KMME 2014 Dr Ibrahim Seba Al Marri

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Dr Ibrahim Seba Al Marri's presentation at KM Middle East 2014, Dubai, UAE, 12 March 2014

Dr Ibrahim Seba Al Marri's presentation at KM Middle East 2014, Dubai, UAE, 12 March 2014

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  • 1. www.km-­‐me.com                                                                                info@km-­‐me.com  1     ‫ي‬‫ي‬‫ب‬‫ب‬‫د‬‫د‬ ‫ة‬‫ة‬‫ط‬‫ط‬‫ر‬‫ر‬‫ش‬‫ش‬ ‫ي‬‫ي‬‫ف‬‫ف‬ ‫ة‬‫ة‬‫ف‬‫ف‬‫ر‬‫ر‬‫ع‬‫ع‬‫مل‬‫امل‬‫ا‬ ‫ر‬‫ر‬‫ي‬‫ي‬‫د‬‫د‬‫م‬‫م‬ ‫ج‬‫ج‬‫م‬‫م‬‫ا‬‫ا‬‫ن‬‫ن‬‫ر‬‫ر‬‫ب‬‫ب‬ Knowledge  Manager  Program  in  the   Dubai  Police       Dubai  Police    March  14   1   
‫ا‬‫إدارته‬ ‫في‬ ‫نرغب‬ ‫التي‬ ‫املعرفة‬ ‫هي‬ ‫ما‬  what  is  the  knowledge  that  we    need  to  manage  � ‫؟‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -1 ‫؟‬ ‫ﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2   ‫؟‬ ‫ﻭوﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3 1-­‐  Explicit  knowledge  ?   2-­‐  Tacit  knowledge  ?   3-­‐  Explicit  &  Tacit  knowledge  ?     March  14   Dubai  Police     2   ‫ﺍاﻝلﻡمﻥنﻅظﻡمﺍاﺕت‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﺃأﻥنﻭوﺍاﻉع‬  Knowledge  Types  in  the  Organisations     ‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬  1-‫ﺍاﻝلﻡمﺕتﻉعﺍاﻡمﻝلﻱيﻥن‬   ‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2  ‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬   ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3  ‫ﺕت‬‫ﺍاﻝلﻡمﻥنﺕتﺝجﺍا‬   ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -4  ‫ﺕت‬‫ﺍاﻝلﺵشﺭرﺍاﻙكﺍا‬   ‫ﺫذﺍاﻙكﺭرﺓة‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -5  ‫ﺓة‬‫ﺍاﻝلﻡمﻥنﻅظﻡم‬   ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -6  ‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱي‬ ‫ﺍاﻝلﺃأﺹصﻭوﻝل‬     1-­‐  Knowledge  that  located  in   the  customer     2-­‐  Knowledge  that  located  in   the  employees     3-­‐  Knowledge  that  located  in   the  products   4-­‐  Knowledge  that  located  in   the  partnerships   5-­‐  Knowledge  that  located  in   the  organiza�on  memory     6-­‐  Knowledge  that  located  in   the Knowledge  assets      March  14   Dubai  Police     3   
