Change Management
the human factor
Raymond Tukker
Michel van Buren
Program
Introduction Michel van Buren 20 min
Business Case Raymond Tukker 20 min
Case Questions Raymond Tukker 5 min
Case ...
BLMC provides a contribution to the growth of
organizations.
We share knowledge, expertise and passion by providing
advice...
70 % of all organizational
changes FAIL (Cozijnsen)
(anders veranderen, 2004 page 19)
Why?
BEHAVIOR
determines success
Behavior determines success
FIGHT
FLEE
PARALYZE
BEHAVIOR determines success
Does 70% of BLMC change management projects fail?
Research Nicky van der Kramer Msc. 2009
SUCCESSFUL ORGANIZATIONAL CHANGE...
Does 70% of BLMC change management projects fail?
’There were some political tensions on the workfloor, the IM actively in...
How to manage a
CHANGE?
9 rules
dynamics of
thinking en doing
Basics of change management
sense of URGENCY
Basics of change management
MANAGEMENT
LEADERSHIP
DISCIPLINE
Basics of change management
Operational meeting
Change Manager
Managing team
departments
STURING
LEIDERSCHAP
DISCIPLINE
Basics of change management
Operationeel overleg
Verandermanager
Stuurgroep
afdelingen
MANA...
Basics of change management
MANAGEMENT
LEADERSHIP
DISCIPLINE
LEADERS KNOW THEIR
SPECIALISM
Basics of change management
change means
COMMUNICATION
Basics of change management
SYSTEMATICAL
THINKING
Basics of change management
SYSTEMATICAL THINKING
TEAM
Basics of change management
Basics of change management
SYSTEMATICAL THINKING
FAMILY
formal versus
INFORMAL organization
Basics of change management
a MANAGEMENTAL
accordance
Basics of change management
FORMAL
INFORMAL
MANAGEMENTAL
ACCORDANCE
SYSTEMATICAL
THINKING
MANAGEMENT
LEADERSHIP
DISCIPLINE
COMMUNICATE
URGENCY
EXPERTI...
Next; business case by Raymond Tukker
Case solving
Please tell us your approach!
Case solving
1. Install interim Project Change Manager and create Project Structure
(systematical thinking)
2. Replace key...
Case solving
Case solving
4. Conduct interviews at all levels (communication)
5. Define actions and quick wins at all levels
(thinking ...
Case solving
9. Take time for the HR process and be very secure by HR
matters!
(reduce fear)
10. Solve all (technical) log...
Result =
Successful Change!
FORMAL
INFORMAL
MANAGEMENTAL
ACCORDANCE
SYSTEMATICAL
THINKING
MANAGEMENT
LEADERSHIP
DISCIPLINE
COMMUNICATE
URGENCY
EXPERTI...
Change Management The Human Factor
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Change Management The Human Factor

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Change Management. The Human Factor is more and more the key figure by creating successful change management. But how does it works? Michel van Buren of BLMC gives answers.

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Change Management The Human Factor

  1. 1. Change Management the human factor Raymond Tukker Michel van Buren
  2. 2. Program Introduction Michel van Buren 20 min Business Case Raymond Tukker 20 min Case Questions Raymond Tukker 5 min Case Solving 30 min Discussion Michel van Buren / Raymond Tukker 15-30 min
  3. 3. BLMC provides a contribution to the growth of organizations. We share knowledge, expertise and passion by providing advice and people in the areas of logistics, supply chain management, facility, purchasing and healthcare. > Executive search & Development > Interim-, Project- & Change Management > Business consultancy
  4. 4. 70 % of all organizational changes FAIL (Cozijnsen) (anders veranderen, 2004 page 19)
  5. 5. Why?
  6. 6. BEHAVIOR determines success
  7. 7. Behavior determines success
  8. 8. FIGHT FLEE PARALYZE BEHAVIOR determines success
  9. 9. Does 70% of BLMC change management projects fail? Research Nicky van der Kramer Msc. 2009 SUCCESSFUL ORGANIZATIONAL CHANGE WITH THE USE OF AN INTERIM MANAGER
  10. 10. Does 70% of BLMC change management projects fail? ’There were some political tensions on the workfloor, the IM actively influenced this by talking to people, bring people to reason and be clear. In the end political tensions reduced significantly and this was very important to create a calm organization.’ ‘You need people who trust you, believe in you and will follow your line of thought. You can not achieve everything yourself, but you need people to help you. Creating this was my first priority.’ All the factors that influenced success were based on influencing the behavior of people
  11. 11. How to manage a CHANGE?
  12. 12. 9 rules
  13. 13. dynamics of thinking en doing Basics of change management
  14. 14. sense of URGENCY Basics of change management
  15. 15. MANAGEMENT LEADERSHIP DISCIPLINE Basics of change management Operational meeting Change Manager Managing team departments
  16. 16. STURING LEIDERSCHAP DISCIPLINE Basics of change management Operationeel overleg Verandermanager Stuurgroep afdelingen MANAGEMENT LEADERSHIP DISCIPLINE MORE EXTROVERT RESOLUTE DISCIPLINED CONTROLS CHAOS
  17. 17. Basics of change management MANAGEMENT LEADERSHIP DISCIPLINE
  18. 18. LEADERS KNOW THEIR SPECIALISM Basics of change management
  19. 19. change means COMMUNICATION Basics of change management
  20. 20. SYSTEMATICAL THINKING Basics of change management
  21. 21. SYSTEMATICAL THINKING TEAM Basics of change management
  22. 22. Basics of change management SYSTEMATICAL THINKING FAMILY
  23. 23. formal versus INFORMAL organization Basics of change management
  24. 24. a MANAGEMENTAL accordance Basics of change management
  25. 25. FORMAL INFORMAL MANAGEMENTAL ACCORDANCE SYSTEMATICAL THINKING MANAGEMENT LEADERSHIP DISCIPLINE COMMUNICATE URGENCY EXPERTISE THINKING & DOING BEHAVIOR
  26. 26. Next; business case by Raymond Tukker
  27. 27. Case solving Please tell us your approach!
  28. 28. Case solving 1. Install interim Project Change Manager and create Project Structure (systematical thinking) 2. Replace key players in the structure (systematical thinking) 3. Install project team responsible for change management with key players; > Board member(s) > Interim Project Change Manager, Production Manager, Logistic Manager & HRM Manager (management, leadership and discipline)
  29. 29. Case solving
  30. 30. Case solving 4. Conduct interviews at all levels (communication) 5. Define actions and quick wins at all levels (thinking & doing) 6. Make communication plan and initiate two-way communication (positive and negative) Communication through meetings, newsletter, one to one meetings; 70% of change is communication!!! 7. Appoint Key Performance Indicators and communicate, measure and show results (sense of urgency) 8. Manage directly on daily basis (not coaching!) (management, leadership and discipline)
  31. 31. Case solving 9. Take time for the HR process and be very secure by HR matters! (reduce fear) 10. Solve all (technical) logistic and SCM issues (leaders know their specialism)
  32. 32. Result = Successful Change!
  33. 33. FORMAL INFORMAL MANAGEMENTAL ACCORDANCE SYSTEMATICAL THINKING MANAGEMENT LEADERSHIP DISCIPLINE COMMUNICATE URGENCY EXPERTISE THINKING & DOING BEHAVIOR THANK YOU FOR YOUR ATTENTION
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