Dr Ibrahim Seba Al Marri's presentation at KM Middle East 2014, Dubai, UAE, 12 March 2014

1. www.km-­‐me.com
info@km-­‐me.com
1
‫ي‬‫ي‬‫ب‬‫ب‬‫د‬‫د‬ ‫ة‬‫ة‬‫ط‬‫ط‬‫ر‬‫ر‬‫ش‬‫ش‬ ‫ي‬‫ي‬‫ف‬‫ف‬ ‫ة‬‫ة‬‫ف‬‫ف‬‫ر‬‫ر‬‫ع‬‫ع‬‫مل‬‫امل‬‫ا‬ ‫ر‬‫ر‬‫ي‬‫ي‬‫د‬‫د‬‫م‬‫م‬ ‫ج‬‫ج‬‫م‬‫م‬‫ا‬‫ا‬‫ن‬‫ن‬‫ر‬‫ر‬‫ب‬‫ب‬
Knowledge
Manager
Program
in
the
Dubai
Police
Dubai
Police
March
14
1
‫ا‬‫إدارته‬ ‫في‬ ‫نرغب‬ ‫التي‬ ‫املعرفة‬ ‫هي‬ ‫ما‬
what
is
the
knowledge
that
we
need
to
manage
�
‫؟‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -1
‫؟‬ ‫ﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2
‫؟‬ ‫ﻭوﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3
1-­‐
Explicit
knowledge
?
2-­‐
Tacit
knowledge
?
3-­‐
Explicit
&
Tacit
knowledge
?
March
14
Dubai
Police
2
‫ﺍاﻝلﻡمﻥنﻅظﻡمﺍاﺕت‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﺃأﻥنﻭوﺍاﻉع‬
Knowledge
Types
in
the
Organisations
‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬
1-‫ﺍاﻝلﻡمﺕتﻉعﺍاﻡمﻝلﻱيﻥن‬
‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2
‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3
‫ﺕت‬‫ﺍاﻝلﻡمﻥنﺕتﺝجﺍا‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -4
‫ﺕت‬‫ﺍاﻝلﺵشﺭرﺍاﻙكﺍا‬
‫ﺫذﺍاﻙكﺭرﺓة‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -5
‫ﺓة‬‫ﺍاﻝلﻡمﻥنﻅظﻡم‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -6
‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱي‬ ‫ﺍاﻝلﺃأﺹصﻭوﻝل‬
1-­‐
Knowledge
that
located
in
the
customer
2-­‐
Knowledge
that
located
in
the
employees
3-­‐
Knowledge
that
located
in
the
products
4-­‐
Knowledge
that
located
in
the
partnerships
5-­‐
Knowledge
that
located
in
the
organiza�on
memory
6-­‐
Knowledge
that
located
in
the Knowledge
assets
March
14
Dubai
Police
3
‫املعرفة‬ ‫معادلة‬
Knowledge
Equation
‫ﻡمﺍا‬ ‫ﺇإﻥنﺕتﺍاﺝج‬
‫ﺩد‬‫ﻥنﻑفﺕتﻕق‬
Product
what
we
miss
‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬
‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬
‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬
Knowledge
that
located
in
the
employees
‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑف‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬
Knowledge
Manager
Program
AKM
‫ﺍاﻝلﻥنﻡمﻭوﺫذﺝج‬
‫ﺍاﻝلﻡمﺝجﺕتﻡمﻉعﻱي‬
Community