 ‫املعرفة‬ ‫معادلة‬    Knowledge  Equation       ‫ﻡمﺍا‬ ‫ﺇإﻥنﺕتﺍاﺝج‬  ‫ﺩد‬‫ﻥنﻑفﺕتﻕق‬ Product   what  we   miss     ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬  Knowledge  that  located  in  the  employees  ‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑف‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬ Knowledge  Manager  Program   AKM           ‫ﺍاﻝلﻥنﻡمﻭوﺫذﺝج‬ ‫ﺍاﻝلﻡمﺝجﺕتﻡمﻉعﻱي‬ Community     Model     ‫ﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬ ‫ﺍاﻝلﺕتﺩدﻭوﻱيﻥن‬  Codfiication    Strategy ‫ﺍاﻝلﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬ ‫ﺍاﻝلﺫذﺍاﺕتﻱيﺓة‬  personalization    Strategy March  14   Dubai  Police     4   ‫ﺕتﺍاﺭرﻱيﺥخ‬  ‫ﺓة‬‫ﺍاﻝلﻡمﺅؤﺱسﺱس‬ ‫ﻉعﺩدﺩد‬  ‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬ ‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬  ‫ﺓة‬‫ﺍاﻝلﻡمﺡحﻝلﻱي‬ ‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬  ‫ﺓة‬‫ﺍاﻝلﺥخﺍاﺭرﺝجﻱي‬ ‫ﺍاﻝلﺙثﻕقﺍاﻑفﺓة‬  ‫ﺓة‬‫ﺍاﻝلﻉعﺍاﻡم‬ ‫ﺏبﻱيﺉئﺓة‬  ‫ﻝل‬‫ﺍاﻝلﻉعﻡم‬   ‫املعرفة‬ ‫مدير‬ ‫برنامج‬ ‫بناء‬ ‫تم‬ ‫كيف‬  How  was  AKM  bullied March  14   Dubai  Police     5    ‫ل‬‫  قب‬‫ن‬‫  م‬‫ج‬‫  البرنام‬‫ى‬‫  محتو‬‫م‬‫  تصمي‬‫مت‬  -­‐۱  ‫ي‬‫  دب‬‫ة‬‫شرط‬     1-­‐  The  program  designed  by   the  Dubai  Police       March  14   Dubai  Police     6  
  • 2. www.km-­‐me.com                                                                                info@km-­‐me.com  2   ‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﺵشﻩهﺍاﺩدﺓة‬ ‫ﺇإﻉعﺕتﻡمﺍاﺩد‬ ‫ﺕتﻡم‬ -٢۲ ‫ﻕقﺏبﻝل‬ ‫ﻡمﻥن‬ ‫ﻝلﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺱسﺕتﻡمﻥنﺡح‬ ‫ﻑفﻱي‬ ‫ﻭوﺍاﻝلﺇإﺩدﺍاﺭرﺓة‬ ‫ﺍاﻝلﻕقﻱيﺍاﺩدﺓة‬ ‫ﻡمﻉعﻩهﺩد‬ ‫ﺇإﺱسﻡم‬ ‫ﺕتﺡحﺕت‬ ‫ﺍاﻝلﻡمﺕتﺡحﺩدﺓة‬ ‫ﺍاﻝلﻡمﻡمﻝلﻙكﺓة‬ Advance  Knowledge   Manager     2-­‐   Acquire   accredita�on   of   the   Knowledge   Director   Program   from   the   Ins�tute   of   Leadership   and   Management   in   the   United   Kingdom,   under   the   name   Advance  Knowledge  Manager     March  14   Dubai  Police     7   ‫ﻡمﺡحﺕتﻭوﻯى‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﺭرﻙكﻱيﺯز‬ ‫ﺕتﻡم‬ -٣۳ ‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻥنﻕقﺍاﻁط‬ ‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﻁطﻭوﻱيﺭر‬ ‫ﻉعﻡمﻝلﻱيﺍاﺕت‬ ‫ﺕتﺥخﺩدﻡم‬ ‫ﺍاﻝلﺡحﻙكﻭوﻡمﻱي‬ ‫ﺍاﻝلﻕقﻁطﺍاﻉع‬   3-­‐   The   Program   content   focused   on   the   points   that   serve   develop   opera�on   in   the   public   sector     March  14   Dubai  Police     8   ‫ﺍاﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺕتﺯزﻭوﻱيﺩد‬ ‫ﺕتﻡم‬ -٤ ‫ﻡمﺡحﺩدﺩدﺓة‬ ‫ﻭو‬ ‫ﻭوﺍاﺽضﺡحﺓة‬ ‫ﺏبﺥخﻁطﻭوﺍاﺕت‬ ‫ﺍاﻝلﺙثﻍغﺭرﺍاﺕت‬ ‫ﺱسﺩد‬ ‫ﻑفﻱي‬ ‫ﺕتﺱسﺍاﻉعﺩدﻩهﻡم‬ ‫ﻡمﻥن‬ ‫ﺇإﺩدﺍاﺭرﺍاﺕتﻩهﻡم‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱيﺓة‬ .