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QUESTION 13What form(s) need to be faxed to State Farm and HCS once a State Farm replacement sale has been keyed?
ANSWER 13Once the sale has been finalized, fax the signed sale invoice(s) and FRQ (Furniture Replacement Quotation) to HCS Credit Authorizations and the State Farm Replacement Service.3.13 Entering a State Farm Replacement Sale, page 5, step 6, 1st bullet
QUESTION 14 What type of sale must be keyed when a customer makes a purchase in one profit center and wants to pick up the merchandise in another profit center?
Here at Havertyswe try to be veryaccommodating.
QUESTION 20What are the two primary reasons a BB4D sale is keyed?
ANSWER 201.) Special order merchandise that takes approximately 8-12 weeks to arrive.2.) Customer is obtaining financing on a new home and would like to make a purchase without an inquiry at the credit bureau.3.03 BB4D Sale, page 1, first 2 bullets
QUESTION 21When an invoice is generated and faxed to State Farm for a replacement sale, what information must be logged?
ANSWER 211.) Reservation number2.) Customer name3.) Date faxed to State Farm4.) Amount Submitted3.14 State Farm Replacement Log, page 1, first 4 bullets
QUESTION 22Can a Sales Associate key an add-on delivery sale?
ANSWER 22No – Office associates or members of management are the only employees that can charge a delivery charge.3.11 Delivery Fee Sale, page 1, second paragraph
QUESTION 23List the status types that can be seen under the status header when entering a sale.
ANSWER 23There are four different types:1.) Reserved at Dist Ctr – Merchandise is located at the Distribution Center. A delivery date can be set.2.) OA at Dist Ctr – The Distribution Center is temporarily out of stock. Check the AFS screen for approximate time of arrival. A delivery/pick-up date cannot be scheduled.3.) Reserved at Store – Merchandise is currently reserved at the store. A delivery/pick-up date can be set.4.) No Dist Ctr Info – The system hasn’t had enough time to read the Distribution Center machine. Back up one screen by pressing the F2 key and then proceed forward.3.02 Delivery Sale, page 8
QUESTION 24 When entering a State Farm Replacement sale, whose phone number should the CID profile be set up in?
Now for the sing along portion… sing the numbers.
ANSWER 24Enter customer’s number. Do not enter State Farm’s number.3.13 Entering a State Farm Replacement Sale, (bottom of) page 1, 3rd in the subset of bullets
QUESTION 25What three vendors are not included in the 12% discount that we offer to State Farm replacement sales?
ANSWER 25The following are subject to minimum retail pricing:1.) TempurPedic2.) Interactive Health3.) Stearns and Foster3.13 Entering a State Farm Replacement Sale, page 2, 2nd bullet, all 3 subset of bullets
No Sales Associates were harmed in the making of this presentation… But most were forced to participate.