KMME 2014 Dr Ibrahim Seba Al Marri

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Dr Ibrahim Seba Al Marri's presentation at KM Middle East 2014, Dubai, UAE, 12 March 2014

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KMME 2014 Dr Ibrahim Seba Al Marri

  1. 1. www.km-­‐me.com                                                                                info@km-­‐me.com  1     ‫ي‬‫ي‬‫ب‬‫ب‬‫د‬‫د‬ ‫ة‬‫ة‬‫ط‬‫ط‬‫ر‬‫ر‬‫ش‬‫ش‬ ‫ي‬‫ي‬‫ف‬‫ف‬ ‫ة‬‫ة‬‫ف‬‫ف‬‫ر‬‫ر‬‫ع‬‫ع‬‫مل‬‫امل‬‫ا‬ ‫ر‬‫ر‬‫ي‬‫ي‬‫د‬‫د‬‫م‬‫م‬ ‫ج‬‫ج‬‫م‬‫م‬‫ا‬‫ا‬‫ن‬‫ن‬‫ر‬‫ر‬‫ب‬‫ب‬ Knowledge  Manager  Program  in  the   Dubai  Police       Dubai  Police    March  14   1   
‫ا‬‫إدارته‬ ‫في‬ ‫نرغب‬ ‫التي‬ ‫املعرفة‬ ‫هي‬ ‫ما‬  what  is  the  knowledge  that  we    need  to  manage  � ‫؟‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -1 ‫؟‬ ‫ﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2   ‫؟‬ ‫ﻭوﺍاﻝلﺽضﻡمﻥنﻱيﺓة‬ ‫ﺍاﻝلﻅظﺍاﻩهﺭرﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3 1-­‐  Explicit  knowledge  ?   2-­‐  Tacit  knowledge  ?   3-­‐  Explicit  &  Tacit  knowledge  ?     March  14   Dubai  Police     2   ‫ﺍاﻝلﻡمﻥنﻅظﻡمﺍاﺕت‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﺃأﻥنﻭوﺍاﻉع‬  Knowledge  Types  in  the  Organisations     ‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬  1-‫ﺍاﻝلﻡمﺕتﻉعﺍاﻡمﻝلﻱيﻥن‬   ‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -2  ‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬   ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -3  ‫ﺕت‬‫ﺍاﻝلﻡمﻥنﺕتﺝجﺍا‬   ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -4  ‫ﺕت‬‫ﺍاﻝلﺵشﺭرﺍاﻙكﺍا‬   ‫ﺫذﺍاﻙكﺭرﺓة‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -5  ‫ﺓة‬‫ﺍاﻝلﻡمﻥنﻅظﻡم‬   ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ -6  ‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱي‬ ‫ﺍاﻝلﺃأﺹصﻭوﻝل‬     1-­‐  Knowledge  that  located  in   the  customer     2-­‐  Knowledge  that  located  in   the  employees     3-­‐  Knowledge  that  located  in   the  products   4-­‐  Knowledge  that  located  in   the  partnerships   5-­‐  Knowledge  that  located  in   the  organiza�on  memory     6-­‐  Knowledge  that  located  in   the Knowledge  assets      March  14   Dubai  Police     3   
