1. NAGALINGAM NAGARAJU
3 Jln Nagasari 36/1D,
Taman Desa Latania,
Shah Alam,Selangor.
Tel: +603-5161 7661 -Mob: +6 016- 6970 651
Email:naga78@hotmail.com
Nationality: Malaysian
I/C NO: 780316-10-5061
SUMMARY OF QUALIFICATIONS
Enthusiastic, customer service oriented, ability to think laterally had a strong exposure to a hospitality
environment in both front office and food & beverage, with the track record of hardworking, resilient,
dependable and flexible individual with experience in satisfying customer needs and wants.
My working experience also covers of working in various part of the world such as in USA as a night
auditor cum front office assistant, in Switzerland as Commis II and as assistant manager, in New Zealand as
a general manager and also of course in Malaysia as restaurant manager and recently as Hospitality Lecturer.
PERSONAL QUALITIES
 Excellent communication skills, interpersonal & team spirit.
 Self motivated professional with ambitious attitude.
 Creative problem solver with eye for the details.
 Keen to learn and master new skills
 Optimistic and positive attitude towards any change in life
 Knowledge of multi language such as English, French, German, Malay and Tamil.
SOFTWARE EXPERIENCE
 Microsoft Word
 Microsoft Lotus
 Microsoft Excel
 Microsoft Outlook
 Fidelio
 Micros
 Internet

2. PROFESSIONAL EXPERIENCE
Assistant F&B Manager May 2014 - Present
E-CITY HOTEL USJ 25, SUBANG JAYA
 Manage the restaurant & banquet halls and report directly to the F&B Director
 Manage staffs from floors and generals helpers of up to 50 people in 2 outlets and banquet halls up to
1500 pax
 Responsible of the finance(wages, budget) and P&L
 Created SOP for the first time in the restaurant and made sure it was followed through training and
spot checks.
 Providing training ethics to the down liners, guidance in cash handling and orientation
 Handling / troubleshooting on customer service and needs of in house guest enquires or problems
faced.
Operations Manager Jan 2012 – Mac 2013
NEW PHOENIX CAREER ACADEMY, PUCHONG
(Closeddowndue tosuddendeathof myDirector)
 Manage the academy and work hand in hand with the finance manager to develop and to make the
Academy profitable
 Train students for the job expectations and find suitable jobs for fresh graduates
 Create data base of students and hotels
 Attained affiliations through meeting with hotels human resource managers for new and fresh recruits
 Attained Training and Development(PSMB approved) certificate to train customers in hotel industry
Hospitality Lecturer Jun 2010 – Dec 2011
CITY COLLEGE OF BUSINESS MANAGEMENT, JLN PUDU, KL
(leftthe college withmydeantopursue hisownbusinessandtoassisthim)
 Created the module for Food and Beverage subject
 Training students in mock restaurants and bars for the real world
 In charge of students placements for on-the-job training and research affiliations for degree program
 Attained MQA status for the hospitality faculty
 Become the first faculty to do a multi cultural event(Hospitality Nite) in a hotel for 700 pax through
students and sponsors- Organizer
 Providing counselling and motivation for difficult students and succeeding in making them a graduate

3. General Manager
FAYRE AND FIRKIN RESTAURANT AND BAR, Sept 2006 – May 2010
MAIRANGI BAY, AUCKLAND, NEW ZEALAND
(leftNZbecause endof myworkpermit and gotmarried)
 Manage the restaurant and report directly to the director
 Manage staffs from kitchen, stewards, bar, floors and generals helpers of up to 30 people
 Achieved a low turnover of staffs- just to 10% with man management skills and proper training,
guidance, motivation and a happy working environment.
 Responsible of the finance(wages, budget) and P&L
 Attainted ‘A’ levels throughout 4 years in charge in safety and cleanliness
 Attained General Mangers and Liquor Licence certificates from New Zealand governments
 Introduce new system to the outlet to make the operations runs smoothly such as state of the art
ordering system.
 Created SOP for the first time in the restaurant and made sure it was followed through training and
spot checks.
 Increased the sales up to 100% in 4 years and managed to expand the restaurant to 100 pax seater
from 70 seater restaurant. Thus created returning customer ratio of 90% to the restaurant.
 Redesigned the drinks and food menu every 4 months by running menu engineering test/promotions
and sales during winter seasons to rack up the revenue. Introduced new tap beers and exotic foods.
 Attained a spot in Sunday market to promote our coffee and Danish and make that extra revenue.
 Created new niche market by introducing music bands to play in the bar during weekends and
organize poker nights, sports viewing party (rugby and football).
Restaurant Manager
TGI FRIDAYS RESTAURANT PJ, MALAYSIA August 2005-July 2006
(leftthisjobtotake upthe jobopportunityinNew Zealand)
 Reports directly to the General Manager
 Managed to attained low wastage in beverage department
 Providing training ethics to the downliners, guidance in cash handling and orientation
 Handling / troubleshooting on customer service and needs of in house guest enquires or problems
faced.
 Attained best revenue outlet for 3 months
 Created new promotions for Father’s Day and Mothers day – made it to co- exist to cap the maximum
revenue
Restaurant Manager
ONLY WORLD GROUP (ONLY MEE RESTAURANT) Sept 2004-July 2005
1 Utama Shopping Complex, PJ, Malaysia
(leftthisjobasthere wasa managementchange,plusnew managementbroughttheirownrecruits)
 Reports directly to the F&B director
 Managed 3 new outlet openings
 Responsible for the finance of the outlets
 Manage well over 30 staffs and train them
 Attained record sales among new outlets for 6 months consecutive
 Implementing new ideas and concepts