Model
‫ﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬
‫ﺍاﻝلﺕتﺩدﻭوﻱيﻥن‬
Codfiication
Strategy
‫ﺍاﻝلﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬
‫ﺍاﻝلﺫذﺍاﺕتﻱيﺓة‬
personalization
Strategy
March
14
Dubai
Police
4
‫ﺕتﺍاﺭرﻱيﺥخ‬
‫ﺓة‬‫ﺍاﻝلﻡمﺅؤﺱسﺱس‬
‫ﻉعﺩدﺩد‬
‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬
‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬
‫ﺓة‬‫ﺍاﻝلﻡمﺡحﻝلﻱي‬
‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬
‫ﺓة‬‫ﺍاﻝلﺥخﺍاﺭرﺝجﻱي‬
‫ﺍاﻝلﺙثﻕقﺍاﻑفﺓة‬
‫ﺓة‬‫ﺍاﻝلﻉعﺍاﻡم‬
‫ﺏبﻱيﺉئﺓة‬
‫ﻝل‬‫ﺍاﻝلﻉعﻡم‬
‫املعرفة‬ ‫مدير‬ ‫برنامج‬ ‫بناء‬ ‫تم‬ ‫كيف‬
How
was
AKM
bullied
March
14
Dubai
Police
5
‫ل‬‫
قب‬‫ن‬‫
م‬‫ج‬‫
البرنام‬‫ى‬‫
محتو‬‫م‬‫
تصمي‬‫مت‬
-­‐۱
‫ي‬‫
دب‬‫ة‬‫شرط‬
1-­‐
The
program
designed
by
the
Dubai
Police
March
14
Dubai
Police
6

2. www.km-­‐me.com
info@km-­‐me.com
2
‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﺵشﻩهﺍاﺩدﺓة‬ ‫ﺇإﻉعﺕتﻡمﺍاﺩد‬ ‫ﺕتﻡم‬ -٢۲
‫ﻕقﺏبﻝل‬ ‫ﻡمﻥن‬ ‫ﻝلﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺱسﺕتﻡمﻥنﺡح‬
‫ﻑفﻱي‬ ‫ﻭوﺍاﻝلﺇإﺩدﺍاﺭرﺓة‬ ‫ﺍاﻝلﻕقﻱيﺍاﺩدﺓة‬ ‫ﻡمﻉعﻩهﺩد‬
‫ﺇإﺱسﻡم‬ ‫ﺕتﺡحﺕت‬ ‫ﺍاﻝلﻡمﺕتﺡحﺩدﺓة‬ ‫ﺍاﻝلﻡمﻡمﻝلﻙكﺓة‬
Advance
Knowledge
Manager
2-­‐
Acquire
accredita�on
of
the
Knowledge
Director
Program
from
the
Ins�tute
of
Leadership
and
Management
in
the
United
Kingdom,
under
the
name
Advance
Knowledge
Manager
March
14
Dubai
Police
7
‫ﻡمﺡحﺕتﻭوﻯى‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﺭرﻙكﻱيﺯز‬ ‫ﺕتﻡم‬ -٣۳
‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻥنﻕقﺍاﻁط‬ ‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬
‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﻁطﻭوﻱيﺭر‬ ‫ﻉعﻡمﻝلﻱيﺍاﺕت‬ ‫ﺕتﺥخﺩدﻡم‬
‫ﺍاﻝلﺡحﻙكﻭوﻡمﻱي‬ ‫ﺍاﻝلﻕقﻁطﺍاﻉع‬
3-­‐
The
Program
content
focused
on
the
points
that
serve
develop
opera�on
in
the
public
sector
March
14
Dubai
Police
8
‫ﺍاﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺕتﺯزﻭوﻱيﺩد‬ ‫ﺕتﻡم‬ -٤
‫ﻡمﺡحﺩدﺩدﺓة‬ ‫ﻭو‬ ‫ﻭوﺍاﺽضﺡحﺓة‬ ‫ﺏبﺥخﻁطﻭوﺍاﺕت‬
‫ﺍاﻝلﺙثﻍغﺭرﺍاﺕت‬ ‫ﺱسﺩد‬ ‫ﻑفﻱي‬ ‫ﺕتﺱسﺍاﻉعﺩدﻩهﻡم‬
‫ﻡمﻥن‬ ‫ﺇإﺩدﺍاﺭرﺍاﺕتﻩهﻡم‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱيﺓة‬
.‫ﺥخﻁطﻭوﺍاﺕت‬ ‫ﺱسﺕتﺓة‬ ‫ﺥخﻝلﺍاﻝل‬
4-­‐
All
candidates
supplied
with
six
steps
that
help
them
to
fill
knowledge
gap
in
their
departments
.
