7 steps to a great breakfast experience

1. Breakfast
Service
Sequence

2. Introduction of the Speaker

3. At the end of the discussion :
 1. identify the key steps in serving
breakfast.
 2. know what the things needs to be
done.
 3. learn the advantages of having a loyal
customer.
We will be able to:

4. Goal:
To build guest
LOYALTY

5. Steps for EXCELLENT
breakfast service.
7 steps

6. Step 1

7. GREET
THE GUEST

8. Step 2

9. SEATTHE GUEST

10. STEP 3

11. OFFER
TEA OR COFFEE

12. If the coffee or tea was not
served…

13. STEP 4

14. DISH OUT
SOILED PLATES

15. STEP 5

16. REFILL
TEA OR COFFEE

17. STEP 6

18. PRESENT
THE BILL

19. STEP 7

20. BID
FAREWELL

21. DO NOT
forget the basics
 Greet
 Eye contact
 Stay in the dining area as often as
possible
 Use the guest name if possible

22. LOYAL
GUESTS!

23. QUESTIONS?

24. STUDY MATERIALS
BOOKS:
FOOD AND BEVERAGE SERVICE FUNDAMENTALS
by: Lucio D. De Asis
F 642.6 D34
FOOD AND BEVERAGE SERVICE MANUAL
by: Maria Lutgarda Punay
F 642.6 P96

25. SLIDES UPLOADED TO:
 www.slideshare.net
Account: lightbluecar@rocketmail.com
Title: Breakfast Service Sequence