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BizcampBe 2011 – Market Research & Case Study




Pieter Dubois (duboisp@myonline.be)
Why do market research?
  Why not just, you know … build stuff?
    Survivor bias – “It worked for Twitter, no?”
    Building solutions looking for a problem

  Is there a market … and if so, what is it?

  Who are your customers … really?

  What competitors are you up against?

  Will your company make money in this market?

  Market research answers these questions
Primary Vs. Secondary Market Research
  Primary:
     Direct feedback from end-users
     How: Interviews, A/B testing, Surveys, Adwords

  You generate data. Hard work but rewarding. Get out!

  Secondary:
    Analyst reports
       Expensive
       Almost but not quite what you need
    Scour the Internet
       Gold digging through trash
       Google is your friend. Try also Brekiri.com
Market Sizing
  Top Down:
    Starting from population numbers, industry size,
    geographies … casting a wide net
    Narrowing down to market size by assumptions
                               Value            Source
 Population                    305 million      US Census
                                                Dept. of
 Working Population       X    50.5%
                                                Labor
 Changing Jobs Annually    X   15%              Assumed
 Using Online Job Postings X   50%              Assumed
 Willing to Pay $50 for
                           X   20%              Assumed
 Posting
                                                Brekiri.com
 Market Size in Revenue   =    $115.5 million
Market Sizing
  Bottom up:
    Starting from individual company numbers,
    country data, visitors, links clicked, segments …

    Aggregating up to market size using 80/20 rule

    Gives a view on unit economics like revenue/user
    Gives insight on who your customer base is

    Example Mint.com (http://vimeo.com/6959602)
    20m-65m users x $30/user CPM/yr = $0.6-$1.8B

  Focus on your segment of the industry you are in
Addressable Market
  This is the market that is available for capture by you

  Example:
    You make canned dog food … in Belgium
    WW food market is $100 billion
    Belgium has 2% of the WW market
    Only 10% dog owners buy dog food
    50% of sold dog food is canned
    Addressable market is $100m, or 1 ‰ of market
Other considerations
  Triangulating
     Reconciling top down/bottom up market sizes
     If similar – OK, otherwise redo.

  Industry growth rates
     Growing: lot of competition & innovation.
     Stable: Consolidated. How to create space for you?
     Dying: Cash flow generation is important.

  Never say the market doesn’t exist
    You’re probably not that original
    Expensive to educate your customers
    Competition shows there is a market
Case Study – The Digital Content market
Scavenging for Data
  Press articles often contain conclusion of studies
Looking at drivers for Digital Content
     Broadband, PC and mobile drive growth


%
90
                Netherlands
80              Denmark

70              Canada

                Australia
60
                United States
50
                Japan

40              United Kingdom

                Germany
30
                Finland
20
                New Zealand      Mintel Oxygen, comScore, Internet World Stats,
10              France

 0                               Point Topic, Plunkett Research, Ebay, PayPal,
                                 eMarketer, Mastercard, Eurostat, Price
                                 Waterhouse Coopers, the OECD, Research and
                                 Markets, IFPI, IDC, Strategy Analytics,
                                 WikiPedia, Lazard Capital Markets, World
                                 Association of Newspapers, eMarketer, Outsell
                                 Inc., Piper Jeffrey, InStat, Business Insight,
                                 GroupM, Universal McCann, JP Morgan,
                                 Datamonitor, Euromonitor, Duncan William and
                                 Javelin Strategy & Research
Compare with parent Market
      E-Commerce vs. Digital Goods                                                   Online News 6 -> 8.3
                                        2011                                         E-Books 0.35 -> 9
                            2011 WW e-commerce Market
                                        $870B                                        Virtual goods 2.2 -> 6
2008 WW e-commerce market          ($870 billion)
       2008                                                                          Online Video Games 11 -> 24
       ($530 billion)
       $530B                        Asia                                             Online Video 1.2->8.5
                                    20%
                                                        USA                          Online Music 4.2 -> 13.75
                    E-Commerce                          34%
           Asia
           16%
                  USA                                                                           2013
                  45%
                                                         goods            Digital World-wide digital goods market 2013
                                       World-wide digital2008 market 2008 goods                 $70B
                                                   ($25 billion) Virtual goods, 2.2           ($70 billion)
      Europe                                             $25B
       39%                        Europe   e-book sales US,
                                   46%          0.35                                                  Online news, 8.5   e-book sales US,
                                                                                                                                9



