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7.1 scottish health council
1. Public Service Improvement Conference
Scottish Exhibition and Conference
Centre November 2011
Participation and Health
Richard Norris
Scottish Health Council
www.scottishhealthcouncil.org
2. Patient focus and public involvement
and the Scottish Health Council
• “We want to work with the NHS to ensure that a patient focus is
embedded in the culture. To make this happen we will ensure
that listening, understanding and acting on the views of local
communities, patients and carers is given the same priority as
clinical standards and financial performance.” Scottish Executive
Patient Focus and Public Involvement 2001
• the Scottish Health Council was established in 2005 to ‘support,
ensure and monitor’ Patient Focus and Public Involvement
within the Scottish NHS
www.scottishhealthcouncil.org
3. The Scottish Health Council
• a part of Healthcare
Improvement Scotland
• operates independently
from NHS Boards
• Chair and Council
• a local office in every
NHS Board area
• national office based in
Glasgow
www.scottishhealthcouncil.org
4. Scottish Health Council areas of work
• Community Engagement and Improvement Support
• Performance Review
• Service Change
• Participation Network
• Healthcare Improvement Scotland Duty of User Focus and
Equalities
www.scottishhealthcouncil.org
6. Local support
• Providing induction programmes for Board volunteers
• Carrying out evaluation exercises, getting feedback from the public on
the quality of engagement
• Giving advice to NHS staff on how to engage with patients and the
public on specific projects, including service change
• Helping to set up volunteer led ‘mystery shopper’ projects to improve
customer care standards
• Provide patient focus and public involvement ‘awareness’ sessions for
NHS staff
• Organising local workshops on social media and webcasting
• Mapping networks of working people and advising Board how to best
engage with these groups
www.scottishhealthcouncil.org
7. National Support
• National events, seminars and networks
• ‘evolving practice’ and the Participation Toolkit
• Guidance and good practice research
• The Participation Standard
• Support with volunteering strategies
• Improvement support for survey feedback (Better Together)
• Person Centred Care project
• Engagement with local groups to provide feedback on national
policy development
www.scottishhealthcouncil.org
The Participation Network has been supporting evidence-based policy making in relation to service user involvement in maternity services. On behalf of the Scottish Government’s Maternity Services Action Group, we reviewed how best to involve women in the delivery and planning of maternity services, gathering information from a review of policy, published literature and good practice and engagement with stakeholders. Stakeholder engagement included focus groups across Scotland, with representation from a range of equality and diversity groups, including homeless women and women with alcohol and drug dependency. Participants were asked to reflect on their experiences of being involved in maternity services, to identify ways to encourage participation and to reflect on the appropriateness of different mechanisms of engagement.The findings from the review were used to develop evidence and experience-based recommendations which were submitted to the Maternity Services Action Group and which informed the Government’s Framework for Maternity Services in Scotland. Both papers have been shared with Boards and are being used to inform policy and practice in the development of person-centred care.
