Netscribes (India) Pvt. Ltd., a knowledge consulting solutions company, announces the launch of its report ICT Adoption in Healthcare Industry - India 2011. Rapid growth in the healthcare industry and need for overcoming the rural-urban gap in service availability will drive the ICT adoption in healthcare industry. The report begins with an introduction section consisting of background of the study related to Information and Communication Technology (ICT), healthcare industry and its ICT requirements. It is followed by healthcare market overview section covering global scenario, an overview of the healthcare industry in India presenting country snapshot in terms of population & healthcare facilities, indicating its contribution to the GDP, illustrations of the market size and growth figures & segments of healthcare industry. It also elaborates the key drivers and challenges faced by the overall healthcare sector while implementing ICT solutions. ICT market overview provides detailed information about the ICT industry in India as a whole followed by key enablers & barriers for ICT players while implementing solutions in healthcare industry. This is followed by scope for ICT in healthcare where ICT adoption trend & statistics are discussed along with impact of ICT on the healthcare industry. It further discusses the selection criteria of ICT solutions for healthcare companies followed by a brief description of the key ICT solutions commonly used & specialized for healthcare industry. Also some of the ICT solution structures are elaborated & ICT solutions are mapped in terms of solution availability from ICT companies & popularity in the healthcare industry. This report also features a section on role of cloud in healthcare which describes the overall cloud market in India and the use of cloud technology in healthcare sector. It also discusses about the major Software as a Service (SaaS) applications used in India & globally along with future adoption indication. It is followed by the section discussing some major furtherance & impediments of cloud technologies in healthcare industry. Government initiative section covers some recent policies & activities by govt. of India to promote ICT & other technology adoption in healthcare industry. Major ICT vendors section provides brief profiles of the major ICT players in the market. It features snapshots of their corporation, product offering and their business highlights, giving an insight about the existing competitive scenario. Next section showcases the major healthcare players & insights about them, mentioning various technical adoptions in recent times and company key contacts. In Case Study section some real life cases of ICT implementation in healthcare infrastructures in India have been highlighted. The report concludes with a section named Strategic Recommendation section derived after a comprehensive analysis of the sector.

1. ICT Adoption in Healthcare Industry – India
August 2011

2. Executive Summary
Healthcare spending as a percentage of national GDP has grown from a1% FY 20-- - -- to b1% FY
20-- - --
Market Indian healthcare industry is estimated to grow from the current INR c1 bn (approx.) to over INR d1 bn by 20--
With over x1% annual growth in volume, the healthcare industry is on the threshold of a booming
business
Drivers &
Drivers:
Greater Scope in Untapped Market
LE Challenges:
Cost of implementation
Challenges Increased Quality & Success Rate in
Treatment
P Migrating from Legacy technology
Dearth in Tech Savvy Medical Personnel
M
Storage & Accessibility of Citizens’
Health & Identification Information
Trends
z1 bn annually by 20--
S A
Indian healthcare industry's spending on IT is expected to go from the current INR y1 mn to upto
IT spending within existing infrastructure1 in India is expected to grow at a CAGR of m1%
Condition1 is a driver for healthcare companies adopting cloud while condition2 is one of the
impediments working against it
Ministry of Health and Family is computerizing basic information systems at infrastructure3
Major ICT Vendors
Competition Company 1 Company 2 Company 3 Company 4
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 2

3. •Introduction
•Healthcare Market - Overview
Drivers & Challenges
•ICT Market - Overview
Key Technical Enablers & Barriers
Scope of ICT in Healthcare
ICT Selection Criteria
ICT Solutions for Healthcare
•Role of Cloud in Healthcare
•Government Initiatives
•Major ICT Vendors
•Major Healthcare Players in India
•Case Studies
•Strategic Recommendation
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 3

4. Background
Why ICT?
• Information Communication & Technology (ICT) is the science & art of using element21,
element22 & element23 collectively or semi-independently
India’s IT sector
E
• IT operations have put India on a global map & they compete with global companies in terms of
aspect21 & aspect22 has vast IT a2,
L
• Vast amount of aspect23 available in the country with aspect24 related to ICT or IT
P
b2 & c2
Why healthcare industry?
AM
• Healthcare is a booming industry in India
S
• With aspect25, aspect26 & aspect27, result21 & result22 healthcare is the need of not only
today but also of the future
Healthcare
industry is
growing sector
as it is the need
• Growing numbers of foreign citizens visiting India for healthcare needs gives the country an of urban & rural
opportunity of larger market base India and a
India’s doctors are regarded as one of the best in the world & thus attract patients from all over the world large number of
foreign citizens
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 4