March
14
Dubai
Police
9
Results ‫النتائج‬ /
March
14
Dubai
Police
10
‫ﻝلﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ٣۳٣۳ ‫ﺩدﺏبﻱي‬ ‫ﺵشﺭرﻁطﺓة‬ ‫ﻑفﻱي‬ ‫ﻝلﺩدﻱيﻥنﺍا‬ -١۱
1-­‐
We
have
in
the
Dubai
Police
33
director
for
knowledge
Results ‫النتائج‬ /
March
14
Dubai
Police
11
‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺍاﺭرﻑف‬ )٤( ‫ﺍاﻝلﺁآﻥن‬ ‫ﺡحﺕتﻯى‬ ‫ﻥنﻡمﺕتﻝلﻙك‬ -٢۲
‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﻉعﻡمﻝل‬ ‫ﺝجﺍاﺭرﻱي‬ ‫ﻭو‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﺥخﻝلﺍاﻝل‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬
‫ﺝجﺩدﻱيﺩد‬ ‫ﻡمﻥن‬ ‫ﺇإﻥنﺕتﺍاﺝجﻩهﺍا‬ ‫ﺇإﻉعﺍاﺩدﺓة‬
2-­‐
We
have
un�l
now
(4)
new
knowledge
has
been
harvested
through
the
program
‫ﺍاﻝلﺃأﻭوﻝل‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
‫ﺍاﺍاﻝلﺙثﺍاﻥنﻱي‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
‫ﺍاﺍاﻝلﺙثﺍاﻝلﺙث‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
‫ﺍاﻝلﺭرﺍاﺏبﻉع‬ ‫ﺍاﻝلﺭرﺏبﻉع‬
٤
٨۸
١۱٢۲
١۱٦
٢۲٠۰١۱٤ ‫ﺱسﻥنﺓة‬
‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻉعﺩدﺩد‬

3. www.km-­‐me.com
info@km-­‐me.com
3
Results ‫النتائج‬ /
March
14
Dubai
Police
13
‫ﺃأﻙكﺙثﺭر‬ ‫ﻥنﺕتﻡمﺕتﻝلﻙك‬ ‫ﺏبﺃأﻥن‬ ٢۲٠۰١۱٤ ‫ﻥنﻩهﺍاﻱيﺓة‬ ‫ﻑفﻱي‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٣۳
‫ﻡمﻥن‬ ‫ﺇإﻕقﺕتﻥنﺍاﺹصﻩهﺍا‬ ‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺭرﻑفﺓة‬ )١۱٦( ‫ﻡمﻥن‬
‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬
‫ﺏبﺭرﺍاﻡمﺝج‬ ١۱٠۰ ‫ﻉعﻥن‬ ‫ﻱيﻕقﻝل‬ ‫ﻝلﺍا‬ ‫ﻡمﺍا‬ ‫ﻥنﻥنﺕتﺝج‬ ‫ﺍاﻥن‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٤
‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻡمﻥن‬ ) ‫ﺇإﺩدﺍاﺭرﻱيﺓة‬ – ‫ﺕتﺩدﺭرﻱيﺏبﻱيﺓة‬ ( ‫ﻡمﺕتﻥنﻭوﻉعﺓة‬
‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬ ‫ﺱسﻱيﺕتﻡم‬
3-­‐We
expect
at
the
end
of
2014
that
we
will
owns
more
than
(15)
new
knowledge
4-­‐
We
expect
produce
at
least
10
programs
(training
-­‐
administra�ve)
from
knowledge
that
will
be
harvested
from
the
program
director
of
knowledge
Ibrahim.a.seba@gmail.com
March
14
Dubai
Police
14