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BOGOTA,	
  COLOMBIA	
  
ACCENT	
  ON	
  ACCESSIBILITY	
  
mira@zoiper.com	
  
Mira	
  Georgieva	
  
This	
  talk	
  will	
  not	
  include	
  technical	
  tweaks	
  and	
  
secrets.	
  	
  
	
  
No	
  developers	
  were	
 ...
I	
  work	
  with	
  this	
  guy	
  
A.  Currently	
  available	
  technology	
  
B.  The	
  world	
  of	
  the	
  deaf/hard	
  of	
  hearing	
  
C.  Business	...
RIGHT	
  /	
  DERECHO	
  LEFT	
  /	
  IZQUIERDA	
  
GUIDE	
  ME	
  TO	
  THE	
  BOTTLE	
  OF	
  WATER	
  
	
  
GUÍA	
  ME	...
Advance	
  resides	
  in	
  mutual	
  collaboraGon.
without	
  the	
  help	
  of	
  others,	
  people	
  who	
  need	
  gu...
Before	
  I	
  started	
  working	
  on	
  this	
  project,	
  	
  
I	
  knew	
  nothing	
  about	
  the	
  challenges	
  ...
THESE	
  BREAKTHROUGHS	
  TRANSFORM	
  THE	
  LIVES	
  OF	
  
MILLIONS	
  OF	
  PEOPLE	
  AROUND	
  THE	
  WORLD.	
  
ACTU...
ASLAN
Meet	
  ASLAN!	
  
• ASLAN	
  stands	
  for	
  Antwerp's	
  Sign	
  Language	
  ActuaGng	
  Node	
  
• ASLAN	
  is	
...
Brain-to-text
• The	
  paGents	
  read	
  sample	
  text	
  aloud	
  during	
  the	
  study	
  
• machine	
  learning	
  a...
Siri | Cortana | Google Now
•  Imagine	
  all	
  this	
  combined.	
  
	
  
•  Now	
  imagine	
  all	
  this	
  combined	
  with	
  your	
  knowledge,...
WELCOME	
  TO	
  THE	
  WORLD	
  OF	
  DEAF	
  
Know	
  what	
  you	
  are	
  gehng	
  involved	
  into	
  
 
	
  
The	
  world	
  is	
  built	
  around	
  the	
  hearing	
  and	
  the	
  seeing,	
  it	
  is	
  not	
  enGrely	
  
...
 DEAFNESS	
  IS	
  NOT	
  A	
  PROBLEM	
  
	
  
closed	
  fully-­‐funcGonal	
  cultural	
  society	
  	
  
enGrely	
  sepa...
MISUNDERSTANDINGS	
  OCCURING	
  WITH	
  BOTH	
  
HEARING	
  AND	
  DEAF	
  
CONFUSION	
  OF	
  THE	
  TEXT	
  MESSAGE	
  ...
You	
  may	
  see	
  that	
  even	
  without	
  any	
  physical	
  challenges	
  	
  
and	
  with	
  all	
  the	
  means	
...
COMMUNICATION	
  ONLY	
  HAPPENS	
  IF	
  
WE	
  UNDERSTAND	
  EACH	
  OTHER	
  
The	
  main	
  difference	
  between	
  no...
  	
  DIFFERENT	
  SITUATIONS	
  REQUIRE	
  DIFFERENT	
  
APPROACH	
  
2	
  
HARD	
  OF	
  HEARING	
  
DEAF	
  
DEAF	
  AN...
HEARING	
  LOSS	
  AFFECTS	
  	
  
	
  
communicaGon,	
  cogniGon,	
  behavior,	
  social-­‐emoGonal	
  development,	
  
a...
The	
  answer	
  is:	
  Yes	
  
	
  
…and	
  no.	
  	
