Customer Service

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Customer Service

  1. 1. By: Jessica Moreno
  2. 2.  Define Customer Service.  Understand what we need to do to provide excellent customer service.  Develop appreciation for the mentality and skills that front-liners need to master.
  3. 3. Your job is to satisfy your customers by providing great customer service.
  4. 4. Customer Service is the genuine concern for your customers’ well-being and strong desire to help them solve their problems.
  5. 5.  Know your company.  Know your product and/or service.  Know your customer.
  6. 6. 4
  7. 7.  Customer Service Mentality  Customer Service Skills
  8. 8. 1. Empathy 2. Reliability 3. Accountability 4. Enthusiasm 5. Positive Attitude 6. Flexibility 7. Proactiveness
  9. 9. 1. Communication skills 2. Listening skills 3. Problem-solving skills 4. Professionalism 5. Positive Positioning 6. Strong Product Knowledge 7. Call Control
  10. 10. Any questions?

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