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Presented by Martin Morgan of Openet at Next Generation BSS 2014
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The Impact of 4G on BSS
1.
The Impact of
4G on BSS Martin Morgan, VP Marketing, Openet Next Gen BSS Conference, London 8th October 2014
2.
Agenda • 4G
– New services, new business models – more opportunities • Impact on BSS w w w . o p e n e t . c o m 2 • Transformation • Virtualization • Working with 3rd parties • What about legacy systems? © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only • Summing up
3.
288 live LTE
networks in 104 countries + 550 operators investing in 161 countries (GSA, May 2014) 64% of the world population to be covered by LTE in 2020 (GSMA) w w w . o p e n e t . c o m 3 LTE Drives New Revenue Opportunities • LTE: High speed and capacity driving data usage and innovation • LTE users ~1.5GB of data per month = almost twice non-LTE users (GSMA, Nov 2013) • LTE subscribers often exceed data limits • Innovative offers and business models • LTE users ARPU higher than non-LTE users (GSMA, Nov 2013) • Developing markets: 7-20 times • Developed markets: 10%-40% Source: Modibia / Informa “Understanding today’s smartphone user”, 2014 © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
4.
w w w
. o p e n e t . c o m 4 New threats and opportunities require flexible real-time solutions • Avoid relegation to dumb pipe by OTT Services • Recover heavy network investment • Monetize premium service offerings • Capture revenue opportunity from new rapidly growing mobile applications (e.g. payments, advertising, in-app purchases) • Manage massive and unstructured data sources – social media mashed up with EDR’s © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only BSS needs to enable: • Rapid response to competitive threats from Google, Apple, Facebook, other OTT players • Extract appropriate economics from heavy network users (such as Netflix, YouTube) • New revenue sources to broaden base of customers and services • Automated network functions (NFV / SDN) to reduce costs and make new service roll-outs fast and cheap 11 Service Providers Face an Increasingly Complex Environment
5.
w w w
. o p e n e t . c o m 5 What Are Operators Saying………. © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
6.
The Foundation for
LTE Service Innovation: Evolving Legacy Business Support Systems (BSS)… 2. If yes, in your experience what is the main reason for legacy BSS delaying product launches? w w w . o p e n e t . c o m 6 1. In your opinion, do you think that existing BSS limitations can delay new product innovation and launches? © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only 89% 11% Yes No 23.8% 7.9% 30.2% 38.1% 0.0% Systems are heavily reliant on vendors to set up new offers New rate plans can be too complex System integration work is too complex No one single system to centrally develop, launch and manage offers N/A (Answered "No" to question one) “Charging & billing for the digital economy”, Survey of 80+ operators, Openet, 2013 1 & 2: Survey of 70+ operators, Openet, 2014
7.
w w w
. o p e n e t . c o m 7 …Towards Real-time, Agile BSS © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only Charging & billing for the digital economy”, Survey of 80+ operators, Openet, 2013 Telecoms.com Intelligence, “Operators’ BSS Strategies”, global survey of 100+ operators
8.
Operators Use Case
– Real-Time Convergent Charging and Policy (TMF Survey June 2014) TMF – Current and Forecast Use of Real-Time Convergent Charging and Policy Management Survey of 67 operators June 2014. 33% working on OTT Collaboration now. Will rise to 68% in 2 years w w w . o p e n e t . c o m 8 © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
9.
Plans to Deploy
Policy Use Cases Question: Which of the following use cases will your company deploy in its network?
10.
w w w
. o p e n e t . c o m 10 © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only LTE is Driving…. • More services • In less time Shared data Application Sponsored service passes data High speed roaming passes Real-time context aware upsell Upselling Add-Ons VoLTE Real-time dashboards & notifications Wi-Fi offload & packaging Speed-based offers
11.
w w w
. o p e n e t . c o m 11 What’s the Impact on BSS? © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
12.
w w w
. o p e n e t . c o m 12 Legacy BSS May Struggle…….. • Fragmented data • Expensive to maintain • Difficult to configure (Adjunct) © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only Near infinite variety of devices • Difficult to change • Proprietary • Built for “utility” style businesses Billing System IN System Service Catalog Policy PCRF Billing System World of content and services Multiple access networks
13.