  
Are	
  you	
  able	
  to	
  choose	
  whether	
  to	
  adopt	
  a...
Accessibility features are not only applicable as
such, they are pretty much the future of
communication.
•  There	
  is	
...
0,2%	
  COLOMBIAN	
  POPULATION	
  IS	
  DEAF	
  
=	
  AT	
  LEAST	
  1	
  DEAF	
  FRIEND	
  ON	
  FACEBOOK	
  
1	
  BILLI...
ARE	
  WE	
  ALL	
  GOING	
  DEAF	
  ?	
  
WHY	
  YOU	
  WANT	
  YOUR	
  
APPS/SERVICES/PRODUCTION	
  
ACCESSIBLE	
  
WHY	
  YOU	
  WANT	
  THEIR	
  
APPS/SERVICES/PRODUCTION	
  
ACCESSIBLE	
  
OTHERS
DON’T
It	
  could	
  be	
  that	
  they	
  do	
  not	
  relate	
  to	
  the	
  challenges	
  (their	
  business	
  is	
  
bloomi...
Others	
  might	
  believe	
  that	
  there	
  is	
  no	
  money	
  in	
  accessibility	
  (or	
  it	
  is	
  too	
  
larg...
Others	
  may	
  think	
  that	
  it	
  is	
  a	
  very	
  hard	
  market	
  
	
  
BUT	
  
	
  
ACCESSIBILITY	
  WILL	
  P...
Others	
  might	
  believe	
  that	
  there	
  is	
  no	
  business	
  value	
  to	
  accessibility	
  
	
  
ACCESSIBILITY...
PROVDE	
  ACCESSIBILITY	
  FEATURES	
  
…WITHOUT	
  DOING	
  MUCH	
  
1.  DOES	
  IT	
  SERVE	
  A	
  PURPOSE	
  
2.  RECOGNIZE	
  EXISTING	
  FEATURES	
  
3.  PRIORITIZE	
  ADDITIONAL	
  FEAT...
CURRENT	
  STATE	
  OF	
  THE	
  ACCESSIBILITY	
  WORLD	
  
meh.	
  
PRACTICAL	
  SUGGESTIONS	
  
ACCESS	
  TO	
  SERVICES	
  
Imagine	
  that	
  you	
  are	
  deaf	
  and	
  your	
  credit	
  card	
  got	
  stolen.	
  
You	
  want	
  to	
  contact	...
WHO	
  WANTS	
  …	
  THE	
  INCONVENIENT	
  TRUTH	
  
DEAF	
  USER	
  
DEAF	
  USER	
  
HEARING	
  USER	
  
DEAF	
  AGENT	
  
DEAF	
  AGENT	
  
HEARING	
  AGENT	
  
YOUR	
  CAL...
THERE	
  IS	
  NO	
  ONE	
  PERFECT	
  SOLUTION	
  
• USE	
  WIDEBAND	
  AUDIO	
  
extends	
  the	
  frequency	
  range	
  for	
  the	
  audio	
  signals	
  
	
  
• USE	
  NO...
WHAT	
  CAN	
  WE	
  DO	
  BETTER	
  
WHAT	
  CAN	
  WE	
  DO	
  BETTER	
  
ADVANCED	
  EQUALIZER	
  /	
  Wave	
  Amplifier	
  	
  
MODIFIES	
  db	
  AND	
  Hz	
...
THIS	
  IS	
  HOW	
  NORMAL	
  SPEECH	
  SOUNDS	
  LIKE	
  
THIS	
  IS	
  HOW	
  HEARING	
  LOSS	
  SOUNDS	
  LIKE	
  
THIS	
  IS	
  WHAT	
  THE	
  APPLICATION	
  DOES	
  FOR	
  THE	
  
HARD	
  OF	
  HEARING	
  
LOAD	
  AN	
  EXISTING	
  AUDIOGRAM	
  /	
  START	
  THE	
  TEST	
  TO	
  CREATE	
  ONE	
  
MILD	
  HEARING	
  LOSS	
  AUDIOGRAM	
  
STANDARD	
  PLAYBACK	
  VS	
  AMPLIFIED	
  
• VIDEO	
  FEATURES	
  	
  	
  	
