Technologies for Organizational Intelligence

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  • HI Richard

    Great slide show. So true about Stupid versus Intelligent Organizations. The best people and the best technology don't pay dividends for the organization unless the organizations overarching processes help connect them, promote collaboration and are open to feedback.
    Sarah aka ProfilingPro
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  • Our notion of intelligence is focused on active and appropriate engagement with what is going on (WIGO), both inside and outside the organization.
  • Command, coordination and control calls for a combination of reasoning/action and communication.
  • Business intelligence is a combination of perception/ monitoring and appreciation/ sensemaking.
  • http://rvsoftware.blogspot.com/2009/05/technologies-for-intelligent-business.html
  • http://www.dodccrp.org/html2/research_ncw.html
  • Technologies for Organizational Intelligence

    1. 1. Technologies for Organization Intelligence Richard Veryard
    2. 2. What is organizational intelligence? <ul><li>Stupid Organizations … </li></ul><ul><li>Ignore important signals from the environment </li></ul><ul><li>Cannot discriminate between the important and the trivial </li></ul><ul><li>Respond incoherently to crisis </li></ul><ul><li>Oscillate wildly between extremes </li></ul><ul><li>Fail to learn from mistakes </li></ul><ul><li>Innovate slowly and painfully </li></ul><ul><li>Intelligent Organizations … </li></ul><ul><li>Detect and interpret weak signals of possible significance </li></ul><ul><li>Mobilize coherent response to complex opportunity </li></ul><ul><li>Rational approach to risk and uncertainty </li></ul><ul><li>High-quality decision-making throughout the organization </li></ul><ul><li>Collective learning and innovation </li></ul>
    3. 3. Organizational intelligence is a whole-system property <ul><li>Stupid organizations may contain … </li></ul><ul><li>Very clever people </li></ul><ul><ul><li>(who don’t talk to each other) </li></ul></ul><ul><li>Very sophisticated technology </li></ul><ul><ul><li>(poorly wired together) </li></ul></ul><ul><li>Patterns of interference </li></ul><ul><ul><li>(2+2=3) </li></ul></ul><ul><li>Intelligent organizations may contain … </li></ul><ul><li>Good people </li></ul><ul><ul><li>(who work well together) </li></ul></ul><ul><li>Good technology </li></ul><ul><ul><li>(that works well together) </li></ul></ul><ul><li>Patterns of collaboration </li></ul><ul><ul><li>(2+2=5) </li></ul></ul>
    4. 4. Not all organizations need much intelligence <ul><li>In a simple stable environment … </li></ul><ul><li>Too much intelligence may be “overkill” or “overhead” </li></ul><ul><li>Organizations can survive by following simple predictable patterns </li></ul><ul><li>But in a complex dynamic environment … </li></ul><ul><li>Simple predictable patterns create vulnerability </li></ul><ul><li>Intelligence is vital to survival </li></ul>
    5. 5. Critical elements of organizational intelligence Judgement (Effectiveness) Cognition (Relevance) Appreciation / Sense-Making Communication Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on)
    6. 6. Many technologies to support organizational intelligence. Event Processing Business Intelligence Knowledge Management Social Networking Command and Control Decision Support Collaboration Networks Enterprise 2.0 Process Innovation Appreciation / Sense-Making Communication Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on)
    7. 7. Organizational intelligence requires six capabilities <ul><li>Perception / Monitoring </li></ul><ul><li>How well does the organization collect and process information about itself and its environment? </li></ul><ul><li>Appreciation / SenseMaking </li></ul><ul><li>How well does the organization interpret and understand itself and its environment? </li></ul><ul><li>Reasoning / Action </li></ul><ul><li>How effective are the (collective) processes of thinking, decisions, policy and action? </li></ul><ul><li>Knowledge / Memory </li></ul><ul><li>How does the organization retain experience in a useful and accessible form? </li></ul><ul><li>Learning </li></ul><ul><li>How does the organization develop and improve its knowledge, capabilities and processes? </li></ul><ul><li>Communication </li></ul><ul><li>How do people and groups exchange information and knowledge? How do they share ideas and meanings? </li></ul>
