3. Criterion of star performer selection
(Delivery Team)
S. No. Entity Description Weightage
1 Self Punctuality 10
2 Self Proper dressing sense 5
3 Customer Timely delivery 10
4 Customer Customer delight 20
5 Customer Timely payment collection and follow-up 10
6 Customer New business orders 15
7 Self Timely, proper report submission 5
8 Organization Adherence to company values 15
9 Team Proper Team Leadership ( For TL / Managers) 10
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Entity Weightage
Self 20
Customer 55
Organization 15
Team 10
Total 100
4. Going ahead
• To identify the parameters for office staff and
managers too.
• Award/Reward system to be identified
• For first month data to be collected and
analyzed
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