Open and Virtualized
BSS – Enabling Transformation w w w . o p e n e t . c o m 13 © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only World of content and services Multiple access networks Near infinite variety of devices Powerful benefits • Service differentiation • Monetization • Network optimization • Business intelligence • Business model evolution Industry leading technology • Comprehensive functional library • Modular architecture • Flexible configuration • Virtualized deployment support BSS Transformation
14.
Business Drivers for
BSS Virtualization • Operators will be “using virtualization to drive innovative service creation, especially the creation of services and apps that require time to market intervals of only days, even hours.” • “Many operators view NFV as a key ingredient in their OSS/BSS transformation objectives, offering an escape from the legacy 12-24 month service creation cycles that handicap their long-term competitiveness” w w w . o p e n e t . c o m 14 Source: 2014 OSS/BSS Investment Trends: Top Operator Drivers and Priorities, Current Analysis © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
15.
w w w
. o p e n e t . c o m 15 BSS Transformation and Virtualization © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
16.
BSS: Learn Fast
and Minimize Risks • Test new services with minimum risk/disruption (73.4% operators) • In-service upgrades and modifications: faster, minimum disruption • Adoption of open standards with BSS software and NFV • Removes vendor lock-in and reduce needs for vendor specific skills • Simplifies integration of new components to the existing network w w w . o p e n e t . c o m 16 • Easy to roll out or roll back services • Resources can easily be re-allocated • Easy to go from small scale trial to full scale production © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
17.
Virtualized BSS can
Provide the Open Platform to Drive Partner Business Models • Open up BSS to 3rd parties (via APIs) => Multi-sided business models • Partners can directly build, launch, maintain own offers • E.g. MVNOs, OTTs, content partners, enterprise customers, IoT providers w w w . o p e n e t . c o m 17 © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
18.
Opening Up Offer
Catalog to Third Parties w w w . o p e n e t . c o m 18 • Partners have secure access to operator’s BSS to configure their offers, pricing, QoS and promotions • Automated process and reduces strain on operator’s IT team • Partners can also use operator supplied customer intelligence to refine offers © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
19.
w w w
. o p e n e t . c o m 19 Protect Legacy BSS Investment • Mobile operators want to protect legacy BSS investments made over many years • Operators want to squeeze the last drop of ROI out of legacy BSS investments • This approach can be to the detriment of project timelines and stymie real innovation © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
20.
Virtualized & Non-Virtualized
BSS side by side? • Reduce time to market as services down to a matter of weeks • Introduce new services such as RCS without legacy systems acting as a bottleneck • Protect Legacy BSS investment while having the flexibility to scale up as required. • Where appropriate adjunct systems can interface to existing BSS w w w . o p e n e t . c o m 20 • Why would an operator do this? © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
21.
w w w
. o p e n e t . c o m 21 Example of Adjunct Systems - VoLTE • VoLTE requires co-ordination across policy & charging control elements to define application level QoS with flexible charging to zero rate VoLTE control traffic, support legacy voice tariffs and new flexible bundled propositions • Heavy Reading 2014 operator survey – over 30% of policy systems may need upgrading to handle VoLTE and some may need to be replaced © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
22.
w w w
. o p e n e t . c o m 22 Policy VoLTE: Option to run as Adjunct © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only
23.
Summing Up •
4G is driving more services that need to be delivered in less time • Many legacy systems are not up to job • BSS transformation is happening – driven by move to IP, faster networks, w w w . o p e n e t . c o m 23 © Copyright 2013 Openet – Company Confidential For Use Under Non-Disclosure Only more services • Open systems and virtualization can speed up transformation process • Virtualization enables adjunct approach to be accelerated while protecting legacy investment Download the Slides: openet.com/pricingmobiledata
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