  	
  	
  
(video	
  call	
  center)	
  
support	
  video	
  calls	
  /	
  detect	
  inco...
• CAPTIONED	
  SERVICES	
  
VOICE	
  TO	
  TEXT	
  
PHONES	
  WITH	
  CAPTIONS	
  
• VRS	
  (INTERPRETER)	
  
DEAF	
  USER...
WHAT	
  CAN	
  WE	
  DO	
  BETTER	
  
• VIDEO	
  
WIDER	
  CONTROL	
  OVER	
  THE	
  CAMERA,	
  ZOOM	
  
HIGH	
  FPS	
  AN...
YOU ?
ACCENT	
  ON	
  ACCESSIBILITY	
  
mira@zoiper.com	
  
Mira	
  Georgieva	
  
Innovative technology for universal communication designed to involve the (hearing) challenged
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Innovative technology for universal communication designed to involve the (hearing) challenged

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Speaker: Mira Georgieva
ElastixWorld 2015
October 7th
Bogota - Colombia

Published in: Technology
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Innovative technology for universal communication designed to involve the (hearing) challenged

  1. 1. BOGOTA,  COLOMBIA  
  2. 2. ACCENT  ON  ACCESSIBILITY   mira@zoiper.com   Mira  Georgieva  
  3. 3. This  talk  will  not  include  technical  tweaks  and   secrets.       No  developers  were  harmed  during  the  make  of   this  presentaGon.   (MAYBE)   V  I  E  W  E  R  ’S   A  D  V  I  S  O  R  Y  
  4. 4. I  work  with  this  guy  
  5. 5. A.  Currently  available  technology   B.  The  world  of  the  deaf/hard  of  hearing   C.  Business  insights   D.  PracGcal  examples   E.  WaveAmp  Open  Source   F.  Wrap  up  (if  we  have  Gme)  
  6. 6. RIGHT  /  DERECHO  LEFT  /  IZQUIERDA   GUIDE  ME  TO  THE  BOTTLE  OF  WATER     GUÍA  ME  A  LA  BOTELLA  DE  AGUA  
  7. 7. Advance  resides  in  mutual  collaboraGon. without  the  help  of  others,  people  who  need  guidance  to  complete   basic  tasks,  would  not  make  it.  
  8. 8. Before  I  started  working  on  this  project,     I  knew  nothing  about  the  challenges  I  had  to  address.     But  as  I  went  on  and  on,  I  realized  that   I  do  not  have  to  do  much.       My  business  already  provides  accessibility  features.     They  are  simply  not  presented  as  such…     Your  business  provides  accessibility  features.   Your  PBX,  your  hardware,  your  so[ware  –  they  provide  accessibility   features.  
  9. 9. THESE  BREAKTHROUGHS  TRANSFORM  THE  LIVES  OF   MILLIONS  OF  PEOPLE  AROUND  THE  WORLD.   ACTUALLY,  THEY  TRANSFORM  ALL  OF  US  AND  ALL  OF   OUR  LIVES  ENTIRELY.  
  10. 10. ASLAN Meet  ASLAN!   • ASLAN  stands  for  Antwerp's  Sign  Language  ActuaGng  Node   • ASLAN  is  an  AutomaGc  Sign  Language  Interpreter   • ASLAN’s  body  is  3D  printed!   • Used  during  lectures  and  presentaGons  in  class  rooms   …or  even  during  presentaGons  like  this  one  
  11. 11. Brain-to-text • The  paGents  read  sample  text  aloud  during  the  study   • machine  learning  algorithms  extract  the  most  likely  word   sequence  from  the  signals   • automaGc  speech-­‐to-­‐text  methods  create  the  text  output   • word  error  rates  –  as  low  as  25%   • The  Brain-­‐to-­‐Text  system  might  lead  to  a  speech-­‐communicaGon   method  for  locked-­‐in  (unable  to  communicate)  paGents.  
