Want to successfully retain your existing customers? Learn how to delight them and keep them consistently happy with your business with the info from this brief presentation.

1. Keeping The Customer Happy

2. If you want to successfully retain your
existing customers, you must first learn
how to delight them and keep them
consistently happy with your business

3. Build Trust

4. Trust is the core to customer delight

5. Customers who trust a business will
remain loyal, and will possibly be happy
to recommend the business to others

6. Trust can be built in every interaction your
business has with your customers, starting
from the moment they come in contact
with you

7. Maintain Open &
Constant Communication

8. Constant communication is how you
can know more about your customers

9. The more you know about the customers
the better service experience you can
provide to them
increase their loyalty to the business

10. Try to be as responsive as you can to
customer requests, and stay in touch with
them on a regular basis without asking
anything in return

11. Keep Your Business Ahead Of The Game

12. If a business fails to come up with new &
innovative approaches for their service,
it’ll become redundant & irrelevant

13. Educate Your Customers

14. Help your customers grow their knowledge
by providing ideas & information that will
help them & adds value to their lives

15. Train Your Team

16. Put your focus on training everyone in your
organisation so that generating customer’s
delight is their top priority while working

18. Questions, Comments or Clarification?
Contact: Maverick Mentoring For Business
Email: peter@maverickmentoringforbusiness.com.au
Phone: 61 3 9005 8275