2. Define Customer Service.
Understand what we need to do to provide
excellent customer service.
Develop appreciation for the mentality and skills
that front-liners need to master.
3. Your job is to satisfy your
customers by providing
great customer service.
4. Customer Service is the genuine concern for
your customers’ well-being and strong
desire to help them solve their problems.
5. Know your company.
Know your product and/or
service.
Know your customer.