4. Assistant Manager
MOHANA CATERERS, PETALING JAYA Mac 2003 – Sept 2004
(leftthisjobtotake up a biggerand bettercareerprospectopportunity)
 Assist the manager with the sales of catering orders
 Training the staff of basic F&B service
 Fully responsible of setting up for any function
 Managed up to 2000 pax catering function
Assistant Manager
SALA THAI RESTAURANT, GENEVA, SWITZERLAND Sept 2002- Feb 2003
(partof mydegree training–OJT)
 Fully responsible for daily operation of the restaurant
 Manage daily cashiering of the outlet
 Responsible of wine ordering and receiving
 Attained top sales in wine
 Assisting the manager to train employees
 Taking order and delivering food
Night Auditor cum Front office assistants
DAUFUSKIE ISLAND RESORT, HILTON HEAD ISLAND,
SOUTH CAROLINA, USA Apr 2000 – Oct 2001
(leftUSA aftermy J-1 visaexpired-18months)
 Started as Front Office Assistant and got promoted within a month as Night auditor
 Fully responsible for daily night audit of the resort and handle all customer enquiries/complaints
during my shift. Manage 5 staffs under my shift.
 Nominated as Best Staff for the resort by the front office manager in a 200 staff organization
 Achieved clean record of no absenteeism
 Assisting in front office operation during absentees of staff
 Train the new recruits regarding the system and also the SOP of night auditing.
Commis II
RESTAURANT LE PETIT CASINO ( KURSAAL),
INTERLAKEN SWITZERLAND June 1999- Oct 1999
(partof myhigherdiplomatraining - OJT)
 Designated to operate the cold kitchen
 Preparing meals up for groups up to 150 pax
 Assist the sous chef plan the menu, estimates food cost and train kitchen trainees
 Making daily supplier ordering to meet the demand of the kitchen
Customer Service Agent – Front Office Jan 1998- Jan 1999
PAN PACIFIC GLENMARIE, KUALA LUMPUR MALAYSIA
(leftpanpac to take up myhigherdiplomainSwitzerland)
 Designated to help guest check in and check out
 Take up reservation and help managers to do group check in
 Confirmed as permanent staff in month due to my performance
 Promoted to do senior night shift in 2 months
 Train new recruits and help maintain SOP

5. OTHER EXPERIENCE
 NURUL IMAN PLACE-HYATT BRUNEI COMMIS 2 FOR HIS HIGHNESS BIRTHDAY
AND IN VIP HOUSES
 PALACE OF SULTAN SELANGOR WAITER FOR THE LATE HIGHNESS BANQUET
DINNER
PROFESSIONAL EDUCATION
BACHELOR OF ARTS (HONS) IN HOSPITALITY MANAGEMENT FEB 2003
Swiss Hotel Management School,Caux,Switzerland
HIGHER DIPLOMA IN HOSPITALITY MANAGEMENT FEB 2000
Swiss Hotel Management School,Caux,Switzerland
DIPLOMA IN HOTEL MANAGEMENT JAN 1998
Hotel & Tourism Academy ITTAR,Malaysia
CERTIFICATE IN HOTEL OPERATIONS JAN 1997
Hotel & Tourism Academy ITTAR,Malaysia
HOBBIES
TRAVELLING, SPORTS, DRIVING AND OUTDOOR ACTIVITIES.
REFERENCES:
MR. THANASEELAN
Resort Manager
Sari Pacifica Resort, Pulau Sibu
Mersing, Johor, Malaysia
Mobile : +6012-9718670
MR. BRUCE MARTIN
Director
Fayre and Firkin Restaurant & Bar,
Mairangi Bay, Auckland
North Shore, NZ
Mobile: + 64212271848
Phone: +6494789610
MR. LH WONG
Area Manager
Only World Group,
Shah Alam, Selangor,
Malaysia
Phone: + 6 012-3877220