    8. 8. Perception / Monitoring <ul><li>How well does the organization collect and process information about itself and its environment? </li></ul><ul><li>Intelligent organizations typically have many rich and diverse sources of information. </li></ul><ul><li>Employees and partners actively contribute observations and insights. </li></ul><ul><li>Intelligent organizations can tolerate multiple perspectives on what might be relevant. </li></ul><ul><li>Event-driven business intelligence </li></ul>
    9. 9. Appreciation / SenseMaking <ul><li>How well does the organization interpret and understand itself and its environment? </li></ul><ul><li>Intelligent organizations have clear conceptual maps. </li></ul><ul><li>Intelligent organizations encourage critical thinking. </li></ul><ul><li>Intelligent organizations revise their conceptual maps according to the evidence </li></ul>
    10. 10. Reasoning / Action <ul><li>How effective are the (collective) processes of thinking, decisions, policy and action? </li></ul><ul><li>Critical decision-making takes place closest to the action – at the edge of the organization. This is known as “power-to-the-edge”. </li></ul>
    11. 11. Knowledge / Memory <ul><li>How does the organization retain experience in a useful and accessible form? </li></ul><ul><li>Good combination of information management and knowledge management. </li></ul>
    12. 12. Learning <ul><li>How does the organization develop and improve its knowledge, capabilities and processes? </li></ul><ul><li>Single-loop learning and double-loop learning. </li></ul><ul><li>Innovation – learning from doing </li></ul>
    13. 13. Communication <ul><li>How do people and groups exchange information and knowledge? How do they share ideas and meanings? </li></ul><ul><li>Social networking </li></ul><ul><li>Collaboration networks </li></ul>
    14. 14. Organizational intelligence contains several key loops. Event Processing Business Intelligence Knowledge Management Social Networking Command and Control Decision Support Collaboration Networks Enterprise 2.0 Process Innovation Appreciation / Sense-Making Communication Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on)
    15. 15. Here’s the command & control loop (ISTAR) Appreciation / Sense-Making Perception / Monitoring Reasoning / Action WIGO (what is going on) Intelligence Surveillance Reconnaissance Target Acquisition
    16. 16. Here’s the business intelligence loop Appreciation / Sense-Making Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on) Environment Scanning Data Mining Analytics
    17. 17. Here’s the business process management loop Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on) Knowledge Management Decision Support Process Innovation
    18. 18. And here’s the enterprise 2.0 loop Appreciation / Sense-Making Communication Learning Knowledge / Memory Knowledge Management Social Networking Web 2.0 Collaboration Networks
    19. 19. Related (Partial) Concepts <ul><li>Collaboration Networks (CISCO) </li></ul><ul><li>Continuous Intelligence (Aleri & Coral8) </li></ul><ul><li>Network-Centric Business (DoDCCRP) </li></ul><ul><li>Smart SOA (IBM) </li></ul><ul><li>… </li></ul><ul><li>As far as I can see, none of these has the whole story. </li></ul>
    20. 20. The Network-Centric Business based on: Power to the Edge (Alberts & Hayes, DoD CCRP, 2003) Robustly Networked Workforce Information Sharing Information Sharing and Collaboration Quality of Information Shared Situational Awareness Collaboration Self-Synchronization Shared Situational Awareness Business Effectiveness improves enhances enables dramatically improves
    21. 21. Organizational Intelligence <ul><li>The concept of Organizational Intelligence was explained in Chapter 2 of my book. </li></ul><ul><li>You can find a summary on Slideshare. </li></ul><ul><li>www.slideshare.net/RichardVeryard/organizational-intelligence </li></ul>
    22. 22. If you were intrigued by this presentation … <ul><li>For more of my stuff … </li></ul><ul><li>… read my blogs </li></ul><ul><li>DemandingChange.BlogSpot.com </li></ul><ul><li>RVsoapbox.BlogSpot.com </li></ul><ul><li>… view my presentations </li></ul><ul><li>www.slideshare.net/RichardVeryard </li></ul><ul><li>… browse my articles </li></ul><ul><li>delicious.com/richardveryard </li></ul><ul><li>… and follow me on Twitter </li></ul><ul><li>twitter.com/richardveryard </li></ul>

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