                                                                                                                                    Virtual goods, 6

Digital goods is only                                Online news, 6
                                                                                          Online Music,
                                                                                              13.75

5% - 8% of e-commerce                             Online Music, 4.2
                                                                      Online Video
                                                                       Games, 11


   All data comes from                                                                         Online Film &
                                                                                                Video, 8.5
                                                                                                                                   Online Video
                                                                                                                                    Games, 24


   different sources                             Online Film &
                                                  Video, 1.2
“Dude, don’t boil the Ocean. Choose a target market”
  Adeo Ressi – Founder Institute




 Online Newspapers
 ….
 starting in Belgium
 …
 Then in Western
 Europe
Newspaper Industry
       Online vs. Offline
60%                            52%
50%
40%                32%                     34%
                                                                             $6B
30%                      19%

                                                                   40%
20%                                  12%          Google & Yahoo
           6%
10%


                                                   60%
 0%

                                                                     Via Search
  25%                                            Online Ad Revenue
      Offline Ad
      Revenue
        Only


  10%
Online Ad Revenue

      50-80% of revenues are from advertisements
Belgian Newspaper Industry
  Concentrated Market
                             No individual Digital
                             Content figures available




                             Top-down doesn’t bring
                             us further …
Online Usage Patterns
       Bottom Up Analysis – Finally
Kranten                        Visitors      Page Requests Visitors               Page Requests Visitors        Page Requests
                               Daily                        Monthly (extrapolated)               Yearly (extrapolated)
De_Morgen                             93,910        518,670             2,817,300     15,560,100     34,277,150 189,314,550
De_Tijd_Website                      123,636        873,091             3,709,080     26,192,730     45,127,140 318,678,215
DH.be_Website                        132,149      1,193,217             3,964,470     35,796,510     48,234,385 435,524,205
Gazet_van_Antwerpen_Website          114,088        648,939             3,422,640     19,468,170     41,642,120 236,862,735
GRENZECHO.net                          4,380         37,490               131,400      1,124,700      1,598,700     13,683,850
Het_Belang_van_Limburg_Website        99,776        638,619             2,993,280     19,158,570     36,418,240 233,095,935
HLN.be—7sur7.be_Website              577,989      5,415,047            17,339,670 162,451,410 210,965,985 1,976,492,155
L’Echo_Website                        35,671        258,623             1,070,130      7,758,690     13,019,915     94,397,395
La_Libre.be_Website                   68,941        382,782             2,068,230     11,483,460     25,163,465 139,715,430
LeSoir.be_Website                    153,612      1,046,322             4,608,360     31,389,660     56,068,380 381,907,530
L’avenir_Website                      74,832        477,193             2,244,960     14,315,790     27,313,680 174,175,445
Nieuwsblad_Website                   359,958      2,150,925            10,798,740     64,527,750 131,384,670 785,087,625
Standaard_Website                    260,266      1,552,923             7,807,980     46,587,690     94,997,090 566,816,895
Standard_Sudpresse                    15,021         78,486               450,630      2,354,580      5,482,665     28,647,390
Sudpresse_Website                     28,811        174,831               864,330      5,244,930     10,516,015     63,813,315
Totaal                             2,143,040     15,447,158            64,291,200 463,414,740 782,209,600 5,638,212,670
Average                               37,948        371,487             4,286,080     30,894,316     52,147,307 375,880,845

    www.cim.be
Calculation of Belgium and Western-Europe
 Belgian addressable market is 60-80 million Euro
    Average rule: # page requests * 0,15 Euro * 10% readers
    80-20 rule: 10% readers * 1 Euro day pass

 West-European market online news: 2.3 billion Euro
    Through proxy of Belgian offline market
    Belgium online market is 6.5% offline of 900m Euro
 Land        Oplage        Oplage opbrengst   Reclame opbrengst   Totale opbrengst
 Frankrijk   8.8 miljoen   2,640 miljard      1,785 miljard       4,4 miljard
 Nederland   4.4 miljoen   1,320 miljard      1,771 miljard       3,1 miljard
 Engeland    19 miljoen    5,7 miljard        5 miljard           10,7 miljard
 Duitsland   24 miljoen    7,2 miljard        8,45 miljard        15,65 miljard


    6.5% of 33.5 billion Euro + 60m Euro = 2.3 billion Euro
What is our fair market share?
 Assume 10% readers prepared to pay
   Recall 19% WTP & 27% make 82% of page requests.
 Assume 25% of pages payable
 Assume only those 27% loyal readers pay.
 Assume 0.1 Euro is the price per page
 Assume 10% profit margin
 Assume 10% market share (15 newspapers)