 ‫املعرفة‬ ‫معادلة‬    Knowledge  Equation       ‫ﻡمﺍا‬ ‫ﺇإﻥنﺕتﺍاﺝج‬  ‫ﺩد‬‫ﻥنﻑفﺕتﻕق‬ Product   what  we   miss     ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻝلﺩدﻯى‬ ‫ﺍاﻝلﻡمﻭوﺝجﻭوﺩدﺓة‬ ‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬  Knowledge  that  located  in  the  employees  ‫ﺓة‬‫ﺍاﻝلﻡمﻉعﺭرﻑف‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬ Knowledge  Manager  Program   AKM           ‫ﺍاﻝلﻥنﻡمﻭوﺫذﺝج‬ ‫ﺍاﻝلﻡمﺝجﺕتﻡمﻉعﻱي‬ Community     Model     ‫ﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬ ‫ﺍاﻝلﺕتﺩدﻭوﻱيﻥن‬  Codfiication    Strategy ‫ﺍاﻝلﺇإﺱسﺕتﺭرﺍاﺕتﻱيﺝجﻱيﺓة‬ ‫ﺍاﻝلﺫذﺍاﺕتﻱيﺓة‬  personalization    Strategy March  14   Dubai  Police     4   ‫ﺕتﺍاﺭرﻱيﺥخ‬  ‫ﺓة‬‫ﺍاﻝلﻡمﺅؤﺱسﺱس‬ ‫ﻉعﺩدﺩد‬  ‫ﻥن‬‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱي‬ ‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬  ‫ﺓة‬‫ﺍاﻝلﻡمﺡحﻝلﻱي‬ ‫ﺍاﻝلﺇإﻥنﺝجﺍاﺯزﺍاﺕت‬  ‫ﺓة‬‫ﺍاﻝلﺥخﺍاﺭرﺝجﻱي‬ ‫ﺍاﻝلﺙثﻕقﺍاﻑفﺓة‬  ‫ﺓة‬‫ﺍاﻝلﻉعﺍاﻡم‬ ‫ﺏبﻱيﺉئﺓة‬  ‫ﻝل‬‫ﺍاﻝلﻉعﻡم‬   ‫املعرفة‬ ‫مدير‬ ‫برنامج‬ ‫بناء‬ ‫تم‬ ‫كيف‬  How  was  AKM  bullied March  14   Dubai  Police     5    ‫ل‬‫  قب‬‫ن‬‫  م‬‫ج‬‫  البرنام‬‫ى‬‫  محتو‬‫م‬‫  تصمي‬‫مت‬  -­‐۱  ‫ي‬‫  دب‬‫ة‬‫شرط‬     1-­‐  The  program  designed  by   the  Dubai  Police       March  14   Dubai  Police     6  
  2. 2. www.km-­‐me.com                                                                                info@km-­‐me.com  2   ‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﺵشﻩهﺍاﺩدﺓة‬ ‫ﺇإﻉعﺕتﻡمﺍاﺩد‬ ‫ﺕتﻡم‬ -٢۲ ‫ﻕقﺏبﻝل‬ ‫ﻡمﻥن‬ ‫ﻝلﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺱسﺕتﻡمﻥنﺡح‬ ‫ﻑفﻱي‬ ‫ﻭوﺍاﻝلﺇإﺩدﺍاﺭرﺓة‬ ‫ﺍاﻝلﻕقﻱيﺍاﺩدﺓة‬ ‫ﻡمﻉعﻩهﺩد‬ ‫ﺇإﺱسﻡم‬ ‫ﺕتﺡحﺕت‬ ‫ﺍاﻝلﻡمﺕتﺡحﺩدﺓة‬ ‫ﺍاﻝلﻡمﻡمﻝلﻙكﺓة‬ Advance  Knowledge   Manager     2-­‐   Acquire   accredita�on   of   the   Knowledge   Director   Program   from   the   Ins�tute   of   Leadership   and   Management   in   the   United   Kingdom,   under   the   name   Advance  Knowledge  Manager     March  14   Dubai  Police     7   ‫ﻡمﺡحﺕتﻭوﻯى‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﺭرﻙكﻱيﺯز‬ ‫ﺕتﻡم‬ -٣۳ ‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻥنﻕقﺍاﻁط‬ ‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﺕتﻁطﻭوﻱيﺭر‬ ‫ﻉعﻡمﻝلﻱيﺍاﺕت‬ ‫ﺕتﺥخﺩدﻡم‬ ‫ﺍاﻝلﺡحﻙكﻭوﻡمﻱي‬ ‫ﺍاﻝلﻕقﻁطﺍاﻉع‬   3-­‐   The   Program   content   focused   on   the   points   that   serve   develop   opera�on   in   the   public   sector     March  14   Dubai  Police     8   ‫ﺍاﻝلﻡمﻥنﺕتﺱسﺏبﻱيﻥن‬ ‫ﺕتﺯزﻭوﻱيﺩد‬ ‫ﺕتﻡم‬ -٤ ‫ﻡمﺡحﺩدﺩدﺓة‬ ‫ﻭو‬ ‫ﻭوﺍاﺽضﺡحﺓة‬ ‫ﺏبﺥخﻁطﻭوﺍاﺕت‬ ‫ﺍاﻝلﺙثﻍغﺭرﺍاﺕت‬ ‫ﺱسﺩد‬ ‫ﻑفﻱي‬ ‫ﺕتﺱسﺍاﻉعﺩدﻩهﻡم‬ ‫ﻡمﻥن‬ ‫ﺇإﺩدﺍاﺭرﺍاﺕتﻩهﻡم‬ ‫ﻑفﻱي‬ ‫ﺍاﻝلﻡمﻉعﺭرﻑفﻱيﺓة‬ .