‫ﺥخﻁطﻭوﺍاﺕت‬ ‫ﺱسﺕتﺓة‬ ‫ﺥخﻝلﺍاﻝل‬   4-­‐   All  candidates   supplied  with  six  steps   that  help  them  to  fill   knowledge  gap  in  their   departments    .       March  14   Dubai  Police     9   Results ‫النتائج‬ /   March  14   Dubai  Police     10   ‫ﻝلﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ٣۳٣۳ ‫ﺩدﺏبﻱي‬ ‫ﺵشﺭرﻁطﺓة‬ ‫ﻑفﻱي‬ ‫ﻝلﺩدﻱيﻥنﺍا‬ -١۱   1-­‐  We  have  in    the  Dubai  Police  33  director   for  knowledge       Results ‫النتائج‬ /   March  14   Dubai  Police     11   ‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺍاﺭرﻑف‬ )٤( ‫ﺍاﻝلﺁآﻥن‬ ‫ﺡحﺕتﻯى‬ ‫ﻥنﻡمﺕتﻝلﻙك‬ -٢۲ ‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﻉعﻡمﻝل‬ ‫ﺝجﺍاﺭرﻱي‬ ‫ﻭو‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﺥخﻝلﺍاﻝل‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬   ‫ﺝجﺩدﻱيﺩد‬ ‫ﻡمﻥن‬ ‫ﺇإﻥنﺕتﺍاﺝجﻩهﺍا‬ ‫ﺇإﻉعﺍاﺩدﺓة‬ 2-­‐  We  have  un�l  now  (4)  new  knowledge   has  been  harvested  through  the  program     ‫ﺍاﻝلﺃأﻭوﻝل‬ ‫ﺍاﻝلﺭرﺏبﻉع‬   ‫ﺍاﺍاﻝلﺙثﺍاﻥنﻱي‬ ‫ﺍاﻝلﺭرﺏبﻉع‬   ‫ﺍاﺍاﻝلﺙثﺍاﻝلﺙث‬ ‫ﺍاﻝلﺭرﺏبﻉع‬   ‫ﺍاﻝلﺭرﺍاﺏبﻉع‬ ‫ﺍاﻝلﺭرﺏبﻉع‬ ٤   ٨۸   ١۱٢۲   ١۱٦    ٢۲٠۰١۱٤ ‫ﺱسﻥنﺓة‬   ‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻉعﺩدﺩد‬
  • 3. www.km-­‐me.com                                                                                info@km-­‐me.com  3   Results ‫النتائج‬ /   March  14   Dubai  Police     13   ‫ﺃأﻙكﺙثﺭر‬ ‫ﻥنﺕتﻡمﺕتﻝلﻙك‬ ‫ﺏبﺃأﻥن‬ ٢۲٠۰١۱٤ ‫ﻥنﻩهﺍاﻱيﺓة‬ ‫ﻑفﻱي‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٣۳ ‫ﻡمﻥن‬ ‫ﺇإﻕقﺕتﻥنﺍاﺹصﻩهﺍا‬ ‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺭرﻑفﺓة‬ )١۱٦( ‫ﻡمﻥن‬   ‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬ ‫ﺏبﺭرﺍاﻡمﺝج‬ ١۱٠۰ ‫ﻉعﻥن‬ ‫ﻱيﻕقﻝل‬ ‫ﻝلﺍا‬ ‫ﻡمﺍا‬ ‫ﻥنﻥنﺕتﺝج‬ ‫ﺍاﻥن‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٤ ‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻡمﻥن‬ ) ‫ﺇإﺩدﺍاﺭرﻱيﺓة‬ – ‫ﺕتﺩدﺭرﻱيﺏبﻱيﺓة‬ ( ‫ﻡمﺕتﻥنﻭوﻉعﺓة‬   ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬ ‫ﺱسﻱيﺕتﻡم‬       3-­‐We  expect  at  the  end  of  2014  that  we  will   owns  more  than  (15)  new  knowledge   4-­‐  We  expect  produce  at  least  10  programs   (training  -­‐  administra�ve)  from  knowledge   that  will  be  harvested  from  the  program   director  of  knowledge   Ibrahim.a.seba@gmail.com   March  14   Dubai  Police     14