1. P r o s e n j i t Mu k h e r j e e
78, LOTUS PA RK, K OL KA TA 700047
(91) 972 775 2226 / 983 066 2206
prosenjitmukherjee8@gmail.com
Head of Talent Acquisition, Training and Development for India and United
States, significant experience professional in domestic and international
recruitment. Principle responsibility includes development of strategic hiring
practices across nation and at global locations. Subject Matter Expert in
“Innovative Hiring” and “Head hunting”; has closed mid and senior level
positions like CXOs, CEOs and Senior Exec/Senior VPs etc.
Summary of exposure
 Overall 9 years’ experience in BPO, with an outstanding track record of success.
Directly responsible for closure of 500-600 people month on month in new businesses
and existing one. Have recruited 1200 people for one of the leading BPO in 2012-2013.
Have handled mass hiring and remote transition which includes set up of new
businesses both for domestic and international centers.
 Have worked with top BPOs of Globe, fortune 500 companies and have served fortune
500 clients. Special accolades have been received from global market players for
extraordinary achievements.
 Ability to set up new business in mass market, niche and premium hiring (both for
domestic and International hires). Got Star performers, long service awards from MD
and Global CEO at Aegis limited.
 Handled End to end recruitment, people management, leadership skills, strategic
initiatives, attrition management projects and successfully accomplished employee
engagement activities at various locations.
 Conceptualized HR policies and procedures relating to - hiring, salary, probation,
appraisals, grievance handling, confirmation, leave, medical policies, Attrition
management, Succession planning and Statutory Compliance.
 Managed ER activities which include RYG, created best practices across sites, SOP’s
and projects for site improvement.
 Achieved ≤10% attrition month on month for the sites handed so far.
 Utilized comprehensive knowledge of various verticals & industries, familiarity with
diverse cultures and personalities to analyze client needs and recommend appropriate
solutions.
 Worked under highly challenging situations, and possess ability to work with the
shortest deadlines.
 Quick learner, willingness to work hard and have the ability to take initiative with a
creative blend of mind. Excellent Planning and Execution Skills Coupled with ability to
deliver in high pressure Environment.
 Multi-Location Team Management Capability.
 Strong Resource Management and Account Management Skills.

2. P r o s e n j i t Mu k h e r j e e
78, LOTUS PA RK, K OL KA TA 700047
(91) 972 775 2226 / 983 066 2206
prosenjitmukherjee8@gmail.com
Azure Knowledge Corporation, March 2014 to Present
Group Head and Senior Manager, Recruitment and Training.
Azure Knowledge Corporation is a leading provider of Knowledge Process Outsourcing (KPO)
services with more than twelve years of experience in serving Fortune 500 clients across the
globe. Azure is globally recognized and respected for its capabilities and experience in providing
outsourcing services related to Market Research, Customer Interaction Services and Transaction
Processing. Azure is a preferred service provider to leading companies in Market Research,
Telecom, Banking, Insurance, Healthcare, Automotive, Consumer Goods and Retail industry
sectors.
Azure specializes in providing Market Research, Business Research, Customer Satisfaction
Measurement, Mystery Shopping, Customer Support, Helpdesk, Order Processing, Quality
Monitoring and Audit, Financial Transaction Processing and platform based outsourcing solutions
to clients.
Some Key Facts about Azure:
 Among the largest and most respected KPO/BPO service providers in Western India and
China
 More than 3500 trained knowledge professionals
 Multi-location operations covering India, China, Kenya and USA
 Serving Fortune 500 clients since 2001
 ISO 9001 certified operations and quality processes
 ISO 27001 certified Information Security infrastructure and practices
 Multilingual staff interacting with respondents/customers across more than 105 countries
in 24 international languages
 State-of-the-art infrastructure with best-in-class technology including hardware, software,
connectivity and storage
Kochar Tech, August 2013 to March 2014
Head HR and Deputy Manager
KocharTech is an organization with significant years of experience in providing solutions to the
Telecom Operators for their Device Management Challenges. We have delivered our services to
5 out of top 25 global operators which helped them in enhancing their Connected Device
Experience and increasing the revenue. Our service portfolio includes Solutions for Managing
M2M challenges, Developing Self-care solutions platforms, User Experience Management,
Remote Diagnostics Management, Network Management, Expense Management, Application
Development, Content Development and Retail Solutions. Our 5000+ solution consultants have
serviced 1.3+ billion transactions in the last 3 years on our Device Management Platforms.
