1. Melissa Usyak
14570 Shannon Parkway Rosemount, MN 55068│ (708) 691.7536 │MUsyak21@gmail.com
OBJECTIVE
To obtain a position that will utilize my strong financial skills, communication, leadership and ability to work well with
people.
EDUCATION
Colorado Technical University
Bachelor’s Degree (In Progress)
Associates Degree
PROFESSIONAL EXPERIENCE
Citizens Independent Bank St. Louis Park,MN
Online Banking Specialist 11/2013-Present
 Assisted customers with account inquiries and error resolution
 Set up Netteller, Bill Pay and Cash Management input and maintenance
 Communicated with customers through Netteller Secure Messages
 Provided in depth account analysis with current customers and partnered with other lines of business to meet
customer needs
 Verification of CIF entry and maintenance
 Verification of ATM/POS entry and maintenance
 Ordered checks online with Deluxe, handled errors on check orders
Freedman, Anselmo, Lindberg LLC Naperville IL
Legal Assistant 03/2013-08/2013
 Responded to all client inquiries regarding fees and costs for the department in a timely manner.
 Handled all closes and bills for services to date on all foreclosure files when notified by the client.
 Handled all incoming calls from debtors, attorneys, lenders, clients etc. regarding payoff or reinstatement requests
and fees and costs.
 Ordered payoff and reinstatements figures from clients using whatever method they prescribe.
 Accepted and processed payoff and reinstatement funds.
BridgeviewBank Group Bridgeview IL
Senior Teller 08/2011-02/2013
 Received and processed bank transactions verifying information to meet bank needs
 Maintained a cash drawer within bank policy’s, balance drawer daily, and locate to correct any errors
 Mentored new tellers and trains within banks policies and procedures
 Counseled customers regarding products and services available
 Achieved branch goals by assisting in sales and in customer service goals
State Bank ofCountryside Darien,IL
Branch Supervisor 09/2007 – 07/2011
• Performed duties such as cashing checks, handling deposits, and withdrawals, receiving
Loan payments and overall customer service
• Operated a cash vault, managed the cash level for the branch, order/ship money to FED
• Assisted bank tellers in daily transactions and duties
• Opened/closed new accounts; meeting customer’s demand
• Maintained availability to travel and cover shifts at other branch locations.