  12. 12. Siri | Cortana | Google Now
  13. 13. •  Imagine  all  this  combined.     •  Now  imagine  all  this  combined  with  your  knowledge,  with  your  experience,  with   your  so[ware,  with  your  hardware.   •  You  would  think  that  all  this  knowledge  results  in  evolved  communicaGon.   •  You  would  think  that  all  this  changes  the  way  we  communicate.  It  makes  the  way   we  communicate  look  a  bit  outdated,  doesn’t  it?   •  You  would  think  that  we  should  be  able  to  communicate  without  boundaries,   deaf,  blind,  young,  old,  smart,  silly,  no  mafer  the  language,  no  mafer  the   culture.   Yes,  but  no.   And  that  is  the  reason  I  am  here  today.  
  14. 14. WELCOME  TO  THE  WORLD  OF  DEAF   Know  what  you  are  gehng  involved  into  
  15. 15.     The  world  is  built  around  the  hearing  and  the  seeing,  it  is  not  enGrely   comfortable  for  people  with  challenges.   In  order  to  understand,  we  would  need  to  relate  to  the  actual  pracGcal   problem.     Did  I  say  a  PROBLEM?   There  are  some  upsides  (concentraGon,  relax)  along  the   downsides  (gates  changing,  crosswalks)!  
  16. 16.  DEAFNESS  IS  NOT  A  PROBLEM     closed  fully-­‐funcGonal  cultural  society     enGrely  separate  from  the  closed  society  of  the  hearing   DEAF  /  HARD  OF  HEARING  HEARING   1  
  17. 17. MISUNDERSTANDINGS  OCCURING  WITH  BOTH   HEARING  AND  DEAF   CONFUSION  OF  THE  TEXT  MESSAGE   we  guess  the  tone,  the  mood,  the  enGre  meaning     INTONATION   defines  the  manner  of  the  message  and  is  visually  accompanied  by   different  facial  expressions  and  gestures  to  ease  and  ensure  that  the   message  is  actually  processed.     EMOTION     emoGon  cannot  be  transmifed  with  email  or  text  in  its  enGrety.   CAPS  LOCK  and  punctuaGon  are  o[en  used  to  emphasize    
  18. 18. You  may  see  that  even  without  any  physical  challenges     and  with  all  the  means  of  communicaGon,     we  are  sPll  not  enPrely  able  to  understand  each  other.  
  19. 19. COMMUNICATION  ONLY  HAPPENS  IF   WE  UNDERSTAND  EACH  OTHER   The  main  difference  between  non-­‐visual  communicaGon   (wrifen  and  telephone)  and  visual  (f2f  and  video)  is  that   the  visual  requires  us  to  be  EMOTIONALLY  INVOLVED.  
  20. 20.    DIFFERENT  SITUATIONS  REQUIRE  DIFFERENT   APPROACH   2   HARD  OF  HEARING   DEAF   DEAF  AND  MUTE   …and  a  variety  of  mixes:  hearing,  mute,  deaf,  hard  of  hearing…  
  21. 21. HEARING  LOSS  AFFECTS       communicaGon,  cogniGon,  behavior,  social-­‐emoGonal  development,   academic  outcomes,  vocaGonal  opportuniGes.   DEAF  PEOPLE  CAN  DO  ANYTHING…EXCEPT  HEAR   3  
  22. 22. The  answer  is:  Yes     …and  no.     Are  you  able  to  choose  whether  to  adopt  accessibility   features?  
