5. Critical elements of organizational intelligence Judgement (Effectiveness) Cognition (Relevance) Appreciation / Sense-Making Communication Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on)
6. Many technologies to support organizational intelligence. Event Processing Business Intelligence Knowledge Management Social Networking Command and Control Decision Support Collaboration Networks Enterprise 2.0 Process Innovation Appreciation / Sense-Making Communication Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on)
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14. Organizational intelligence contains several key loops. Event Processing Business Intelligence Knowledge Management Social Networking Command and Control Decision Support Collaboration Networks Enterprise 2.0 Process Innovation Appreciation / Sense-Making Communication Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on)
15. Here’s the command & control loop (ISTAR) Appreciation / Sense-Making Perception / Monitoring Reasoning / Action WIGO (what is going on) Intelligence Surveillance Reconnaissance Target Acquisition
16. Here’s the business intelligence loop Appreciation / Sense-Making Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on) Environment Scanning Data Mining Analytics
17. Here’s the business process management loop Learning Knowledge / Memory Perception / Monitoring Reasoning / Action WIGO (what is going on) Knowledge Management Decision Support Process Innovation
18. And here’s the enterprise 2.0 loop Appreciation / Sense-Making Communication Learning Knowledge / Memory Knowledge Management Social Networking Web 2.0 Collaboration Networks
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20. The Network-Centric Business based on: Power to the Edge (Alberts & Hayes, DoD CCRP, 2003) Robustly Networked Workforce Information Sharing Information Sharing and Collaboration Quality of Information Shared Situational Awareness Collaboration Self-Synchronization Shared Situational Awareness Business Effectiveness improves enhances enables dramatically improves
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Editor's Notes
Our notion of intelligence is focused on active and appropriate engagement with what is going on (WIGO), both inside and outside the organization.
Command, coordination and control calls for a combination of reasoning/action and communication.
Business intelligence is a combination of perception/ monitoring and appreciation/ sensemaking.
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