New opportunities and growing with disruptive technology
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I was part of the @GIBS_SA Future of Consulting – Navigate. Innovate. Grow conference, in Johannesburg at GIBS on 16 September 2014, I was part of a panel discussing 'New opportunities and growing with disruptive technology'. Other panel members were Lee Naik from Accenture, Brett StClair from Google, Rory Moore from the Innovation Agency and Mteto Nyati from Microsoft. Well organised by Angelo Kehayas, fantastic opportunity to collaborate and share thinking as a South African consulting initiative.
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New opportunities and growing with disruptive technology
- 1. New opportunities and growing with disruptive technology Jurie Schoeman Client Engagement and Strategy Executive © BSG. All rights reserved. 16 September 2014
- 2. Context Challenges Opportunities © BSG. All rights reserved. How to progress?
- 3. Challenges © BSG. All rights reserved. Increased diversity in user and customer needs Higher customer expectations Lower barriers to compete Already significant skills shortage Risk & uncertainty
- 4. Opportunities Provide customer choice © BSG. All rights reserved. Understand what’s really going on – better access to user and customer feedback Prioritise change more effectively – invest in doing the right things Business and IT working more closely together in creating change
- 5. How to progress? Be agile in all that you do! © BSG. All rights reserved. Innovate like entrepreneurs Become truly customer-centric Support education as a priority Partnerships New methods and thinking
- 6. Jurie Schoeman Client Engagement and Strategy +27 11 215 6666 Jurie.schoeman@bsg.co.za @Jurie_S Oxford Terrace 3 Ninth Street Houghton Estate 2198 www.bsg.co.za // @bsgafrica THANK YOU!
Editor's Notes
- What do we believe is necessary to address these challenges, and to take advantage of these opportunities: Be agile in all that you do – not just in developing software and applications incrementally using methods like Scrum, but in creating agility and flexibility in integrating applications, in evolving the business, in having an extendable base that can be built on. Must include visual methods to enhance alignment and better communication, as that’s the key for collaboration to happen. Agile manifesto: Individuals and interactions over Processes and tools Working software over Comprehensive documentation Customer collaboration over Contract negotiation Responding to change over Following a plan 2. Applying start-up principles to enable established organisations to innovate like entrepreneurs – this is a must, because the competition is already doing this! It’s a paradigm shift, but the previous paradigm had between 50 and 80% failure rates, so there shouldn’t be resistance to a better methodology! 3. Be truly customer-centric in all that you do – but can’t be lip service, you have to value customer needs more than business needs. Best illustrated by a customer segmentation conference I attended, where one of the big 4 said that with better data you can better exploit your customers! 4. Authentically support education as a priority in SA. BSG does this by supporting the LEAP Science and Maths Schools, by participating in university advisory boards and by providing opportunities for graduates to learn more about the world of consulting. As an industry we can’t grow if we don’t support education, as we will just keep cannibalising the scarce skills between us, and driving up salaries and expectations due to demand / supply imbalance, which then pushes up rates and reduces the opportunities we all have to do great work and to make a difference That’s a brief overview of how BSG sees new opportunities and especially growing with disruptive technology, I look forward to discussing this further with any of you.
- It has been a pleasure to be with you today, I would love to discuss this further, and to share thoughts in terms of innovation and creating change. Please contact me on LinkedIn or Twitter, or by email, and let’s make a difference in the lives of our clients, customers and employees! I thank you!