At Kochar Tech, I have led the complete gamut of HR namely; formulation of HR policies, systems
and strategies & implementing with the help of a young team of professionals.
Defined KRAs, managed appraisal system across the levels and establishing framework for
substantiating Performance Appraisal system linked to Reward and Recognition Management.
Managed the HR Operations, Payroll and Compliance, Recruitment and Employee relations
Created employee welfare agenda execution through family meets/ Fun days/ improved Work-Life
balance. Designed and applied short & long term compensation systems to reward productivity,
growth, performance. Created the development and training plans were implemented in order to

3. P r o s e n j i t Mu k h e r j e e
78, LOTUS PA RK, K OL KA TA 700047
(91) 972 775 2226 / 983 066 2206
prosenjitmukherjee8@gmail.com
sustain the organization's growth. Planned and conduct new employee orientation to foster
positive attitude towards organizational objective. Developed progressive discipline, conflict
resolution and overall employment policy programs, created Full and final settlement process of
resigned/ discharged employees and proper conduct of exit interviews
Managed general HR practices such as recruitment, staffing, performance management system,
staff orientation, development and training, compensation and benefits administration, led
Initiatives that align Talent Management objectives with corporate goals and provide positive
operational outcomes
Aegis Limited, July 2006 to August 2013
Assistant Manager and Site Head, Talent Acquisition Group.
Aegis is a leading global business services provider of customer experience management. Aegis
offer a comprehensive suite of solutions to help you better optimize your customer experience,
from strategy development through execution. For 30 years, Aegis has been the go-to experience
creators for global giants across outsourcing and technology. Present in 37 locations across 9
countries and with over 37,000 employees, Aegis manages almost half a billion customer
interactions every year for over 150 clients across diverse sectors. Aegis believes that makes us
your ideal transformation partner.
Accolades:
 Aegis positioned as a Leader in the IAOP’s Global Outsourcing 100 List 2014
 Aegis positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry
Analyst Firm Gartner
 Aegis received Frost & Sullivan’s Product Differentiation Award for Unique Social Media
Engagement Solution
 Aegis Named a Top 10 Outsourcing Service Provider by ISG
 Aegis Positioned as a Major Player in the IDC Marketscape: Worldwide Business Analytics
BPO Services
At Aegis, I have started working as a Customer Care Representative and later on promoted to
trainer, a subject matter expert in acquisition and merger segment of Aegis Aspire (a revenue
generated model) and then later got promoted as Lead – Talent Acquisition.
At Aegis, I have done end to end recruitment, people management, leadership skills and training,
strategic initiatives, attrition management and employee engagement activities are few adjectives
that justify my views and opinions. Objective is to create an environment where people are self-sufficient
to enable the team goals into self-goal.
Created highly competent strategy in Volume Hiring and Niche skills, extensive sourcing platform
on Hiring profiles for across levels in IT and non BPO sectors. I was involved in multiple startup
businesses/ centers contributing to the growth of the organization. Managing ER activities which
include RYG, creating best practices across sites, SOP’s and projects for site improvement.