5. m3 for urban & foreign patients are sufficient whereas for
rural citizens it’s below par
Market Overview – Healthcare Industry (1/3) Country Snapshot - India
• Approximately n3% of India’s population who resides in Total Population a3 bn
area1 are deprived of p3
Only q3% of the personnel1 live in semi-urban area and a Middle Class Population b3 mn
E
mere r3% reside in rural areas
Human Development Index Score C3
L
Increase in income can be seen in rural areas as well & hence
healthcare needs are rising in rural areas
P
Human Development Index Rank #d3
• Urban population is well covered with basic &
intermediate healthcare services but it demands Healthcare Allocation in Budget INR e3 bn
service1 & service2
• Foreign nationals are visiting India more & more for
healthcare services
AM Total Expenditure on Health Per
Capita
INR f3
S
No. of Hospitals G3
India is regarded for its quality healthcare at low cost
Cost of service3 in India is around s3% of the cost in country1 No. of Medical Colleges H3
• Almost t3% of product1 for private infrastructure1 is No. of Medical Graduates Per Year J3
imported
Peak import duties have been lowered to bring India in line No. of Nursing Colleges K3
with institution1 norms
No. of Pharmacy Colleges L3
Source:
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 5

6. Drivers & Challenges – Summary
Drivers
Greater Scope in Reach & Service
Delivery
Increased Quality & Success Rate in Reaching the untapped & limited reach areas
Treatment By implementing ICT would be most rewarding
For healthcare companies
Improved Pharmaceutical
Manufacturing
Efficient Pathology & Diagnostics
Storage & Accessibility of Citizens’
Health & Identification Information
Challenges
ICT implementation cost and the whole
Cost of implementation
Migration process from legacy technology
Migrating from Legacy technology
Are the biggest barriers
Dearth in Tech Savvy Medical Personnel
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 6

7. Indian industries are embracing ICT to enhance their
growth & credibility
Market Overview – ICT
• ICT industry in India plays a major role in stimulating the country’s GDP, thereby contributing to the growth of the
overall Indian economy by a large extent
• Currently, the industry in India is valued at more than USD x8 bn
ICT industry accounts for x9% of the country’s GDP and provides employment to more than x10 mn people directly and x11 mn
indirectly
LE
Per capita contribution of the industry in the country accounts for USD x12 mn
• The boom in the industry has also led to the enhancement of various other sectors thereby adding fuel to the growth
of the country
P
The industry is all about connectivity and requires a lot of product_a support thereby increasing the demand of sector20 tremendously
It requires extensive man power and space for its operations which in turn raises the demand for demand1 and demand2 significantly
PC shipment in the year 20-- was valued x15 mn
AM
The industry mainly the youth for employment thereby providing ample opportunity to about x14% of the entire population in the
country which in turn enhances the employment status of India
Components of ICT
v1
S
• component40
• component41
• component42
• component43
• component44
v2 • component45
• component46
v3 • component47
• component48
Source:
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 7

8. ICT solutions relevant to healthcare industry
ICT Solutions (1/4)
Solution1 •x
LE
•It also helps in bringing down the operational cost & reducing medical errors
P
•x
AM
Solution2
•x
S
•It enhances the life, portability, availability of the aspect18 & makes the process more
economic
•x
Solution3 •Its primary aim is to make resource18 available
Source: Note: The list is not exhaustive
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 8

9. Solution19 centralizes aspect19 & provide them as
resource19 for result19
Solution29 Structure
Activity19 Activity29 Activity39 Activity49
LE
P
Module19 Module29
AM Module39 Module49
Xxxxxxxxx
Xxxxxxxxx
S
Xxxxxxxxx
Xxxxxxxxx
Xxxxxxxxx
Xxxxxxxxx
Xxxxxxxxx
Xxxxxxxxx
Xxxxxxxxxx Xxxxxxxxxx Xxxxxxxxxx Xxxxxxxxxx
xxxxxxxxxx xxxxxxxxxx xxxxxxxxxx xxxxxxxxxx
Source:
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 9

10. … but for healthcare industry technology10 is equally attractive
Key Cloud Based Trends (3/3)
•There’s a huge opportunity for Cloud computing in healthcare industry as aspect10 look at increasing the amount of
aspect20, especially aspect30
•Opportunity for Cloud solutions in the Indian healthcare industry is expected to touch INR a10 mn by 20--
LE
•Cloud computing is expected to comprise b10% of the total annual healthcare IT spending in India
•type10 and type20 Cloud are expected to find greater acceptance among infrastructure10
P
•type30 Cloud is expected to find preference among infrastructure20 for technology10 and technology20
•In healthcare industry, Cloud will bring opportunities in the areas such as area10, area20, area30, area40, area50,
area60 etc
AM
S
• Feature10 offered by the tech10 attracts adoption in the healthcare institutes
tech10 in
• Only x10-y10% of the total capacity of the server is used
Healthcare
• type11 & type22 solutions costs a healthcare institute approximately z10% of the total IT spend
Tech20 in • Tech23 applications have boundary less opportunity as most of the healthcare solutions can be
Healthcare offered in the Tech23 format
Tech30 in • Tech33 provides the opportunity to cut down on the custom solution development cost & over
Healthcare all platform build up complexity
Source:
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 10