  23. 23. Accessibility features are not only applicable as such, they are pretty much the future of communication. •  There  is  no  obligatory  standard  yet  that  regulates  how  much  of   accessible  our  stuff  should  be.     •  You  are  sGll  free  to  decide  whether  you  would  adopt  accessibility   features.   But  are  you  really…     •  Based  on  the  staGsGcs,  I  conclude  that  if  you  do  not  adopt  at  least   parGally  some  accessibility  features,  you  might  be  sooner  or  later   running  out  of  business.  
  24. 24. 0,2%  COLOMBIAN  POPULATION  IS  DEAF   =  AT  LEAST  1  DEAF  FRIEND  ON  FACEBOOK   1  BILLION  AFFECTED  BY  NOISE  POLLUTION   5%  OF  THE  WORLD  POPULATION   360  MILLION  PEOPLE  HEARING-­‐CHALLENGED  
  25. 25. ARE  WE  ALL  GOING  DEAF  ?  
  26. 26. WHY  YOU  WANT  YOUR   APPS/SERVICES/PRODUCTION   ACCESSIBLE  
  27. 27. WHY  YOU  WANT  THEIR   APPS/SERVICES/PRODUCTION   ACCESSIBLE   OTHERS DON’T
  28. 28. It  could  be  that  they  do  not  relate  to  the  challenges  (their  business  is   blooming  and  they  do  not  need  this  extra  customer  flow).       BUT     ACCESSIBILITY  IS  BECOMING  A  REQUIREMENT  AND  NOT  A  NECESSITY     Although  not  legally  obligatory,  accessibility  is  pushed  by  large   manufacturers  (such  as  Apple  for  example)  and  looks  like  that  some   steps  towards  it  becoming  a  standard  are  made.    
  29. 29. Others  might  believe  that  there  is  no  money  in  accessibility  (or  it  is  too   large  of  a  hassle  to  consider  it)       BUT     ACCESSIBILITY  CAN  BE  FUNDED     1)  government/union  funding,     2)  crowdfunding  of  part  of  your  product/project  (think  social  and   viral,  think  your  exisGng  clients  and  channel  partners),     3)  collaboraGons  with  other  players  on  the  market,     4)  verGcals  and  horizontals,     5)  cross-­‐pollinaGon  with  other  products,  services  and  technology.  
  30. 30. Others  may  think  that  it  is  a  very  hard  market     BUT     ACCESSIBILITY  WILL  PROVIDE  YOU  WITH  A  NOBLE  RECURRING   PAYABLE  AND  PATIENT  USER  STREAM       We  are  all  very  aware  how  much  it  costs  to  have  a  limited  choice  and   what  the  value  of  anything  that  provides  improved  quality  of  living  is.  
  31. 31. Others  might  believe  that  there  is  no  business  value  to  accessibility     ACCESSIBILITY  IS  HIGHLY  RESPECTED,  WELL  ACCEPTED  AND  WILL   INCREASE  YOUR  BUSINESS  AWARENESS     The  most  sustainable  business  is  the  business  with  social  value.   There  are  many  business  examples  here  involved  with  social  anything,  from  social  funding,   social  acGviGes,  to  social  media  itself.  
  32. 32. PROVDE  ACCESSIBILITY  FEATURES   …WITHOUT  DOING  MUCH  
