthened for us to achieve change.” “Reckless bea(ng of women tear gas which didnt spare even children”
Ureport How does it work? Ureporters can also send in unsolicited informa(on – ranging from broken water points to cases of teacher absenteeism – at any (me. This informa(on is then forwarded to relevant authori(es.
Ureport How does it work? Primary objec(ve is not just to collect data, but rather to increase Ureporters knowledge of their rights, provoke awareness of the situa(on in their community, and promote dialogue and ac(ons to ﬁnd solu(ons to local problems.
Ureport How is the data being used? UNICEF is using this informa(on as part of na(onal level advocacy work, as well as targe(ng messages directly relevant authori(es and integra(ng it into general monitoring workﬂow.
Ureport -‐ Data Use: mTRAC mTRAC – UNICEF is working with the Ministry of Health and WHO to roll-‐out a na(onwide RapidSMS based monitoring system for disease outbreaks and supply of essen(al medicines at all 5,000 health facili(es.
Ureport -‐ Data Use: mTRAC Ureport will provide a check on the oﬃcial data, strengthening accountability, transparency and good governance.
Ureport -‐ Data Use: mTRAC Within mTRAC, District Health Oﬃcials will receive real-‐(me SMS alerts and have a web based dashboard of “incidents” that they are expected to follow-‐up on. Response to incidents will be further tracked by the Ministry.
Ureport -‐ Data Use: mTRAC Regular SMS “news feeds” will also be sent to parliamentarians, local government oﬃcials and community leaders derived from both government and Ureport sources to ensure they are aware of issues such as drug stock-‐ outs, and corresponding public reac(on, as it is occurring!
Ureport -‐ Data Use: DevTrac DevTrac – UNICEF is using a geo-‐spa(al repor(ng tool where project (“who’s doing what where”) and funding data is linked to speciﬁc loca(ons such as health facili(es, water points and schools.
Ureport -‐ Data Use: DevTrac During rou(ne ﬁeld visits, UNICEF and partners conduct short quan(ta(ve surveys, take photos and iden(fy areas for follow-‐up which are linked to these sites, crea(ng a living history at every loca(on.
Ureport -‐ Data Use: DevTrac Ureporter data will be integrated into DevTrac in early 2012, so that UNICEF and partners can learn what issues are important to the community, and any cri(cal problems they are facing, BEFORE a visit takes place!
Ureport How is the data being used? UNICEF Uganda is partnering with AidData, World Bank Ins(tute and Ushahidi to feed Ureport community data, linked by DevTrac to donor funding and developing outcomes at the ﬁeld level, into global ini(a(ves such as the Interna(onal Aid Transparency Ini(a(ve (IAITI)
Ureport Why do users parBcipate? What moBvates social monitors in the absence of a crisis? Early evidence shows that lack of formal channels to voice concerns, desire to solve community issues, interest in communica(ng with like-‐minded people and social recogni(on are some of the biggest factors.
Ureport Why do users parBcipate? UNICEF is currently conduc(ng a Random Control Trial (RCT) with Brigham Young University and AidData to answer the following ques(ons: 1) What is the best method for recrui(ng uReporters? 2) What mo(vates the uReporters to ﬁle reports? 3) What are the eﬀects of the uReports on substan(ve development outcomes?
Ureport Scaling and Sustainability Sustaining Support In order for support to be sustained, is not only cri(cal that informa(on is followed up and service delivery issues addressed, but that people perceive that this is occurring in some part due to Ureport. One method is amplifying feedback loops by localizing informa(on and dissemina(ng through radio, closed user group discussions, and SMS channels.
Ureport Scaling and Sustainability Reducing Costs In order to real value-‐for-‐money, UNICEF must make use of these systems, and the data, publically available. The costs of managing incoming messages, localizing feedback, and transla(ng into local languages far outweighs the costs of the SMS messages. Addi(onally, by making as much of this data public as possible, other organiza(ons and individuals can invest in new ways to use this informa(on and leverage already exis(ng resources.
Ureport Scaling and Sustainability Staying in the Lead With many compe(ng ini(a(ves, collabora(on with other organiza(ons is cri(cal to achieving support by a cri(cal mass. Centralized management can stunt growth. Keep content fresh by lepng the communi(es lead as much as possible.