Projects:
PROJECT “SUNSHINE” – June 2011 to August 2012
 Have implemented project Sunshine and take a lead role where
 To design Map “As Is” Recruitment Steps, with High & Low Level Map

4. P r o s e n j i t Mu k h e r j e e
78, LOTUS PA RK, K OL KA TA 700047
(91) 972 775 2226 / 983 066 2206
prosenjitmukherjee8@gmail.com
 To Develop Brainstorm amongst Leadership, to Identify Process Gap & Prioritize
Solutions, to meet the hiring need
 To Deliver - Action Items executed at all Touch Points of Interview to Offer Stages, along
with periodic review plan
 To Deploy - Responsibility Matrix & Check Points deployed for future Execution. Result
Tracked for POA
Business Case:
Irrespective of expending INR 386/- as Cost per Hire, along with presence of 55 consultancies &
declared referral plans , Kolkata Centre was facing challenge to meet the New Ramp up needs &
daily footfall requirements, for June-July. Centre Leadership Team, has highlighted this as an
Area of Opportunity & as a quick action area to support new high end process ramp up
Key Activities Completed:
 Revisited & audited all MIS formats & integrated standardized automations
 Standardized Inbound & Outbound Scripts for Interview Calling
 Removed NVA Touch Points & Time from “Interview to Offer” Duration
 Reviewed & Reworked on “Induction Video & Methodology”
 Branding done at Prime locations of the City
 “Call Search” / “Hot line” enabled for all “Recruitment Helpline”
 Tie-up approach developed with “English Training Institutes” & “Computer Training
Institutes”
 Reduced & Close loop “Offer to Join” Leakages
 Revisited “Consultancy Wise Delivery” & added a list of new consultancies for better
footfall of English / Niche hiring need
 Bulk Offer Price integrated for “Recruiters” & “Consultancies”
 Revisited all Branding & Communication Tools for Employee Referrals & Pamphlets
PROJECT “D – Connect – OCTOBER 2012 to AUGUST 2013
 Implementation of message services into a different paradigm where every employees will
get a courtesy SMS from their date of interviews till the date of their exit from the system.
 It develops a strong bond and gives a WOW/delightful feeling to employees
 The said project has been implemented PAN India as a best practice initiative.
Career Highlights at Aegis Limited:
Sep 2012- Jan 2013:
Worked as a backup HR head at Aegis Limited, Ahmedabad with the following responsibilities as
the post holder. Worked for various required professionals' recruitment and have done the proper
schedule for adequate Human Resource assessment tool by using Agent level assessment
program. Have made the human resource department more up to date by applying some
advanced methods for cost effective recruitment like low cost budgeting, free-lance sourcing
channels, maximum usage of low cost resources like SMS, mass mails, referral programs and
special initiatives.
 Provided necessary recruitment strategies for marketing and sales support control.
 Formulated and executed several college recruitment curriculums.

5. P r o s e n j i t Mu k h e r j e e
78, LOTUS PA RK, K OL KA TA 700047
(91) 972 775 2226 / 983 066 2206
prosenjitmukherjee8@gmail.com
 Provided essential establishment and maintenance with selective employment
organizations.
 Formulated and implemented various off site recruitment tours to major cities and career
centers with ample numbers of universities.
 Provided vital assistance in the staff’s communication enhancement curriculums.
 Manages and formed a team which is doing 800-1000 hiring per month in CSA level
 Worked as a COPC/BAB auditor for the organization
 Maintained a compliance percentage 95% from last 12 months on an average.
 Has created different learning and developmental programs.
 Customized the hiring process for different requirements in Aegis.
 Met all hiring targets since November with the exceptions for the month of May, June and
July, hence adding to the revenue by approximate 15%. In August I have single handedly
crossed the monthly target.
 Targeted and achieved 800 per month on an average, Achieved-97% MTD figures.
 Worked closely with transition team to get the revenue generated almost 110% capacity
for monthly hiring forecast.
 Worked closely with Global Command center and centralized work force management to
increase the cost effectiveness and hiring capacity.
EDUCATION
 Bachelor of Commerce (B.Com.): Annamalai University (A distance learning education
University)
 Diploma Course in Youth Computer Centre: DFAS (Diploma in Financial Accts) for 6
months.
 Higher Secondary, 1999, Bidhan Chandra Institute (Durgapur), West Bengal Board of
Higher Secondary Education.
 Madhyamik (Secondary Examination): 1997, B-Zone Boys High School, West Bengal
Board of Secondary Education
PROFESSIONAL ASSOCIATIONS
LinkedIn Groups like –
 RPO (Recruitment Process Outsourcing) Recruiters, & Providers Job Openings (Staffing
and Recruiting)
 Campus recruitment Automation Platforms
 Business Development (US and UK chapter)
PERSONAL DETAILS
Date of Birth: 27th October 1980.
Marital Status: Married
(Prosenjit Mukherjee)