11. Government Initiatives
ICT & Healthcare Initiatives (4/4)
Computerizing
• Ministry of Health and Family is computerizing basic information systems at the top public
Information System at
tertiary hospitals
Public Hospitals
• Xxxxxxxx
X123 project by O123
• Yyyyyyyy
Authority123 of India
• Zzzzzzz
LE
P
AM
S
Source:
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 11

12. Major ICT players in the market (X/Y)
Company Snapshot: CompanyAA
Corporate Information Healthcare Solution Offering
Headquarters city12, state12 Products
Solution121
Company Type Listed
Solution122
Founded 19--
Solution123
Key People Mr. X12 – designation12
LE Solution124
Business Highlights
P
M
• Company12 provide various IT services catering to multiple industries & verticals
• Company12 is a subsidiary of parent12
S A
• Company12 is one of the leading system integrating services providers in India
• Company12 Joined hands with company121 to roll out nationwide installation12 environment across India
x
Source: Note: The list is not exhaustive
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 12

13. Major healthcare players in India (X/Y)
Company Snapshot: companyab
Company Snapshot:
Primary Industry Industry_type13
LE Business Highlights
• Company13provides treatment for disease1, disease2 in
Headquarter City13, state13
P primary, secondary, and tertiary care sectors
• Company13 recently rolled out nationwide project13 in the
M
various healthcare facilities to increase reach & quality
Contact No. Phone: 91 -- ---- ----
Mr. x13 Mr. x23 S A
Key Contacts
Mr. x33
Designation13 Designation23 Designation33
Professional History Professional History Professional History
Designation43 – Company111 NA Designation73 – Company121
Designation53 – Company211 Designation83 – Company231
Designation63 – Company311 Designation93 – Company341
Other Other Other
University11 University12 University31
College22 College23
Source:
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 13

14. Case Study A
Healthcare Company Project Cost ICT Vendor
Company321 a,xyz Company322
Case: Case_Title1
Requirements
LE Solution Benefit
P
AM • Benefit1
S
• Solution1
• Requirements1 • Benefit2
• Solution2
• Requirements2 • Benefit3
• Solution3
• Benefit4
Technology Used
Technology1, Technology2, Technology3, Technology4
Source:
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 14

15. Strategic Recommendations (2/2)
For area15, focus on area16 & solutions15
• mmmmmmmmmm
Solution15 for
area15
nnnnnnnnnnnnnnn
• pppppppppppp
LE
P
qqqqqqqqqq
• rrrrrrrrrrrrrrrrrrrrrr
AM
S
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 15

16. Thank you for the attention
The ICT Adoption in Healthcare Industry – India report is a part of Research on India’s
Information Technology Series. For more detailed information or customized research
requirements please contact:
Kalyan Banga Our other offerings in the IT Series:
Phone: +91 033 4064 6215 •ICT Adoption in Manufacturing Sector in India 2011
E-Mail: kalyan.banga@netscribes.com •ICT Adoption in Education Sector in India 2011
•ICT in Retail in India 2011
•Netbook Market in India 2011
Gagan Uppal
•E-Governance Market in India 2011
Phone: +91 022 4098 7530 •Cloud Computing Market in India 2010
E-Mail: gagan.uppal@netscribes.com •VoIP Market in India 2009
Research on India is a product of Netscribes (India) Pvt. Ltd. Research on India is dedicated to disseminating information and providing quick
insights on “hot” industries in India and other emerging markets. Track our new releases and major updates in these industries on
About Netscribes
Netscribes is a knowledge-consulting and solutions firm with clientele across the globe. The company’s expertise spans areas of investment & business research, business &
corporate intelligence, content-management services, and knowledge-software services. At its core lies a true value proposition that draws upon a vast knowledge base.
Netscribes is a one-stop shop designed to fulfil clients’ profitability and growth objectives.
Disclaimer: This report is published for general information only. Although high standards have been used the preparation, Research on India, Netscribes (India) Pvt. Ltd.
or “Netscribes” is not responsible for any loss or damage arising from use of this document. This document is the sole property of Netscribes (India) Pvt. Ltd. and prior
permission is required for guidelines on reproduction.
ICT ADOPTION IN HEALTHCARE INDUSTRY – INDIA 2011.PPT 16