  33. 33. 1.  DOES  IT  SERVE  A  PURPOSE   2.  RECOGNIZE  EXISTING  FEATURES   3.  PRIORITIZE  ADDITIONAL  FEATURES  FOR  BROADER  AUDIENCE   4.  RESEARCH     CompeGGon  is  an  outdated  unsustainable  concept.   5.  LEGAL  MATTERS  /  PATENTS     (the  only  serious  issue)   6.  FUNDING  /  DEVELOPMENT  TIME  CONTRIBUTION     Reach  out  to  other  companies   7.  OPEN  SOURCE     (sensiGve  topic)   8.  PROPOSITIONS  NOT  SOLUTIONS     No  one  needs  fixing!   9.  RAISE  AWARENESS   THE  LAZY  ACCESSIBILITY  GUIDE  TO  CHANGING  THE  WORLD  
  34. 34. CURRENT  STATE  OF  THE  ACCESSIBILITY  WORLD   meh.  
  35. 35. PRACTICAL  SUGGESTIONS   ACCESS  TO  SERVICES  
  36. 36. Imagine  that  you  are  deaf  and  your  credit  card  got  stolen.   You  want  to  contact  your  bank  to  block  the  card.     TOO  MANY  COUNTRIES  DO  NOT  ENFORCE  ACCESSIBILITY  ACCESS  TO   EXTREMELY  IMPORTANT  SERVICES.     So  all  you  can  do  is  choose  one  of  the  following  opGons…  
  37. 37. WHO  WANTS  …  THE  INCONVENIENT  TRUTH  
  38. 38. DEAF  USER   DEAF  USER   HEARING  USER   DEAF  AGENT   DEAF  AGENT   HEARING  AGENT   YOUR  CALL  IS  IMPORTANT  TO  US….   …and  a  variety  of  hearing,  mute,  deaf,  hard  of  hearing…  
  39. 39. THERE  IS  NO  ONE  PERFECT  SOLUTION  
  40. 40. • USE  WIDEBAND  AUDIO   extends  the  frequency  range  for  the  audio  signals     • USE  NOISE  REDUCTION   filtering  unwanted  noises  –  removing  white  and  surrounding  noises     • USE  EQUALIZER   already  deliver  some  frequency  modificaGon  to  correct  the  “bad”  frequencies   and  to  deliver  conGnual  sound   Nopes:  1)  non-­‐customizable  –  they  opGmize  to  the  standard  hearing  limits,  2)  do   not  take  into  consideraGon  both  years   HARD  OF  HEARING   THE  SMALL  ACCESSIBILITY  GUIDE  TO  CHANGING  THE  WORLD  
  41. 41. WHAT  CAN  WE  DO  BETTER  
  42. 42. WHAT  CAN  WE  DO  BETTER   ADVANCED  EQUALIZER  /  Wave  Amplifier     MODIFIES  db  AND  Hz  for  opGmal  hearing   STANDARD  ALGORITHMS   CAN  BE  APPLIED  DIRECTLY  TO  THE  SERVER  
  43. 43. THIS  IS  HOW  NORMAL  SPEECH  SOUNDS  LIKE  
  44. 44. THIS  IS  HOW  HEARING  LOSS  SOUNDS  LIKE  
  45. 45. THIS  IS  WHAT  THE  APPLICATION  DOES  FOR  THE   HARD  OF  HEARING  
  46. 46. LOAD  AN  EXISTING  AUDIOGRAM  /  START  THE  TEST  TO  CREATE  ONE  
  47. 47. MILD  HEARING  LOSS  AUDIOGRAM  
  48. 48. STANDARD  PLAYBACK  VS  AMPLIFIED  
  49. 49. • VIDEO  FEATURES             (video  call  center)   support  video  calls  /  detect  incoming  video   visual  IVRs   video  queues  (not  yet  supported?)     • CHAT     • CHAT  +  VIDEO   THE  SMALL  ACCESSIBILITY  GUIDE  TO  CHANGING  THE  WORLD   DEAF  USER   DEAF  AGENT  
  50. 50. • CAPTIONED  SERVICES   VOICE  TO  TEXT   PHONES  WITH  CAPTIONS   • VRS  (INTERPRETER)   DEAF  USER   HEARING  AGENT   THE  SMALL  ACCESSIBILITY  GUIDE  TO  CHANGING  THE  WORLD  
  51. 51. WHAT  CAN  WE  DO  BETTER   • VIDEO   WIDER  CONTROL  OVER  THE  CAMERA,  ZOOM   HIGH  FPS  AND  HIGH  RESOLUTION   EMOTION  DETECTION  (FACIAL  EXPRESSIONS/TONE)   AUTOMATIC  SIGN  LANGUAGE  INTERPRETER  ?  
  52. 52. YOU ?
  53. 53. ACCENT  ON  ACCESSIBILITY   mira@zoiper.com   Mira  Georgieva  

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