Crisis communication

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Crisis communication

  1. 1. Steve Langrick, Customer & Exchequer Services<br />Social Media Roadshow:<br />Managing crisis communications!<br />21 January 2011<br />
  2. 2. Crisis Communication?<br />Reacting – with the right response – quickly<br />Severe weather<br />Local disaster<br />Health pandemic<br />Loss of supply<br />Appeal for help<br />
  3. 3. Why use Social Media?<br />News breaks quickly<br />Folks react quickly – behaviour<br />Twitter update<br />Facebook status<br />Set up quickly (relatively)<br />‘Many hands make light work’<br />Increasingly mobile – in the thick of it<br />
  4. 4. Social Media dimension<br />Good<br />
  5. 5. Social Media dimension<br />Caution!<br />
  6. 6. Kirklees then…<br />
  7. 7.
  8. 8.
  9. 9. What the people say?<br />jenonevoice<br />@KirkleesWinter thank you for sending your gritter! By the power of twitter!! :)<br /> <br />bob__b<br />My #ff is a must if you live in Kirklees @KirkleesWinter great service guys<br /> <br />dbamforth<br />@KirkleesWinter I'm impressed with the state of the roads today. Well done gritting teams. Keep up the good work<br />Nicola_M_<br />@KirkleesWinter wow-impressive!<br />ewanpeters<br />Follow @kirkleeswinter for some top gritting facts<br /> <br />marinatedmusing<br />Enjoyed the recent gritter myths from @KirkleesWinter<br />
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  11. 11. What the people say?<br />mrsfudgecrumpet gem <br />I am following @kirkleesschools to kick winter in the nuts....educationally<br />dughallDughall McCormick <br />Can I just say how impressed I am with @kirkleesschools Good work!<br />grasslotgirl Louisa Nardini<br />@kirkleesschools Thanks for this twitter feed, its much appreciated<br />frosticus Marcus Frost <br />@KirkleesWinter and @kirkleesschools have been an excellent resource this winter. Keep up the good work!<br />CabbageDanCabbageDan<br />I think @kirkleesschools is a great resource. Although I wish they weren't closing all the bloody schools.<br />
  12. 12. Obvious really….but<br />
  13. 13. Questions<br />
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