 82% of 375million average page requests/year x
 25% paying x 0.1 Euro per page x 10% profit margin x
 10 % market share = 1.15 million Euro in Belgium

 In Europe = 2.3b Euro x 10% x 10% x 25%= 5.75m Euro
Conclusion
 You won’t find your numbers pre-canned

 Assumptions make conclusions uncertain

 But will give you ball park figures that you can act on
Bizcampbe 2011 market research presentation

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Bizcampbe 2011 market research presentation

  • 1. BizcampBe 2011 – Market Research & Case Study Pieter Dubois (duboisp@myonline.be)
  • 2. Why do market research? Why not just, you know … build stuff? Survivor bias – “It worked for Twitter, no?” Building solutions looking for a problem Is there a market … and if so, what is it? Who are your customers … really? What competitors are you up against? Will your company make money in this market? Market research answers these questions
  • 3. Primary Vs. Secondary Market Research Primary: Direct feedback from end-users How: Interviews, A/B testing, Surveys, Adwords You generate data. Hard work but rewarding. Get out! Secondary: Analyst reports Expensive Almost but not quite what you need Scour the Internet Gold digging through trash Google is your friend. Try also Brekiri.com
  • 4. Market Sizing Top Down: Starting from population numbers, industry size, geographies … casting a wide net Narrowing down to market size by assumptions Value Source Population 305 million US Census Dept. of Working Population X 50.5% Labor Changing Jobs Annually X 15% Assumed Using Online Job Postings X 50% Assumed Willing to Pay $50 for X 20% Assumed Posting Brekiri.com Market Size in Revenue = $115.5 million
  • 5. Market Sizing Bottom up: Starting from individual company numbers, country data, visitors, links clicked, segments … Aggregating up to market size using 80/20 rule Gives a view on unit economics like revenue/user Gives insight on who your customer base is Example Mint.com (http://vimeo.com/6959602) 20m-65m users x $30/user CPM/yr = $0.6-$1.8B Focus on your segment of the industry you are in
  • 6. Addressable Market This is the market that is available for capture by you Example: You make canned dog food … in Belgium WW food market is $100 billion Belgium has 2% of the WW market Only 10% dog owners buy dog food 50% of sold dog food is canned Addressable market is $100m, or 1 ‰ of market
  • 7. Other considerations Triangulating Reconciling top down/bottom up market sizes If similar – OK, otherwise redo. Industry growth rates Growing: lot of competition & innovation. Stable: Consolidated. How to create space for you? Dying: Cash flow generation is important. Never say the market doesn’t exist You’re probably not that original Expensive to educate your customers Competition shows there is a market
  • 8. Case Study – The Digital Content market
  • 9. Scavenging for Data Press articles often contain conclusion of studies
  • 10. Looking at drivers for Digital Content Broadband, PC and mobile drive growth % 90 Netherlands 80 Denmark 70 Canada Australia 60 United States 50 Japan 40 United Kingdom Germany 30 Finland 20 New Zealand Mintel Oxygen, comScore, Internet World Stats, 10 France 0 Point Topic, Plunkett Research, Ebay, PayPal, eMarketer, Mastercard, Eurostat, Price Waterhouse Coopers, the OECD, Research and Markets, IFPI, IDC, Strategy Analytics, WikiPedia, Lazard Capital Markets, World Association of Newspapers, eMarketer, Outsell Inc., Piper Jeffrey, InStat, Business Insight, GroupM, Universal McCann, JP Morgan, Datamonitor, Euromonitor, Duncan William and Javelin Strategy & Research
  • 11. Compare with parent Market E-Commerce vs. Digital Goods Online News 6 -> 8.3 2011 E-Books 0.35 -> 9 2011 WW e-commerce Market $870B Virtual goods 2.2 -> 6 2008 WW e-commerce market ($870 billion) 2008 Online Video Games 11 -> 24 ($530 billion) $530B Asia Online Video 1.2->8.5 20% USA Online Music 4.2 -> 13.75 E-Commerce 34% Asia 16% USA 2013 45% goods Digital World-wide digital goods market 2013 World-wide digital2008 market 2008 goods $70B ($25 billion) Virtual goods, 2.2 ($70 billion) Europe $25B 39% Europe e-book sales US, 46% 0.35 Online news, 8.5 e-book sales US, 9 Virtual goods, 6 Digital goods is only Online news, 6 Online Music, 13.75 5% - 8% of e-commerce Online Music, 4.2 Online Video Games, 11 All data comes from Online Film & Video, 8.5 Online Video Games, 24 different sources Online Film & Video, 1.2
  • 12. “Dude, don’t boil the Ocean. Choose a target market” Adeo Ressi – Founder Institute Online Newspapers …. starting in Belgium … Then in Western Europe
  • 13. Newspaper Industry Online vs. Offline 60% 52% 50% 40% 32% 34% $6B 30% 19% 40% 20% 12% Google & Yahoo 6% 10% 60% 0% Via Search 25% Online Ad Revenue Offline Ad Revenue Only 10% Online Ad Revenue 50-80% of revenues are from advertisements
  • 14. Belgian Newspaper Industry Concentrated Market No individual Digital Content figures available Top-down doesn’t bring us further …
  • 15. Online Usage Patterns Bottom Up Analysis – Finally Kranten Visitors Page Requests Visitors Page Requests Visitors Page Requests Daily Monthly (extrapolated) Yearly (extrapolated) De_Morgen 93,910 518,670 2,817,300 15,560,100 34,277,150 189,314,550 De_Tijd_Website 123,636 873,091 3,709,080 26,192,730 45,127,140 318,678,215 DH.be_Website 132,149 1,193,217 3,964,470 35,796,510 48,234,385 435,524,205 Gazet_van_Antwerpen_Website 114,088 648,939 3,422,640 19,468,170 41,642,120 236,862,735 GRENZECHO.net 4,380 37,490 131,400 1,124,700 1,598,700 13,683,850 Het_Belang_van_Limburg_Website 99,776 638,619 2,993,280 19,158,570 36,418,240 233,095,935 HLN.be—7sur7.be_Website 577,989 5,415,047 17,339,670 162,451,410 210,965,985 1,976,492,155 L’Echo_Website 35,671 258,623 1,070,130 7,758,690 13,019,915 94,397,395 La_Libre.be_Website 68,941 382,782 2,068,230 11,483,460 25,163,465 139,715,430 LeSoir.be_Website 153,612 1,046,322 4,608,360 31,389,660 56,068,380 381,907,530 L’avenir_Website 74,832 477,193 2,244,960 14,315,790 27,313,680 174,175,445 Nieuwsblad_Website 359,958 2,150,925 10,798,740 64,527,750 131,384,670 785,087,625 Standaard_Website 260,266 1,552,923 7,807,980 46,587,690 94,997,090 566,816,895 Standard_Sudpresse 15,021 78,486 450,630 2,354,580 5,482,665 28,647,390 Sudpresse_Website 28,811 174,831 864,330 5,244,930 10,516,015 63,813,315 Totaal 2,143,040 15,447,158 64,291,200 463,414,740 782,209,600 5,638,212,670 Average 37,948 371,487 4,286,080 30,894,316 52,147,307 375,880,845 www.cim.be
  • 16. Calculation of Belgium and Western-Europe Belgian addressable market is 60-80 million Euro Average rule: # page requests * 0,15 Euro * 10% readers 80-20 rule: 10% readers * 1 Euro day pass West-European market online news: 2.3 billion Euro Through proxy of Belgian offline market Belgium online market is 6.5% offline of 900m Euro Land Oplage Oplage opbrengst Reclame opbrengst Totale opbrengst Frankrijk 8.8 miljoen 2,640 miljard 1,785 miljard 4,4 miljard Nederland 4.4 miljoen 1,320 miljard 1,771 miljard 3,1 miljard Engeland 19 miljoen 5,7 miljard 5 miljard 10,7 miljard Duitsland 24 miljoen 7,2 miljard 8,45 miljard 15,65 miljard 6.5% of 33.5 billion Euro + 60m Euro = 2.3 billion Euro
  • 17. What is our fair market share? Assume 10% readers prepared to pay Recall 19% WTP & 27% make 82% of page requests. Assume 25% of pages payable Assume only those 27% loyal readers pay. Assume 0.1 Euro is the price per page Assume 10% profit margin Assume 10% market share (15 newspapers) 82% of 375million average page requests/year x 25% paying x 0.1 Euro per page x 10% profit margin x 10 % market share = 1.15 million Euro in Belgium In Europe = 2.3b Euro x 10% x 10% x 25%= 5.75m Euro
  • 18. Conclusion You won’t find your numbers pre-canned Assumptions make conclusions uncertain But will give you ball park figures that you can act on