In November 2014, Nesta was invited by the OECD to run a workshop on 'Designing & Prototyping Public Services' at the annual OECD conference in Paris. This was delivered as part of our Design for Europe programme - designforeurope.eu. During the session Dominic Campbell, co-founder of FutureGov, delivered this presentation discussing his organisation's work.

1. www.wearefuturegov.com
HELLO MY NAME
IS DOMINIC
CAMPBELL

2. FUTUREGOV

3. WE BELIEVE IN

4. METHODS
MATTER…

5. DESIGN IS THE KEY TO TRANSFORMATION
TRANSFORMATIONAL
( Financial vulnerability )
TRANSACTIONAL
TWEAKS &
IMPROVEMENTS
( Application forms )

6. A simple, secure network of
front-line workers in your area
Connect, communicate, collaborate.

7. DISCOVERDON’T MOVE TO SOLUTIONS UNTIL YOU REALLY
UNDERSTAND THE PROBLEM

8. www.patchworkhq.com
Start with empathy and understanding

9. MAPPING THE SERVICE EXPERIENCE

10. UNPACKING INSIGHTS TO
DEFINE A BRIEF

11. DESIGNDREAM, IMAGINE, DO DIFFERENT

12. WORKING WITHIN CONSTRAINTS

13. www.patchworkhq.com
What it is not

14. Because human networks matter
Mother
Social
worker
GP
Youth
Worker
Police
Officer
School
Nurse
Teacher
Neighbour
Child Peers
Relative

15. Revealing the
hidden network
By allowing Agents
to connect to a client,
Patchwork reveals who
else is working with that
client - information that can
often take weeks to gather.
“Visible” Network
“Hidden” Network
Jill Jack
Sian
Ellen
Teacher
Speech
Therapist
GP
Others
Police
officer
?
Client
Health
Visitor
Social
Worker
Child
Protection
Nurse

16. PROT
OTYPE
MAKE A
DECISION
(JFDI)
THINK BIG,
START
SMALL

17. www.patchworkhq.com
The Patchwork app
1"
"

19. Global Search - Find clients, agents or agencies in your area

20. Reveal hidden networks - the team of agents working with a client

21. Client Login
Coming Soon

22. Impact so far
Surrey
Victoria and
New South Wales
Staffordshire
Coming Soon...
Nottinghamshire
and Wigan
Agencies
Agencies
AgenciesAgents
Agents
AgentsClients
Clients
Clients
Patchwork is live across 2 UK Councils with a combined
population of 1.9m. In Australia it is being used across the
states of Victoria and New South Wales with a combined
population of 12.3 million.