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  1. 1. Open City Portal Delta Nigeria, November 2008 Step 7 Creation of Basic Contents
  2. 2. Contents 1. Open City Portal Structure 2. Open City Portal Subcategories
  3. 3. Contents 1. Open City Portal Structure 2. Open City Portal Subcategories
  4. 4. 1. OCP Structure The Open City Portal is a multifunctional tool, from which many types of information and communication tools are accessed. For each service category , such as Primary Schools or Health Care for the Elderly, there is up to 13 &quot;Forums&quot; which provides different types of information or functions regarding to the service category. <ul><li>Basic facts </li></ul><ul><li>Events </li></ul><ul><li>E-community Forum </li></ul><ul><li>Organization / Contacts </li></ul><ul><li>Goals / Activities </li></ul><ul><li>Resource Persons </li></ul><ul><li>Case Studies </li></ul><ul><li>Downloads </li></ul><ul><li>Best Websites </li></ul><ul><li>Policy Diagnosis </li></ul><ul><li>Business Partners </li></ul><ul><li>Online Application </li></ul><ul><li>Funding </li></ul>Subcategories or forums in each service category <ul><li>Each forum allows the user to: </li></ul><ul><li>Include contents and update them later (with more content or visual resources such as photographs) </li></ul><ul><li>Send comments about the content provided by other users </li></ul><ul><li>See comments from other users </li></ul>Discussion space
  5. 5. All Forums in one category can be viewed at a glance in the &quot;Category Homepage”.
  6. 6. Contents 1. Open City Portal Structure 2. Open City Portal Subcategories
  7. 7. 2. OCP Subcategories <ul><li>FAQ Forum provides a basic information on city services : </li></ul><ul><li>What kind of services the city government is providing? </li></ul><ul><li>Who is eligible for such services? </li></ul><ul><li>How to access to such services? </li></ul><ul><li>What are the policies and procedures relating to the services? </li></ul><ul><li>The basic services for citizens are provided not only by the city government levels , but also in combination with central and regional government levels . </li></ul><ul><li>FAQ aims to provide an integrated information on the same category of services by different levels of the government. </li></ul>Basic Facts forum Events forum Events forum will provide events information related to the service categories, either from the city council or from citizens . Therefore, citizens will be informed about what is taking place in their communities and activities will benefit from a higher participation.
  8. 8. 2. OCP Subcategories E-Community Forum is a space for interactive discussion among citizens. Citizens can ask questions , make a complaint on the services, and state their opinions on policy issues. The Open City Portal will forward such citizen's queries and opinions to the city council officials in charge of the matter so that citizens can have a response within certain days. E-community forum Organization / Contacts forum Open City Portal provides the summary and contact information of organizations providing municipal services . For example, in &quot;Primary Education&quot; category, all elementary schools and related government service offices are listed. Each organization provides the information related to its services and contact information: contact person(s), and telephones FAX and email addresses, map and direction for the location, office hours, and if applicable admission criteria, etc.
  9. 9. 2. OCP Subcategories Goals / Activities forum provides information about the ongoing activities, programs, etc related to the service categories, either from the city council or from citizens. Characteristics such as the venue, organizing institution, responsible person, timetable, etc are showed on the portal to keep citizens informed. Goals / Ativities forum Policy diagnosis forum Policy Diagnosis Forum is the opinion polls concerning the city policies asking for general public. Citizens can express here their opinion and suggest new ideas to the Government administrations. This space can also be used to sound out the general opinion about a new issue the Government wants to face.
  10. 10. 2. OCP Subcategories Funding forum puts in contact both people with ideas and projects and investors with money. The type of investor can be: angel investor, venture capitalist or commercial banker. Funding forum Online application forum Online Application Forum is a space where entrepreneurs can detail and show their ideas and projects to look for partners and investors. Business Partners forum Business Partners Forum provides a space where entrepreneurs ideas and projects are shown to people interested in taking part on them as business partners. In this way a dialogue between the entrepreneurs and the business partners is established. The type of contributor might be: central or municipal government official, civil society, NGO, academic institution, employee of private company, entrepreneur, professional practitioner, creative business or others.
  11. 11. 2. OCP Subcategories Case Studies forum <ul><li>In each category, the city government can present case studies of their programmes and policies, describing how citizens benefit from the services . </li></ul><ul><li>Case studies describe the programme according to the following format: </li></ul><ul><li>what kind of problem does this initiative addresses? </li></ul><ul><li>what is the new approach ? </li></ul><ul><li>what are the implementation challenges ? </li></ul><ul><li>what are the cost and benefits ? </li></ul><ul><li>what are the lessons learned ? </li></ul><ul><li>These case studies can be shared among many participating cities , and they can learn from the best practices of other cities and lessons learned . </li></ul>Resource Persons forum Resource Person Forum offers the personal contact information of experts and consultants who will provide a specialist's advice to the citizens on the voluntary basis.
  12. 12. 2. OCP Subcategories Downloads forum Best Websites forum Best Sites forum provides the links to useful web-based resources. These links are supposed to be related to the municipality but they can be links to other sites as well. Statistics Forum does not appear in the OCP structure but it is mentioned in the Basic Fact explaining the different forums. “ Statistics Forum provides useful statistics and indicators which city monitors regularly to measure performance of the municipal programmes.” DownLoads forum provides a download site for important government documents and all governmental forms. In this way, there is no need for the citizens to go physically to the Government site to pick the form up. Is it possible to submit the forms once fulfilled?