‫ﺥخﻁطﻭوﺍاﺕت‬ ‫ﺱسﺕتﺓة‬ ‫ﺥخﻝلﺍاﻝل‬   4-­‐   All  candidates   supplied  with  six  steps   that  help  them  to  fill   knowledge  gap  in  their   departments    .       March  14   Dubai  Police     9   Results ‫النتائج‬ /   March  14   Dubai  Police     10   ‫ﻝلﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ٣۳٣۳ ‫ﺩدﺏبﻱي‬ ‫ﺵشﺭرﻁطﺓة‬ ‫ﻑفﻱي‬ ‫ﻝلﺩدﻱيﻥنﺍا‬ -١۱   1-­‐  We  have  in    the  Dubai  Police  33  director   for  knowledge       Results ‫النتائج‬ /   March  14   Dubai  Police     11   ‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺍاﺭرﻑف‬ )٤( ‫ﺍاﻝلﺁآﻥن‬ ‫ﺡحﺕتﻯى‬ ‫ﻥنﻡمﺕتﻝلﻙك‬ -٢۲ ‫ﻉعﻝلﻯى‬ ‫ﺍاﻝلﻉعﻡمﻝل‬ ‫ﺝجﺍاﺭرﻱي‬ ‫ﻭو‬ ‫ﺍاﻝلﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﺥخﻝلﺍاﻝل‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬   ‫ﺝجﺩدﻱيﺩد‬ ‫ﻡمﻥن‬ ‫ﺇإﻥنﺕتﺍاﺝجﻩهﺍا‬ ‫ﺇإﻉعﺍاﺩدﺓة‬ 2-­‐  We  have  un�l  now  (4)  new  knowledge   has  been  harvested  through  the  program     ‫ﺍاﻝلﺃأﻭوﻝل‬ ‫ﺍاﻝلﺭرﺏبﻉع‬   ‫ﺍاﺍاﻝلﺙثﺍاﻥنﻱي‬ ‫ﺍاﻝلﺭرﺏبﻉع‬   ‫ﺍاﺍاﻝلﺙثﺍاﻝلﺙث‬ ‫ﺍاﻝلﺭرﺏبﻉع‬   ‫ﺍاﻝلﺭرﺍاﺏبﻉع‬ ‫ﺍاﻝلﺭرﺏبﻉع‬ ٤   ٨۸   ١۱٢۲   ١۱٦    ٢۲٠۰١۱٤ ‫ﺱسﻥنﺓة‬   ‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻉعﺩدﺩد‬
  3. 3. www.km-­‐me.com                                                                                info@km-­‐me.com  3   Results ‫النتائج‬ /   March  14   Dubai  Police     13   ‫ﺃأﻙكﺙثﺭر‬ ‫ﻥنﺕتﻡمﺕتﻝلﻙك‬ ‫ﺏبﺃأﻥن‬ ٢۲٠۰١۱٤ ‫ﻥنﻩهﺍاﻱيﺓة‬ ‫ﻑفﻱي‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٣۳ ‫ﻡمﻥن‬ ‫ﺇإﻕقﺕتﻥنﺍاﺹصﻩهﺍا‬ ‫ﺕتﻡم‬ ‫ﺝجﺩدﻱيﺩدﺓة‬ ‫ﻡمﻉعﺭرﻑفﺓة‬ )١۱٦( ‫ﻡمﻥن‬   ‫ﺍاﻝلﻡمﻭوﻅظﻑفﻱيﻥن‬ ‫ﺏبﺭرﺍاﻡمﺝج‬ ١۱٠۰ ‫ﻉعﻥن‬ ‫ﻱيﻕقﻝل‬ ‫ﻝلﺍا‬ ‫ﻡمﺍا‬ ‫ﻥنﻥنﺕتﺝج‬ ‫ﺍاﻥن‬ ‫ﻥنﺕتﻭوﻕقﻉع‬ -٤ ‫ﺍاﻝلﺕتﻱي‬ ‫ﺍاﻝلﻡمﻉعﺍاﺭرﻑف‬ ‫ﻡمﻥن‬ ) ‫ﺇإﺩدﺍاﺭرﻱيﺓة‬ – ‫ﺕتﺩدﺭرﻱيﺏبﻱيﺓة‬ ( ‫ﻡمﺕتﻥنﻭوﻉعﺓة‬   ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﻡمﺩدﻱيﺭر‬ ‫ﺏبﺭرﻥنﺍاﻡمﺝج‬ ‫ﻡمﻥن‬ ‫ﺡحﺹصﺩدﻩهﺍا‬ ‫ﺱسﻱيﺕتﻡم‬       3-­‐We  expect  at  the  end  of  2014  that  we  will   owns  more  than  (15)  new  knowledge   4-­‐  We  expect  produce  at  least  10  programs   (training  -­‐  administra�ve)  from  knowledge   that  will  be  harvested  from  the  program   director  of  knowledge   Ibrahim.a.seba@gmail.com   March  14   Dubai  Police     14  

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