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Transforming Facility Management from a Cost Centre to a Profit Centre
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Transforming Facility Management from a Cost Centre to a Profit Centre


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Transforming Facility Management from a Cost Centre to a Profit Centre: Interview with: Sophia Brown, Global Facilities Manager, Diageo, a speaker at the marcus evans European Facility Management …

Transforming Facility Management from a Cost Centre to a Profit Centre: Interview with: Sophia Brown, Global Facilities Manager, Diageo, a speaker at the marcus evans European Facility Management Summit 2012, on re-designing operations to increase revenue.

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  • 1. Transforming Facility Management from a Cost Centre to a Profit CentreInterview with: Sophia Brown, should be accessible to others in theGlobal Facilities Manager, Diageo building and community, as they can generate revenue. We have a retail operation at Diageo that catered toFrom a 24/7 and 365-days viewpoint, a employees, however we are nowmere 20 per cent of facilities are being making it available to visitors andused to their full capacity and capability, expanding what we deliver so that it cansays Sophia Brown, Global Facilities become a profit centre instead of a costManager, Diageo. “By re-thinking howspace can be designed and procured,organisations can operate in such a way centre. What would help drive efficiency? FMthat generates revenue and value,” sheadds. Until now, driving efficiency has meant cutting costs and going for cheaper executives are nowA speaker at the marcus evans service providers. We have reached aEuropean Facility Management point where we have nowhere else toSummit 2012, in Frankfurt, Germany, go. seen as9 - 11 May, Brown discusses how todrive efficiency and change the facility It takes re-imagination of how you canmanagement (FM) delivery model. deliver the service standards that the business requires, and at the same timeHas the role of the FM executivechanged in the last few years? impact the bottom line. This would transform how organisations perceive FM. clientFM executives were previously seen astechnicians and backroom support. Therole has completely transformed and we How can the FM delivery model be changed? advisors andare now seen as client advisors andbusiness partners. However, this Inefficiency concerns are beingrequires a scaling of the skill set and addressed and organisations are now businessbeing able to participate in C-suite creating service centres where there aredecisions. different functions of the business sitting under one hat. Facility andHow can FM transform from a cost property management must startcentre to a profit centre?Traditionally, FM has been considered as working together. For example, having a joint model will suggest new ways of engineering the way waste is delivered, partnersa reactive service and business cost. By dramatically reducing costs and creatingthinking about how space can be re- environmental awareness. This kind ofdesigned and procured, organisations streamlined thinking is lacking in FM.can operate in such a way thatgenerates revenue and value. What advice would you give to those in FM?Every organisation has meeting rooms,facilities and amenities that are only In order to transform what is currentlypartially used. Often times, a mere 20 being done, FM executives must lookper cent of the capacity and capability towards trends in other industries andof facilities are used – from a 24/7 and focus on bringing those into their365-day viewpoint. These facilities organisation.
  • 2. About the European Facility Management Summit 2012 The marcus evans Summits group delivers peer -to-peer This unique forum will take place at the Kempinski Hotel Gravenbrunch, Frankfurt, information on strategic matters, Germany, 9 - 11 May 2012. Offering much more than any conference, exhibition or professional trends and trade show, this exclusive meeting will bring together esteemed industry thought breakthrough innovations. leaders and solution providers to a highly focused and interactive networking event. The Summit includes presentations on change management, agile and flexible working, sustainability in building and operations, total outsourcing, centralisation and local delivery of facility services. Please note that the Summit is a closed business event and the Contact number of participants strictly Stacey Melvin, Journalist, marcus evans, Summits Division limited. Tel: + 357 22 849 400 Email: For more information please send an email to All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discussstrategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity toindividually tailor their schedules of keynote presentations, think tanks, seminars and one-to-one business meetings.For more information, please visit: www.marcusevans.comUpcoming EventsAsian Infrastructure & Property Development Summit - www.aipdsummit.comInfrastructure & Property Development MEA Summit - www.ipdsummit.comTo view the web version of this interview, please click here: