Harrah Church Hospitality Map
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A walk through the Hospitality Map and Touchpoints for Harrah Church. These are significant areas of connection where Harrah Church seeks to WOW guests and create a grace-filled culture for our church family.
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Harrah Church Hospitality Map
- 2. HOSPITALITY MEANS LOVING STRANGERS LIKE WE WOULD OUR BROTHER.
- 3. GOD LOVES PEOPLE RIGHT WHERE THEY ARE. Mark Waltz
- 4. PEOPLE DON’T CARE ABOUT BEING ASSIMILATED. WHAT THEY DO CARE ABOUT IS WHETHER WE CAN HELP THEM ADDRESS THE ISSUES RIGHT IN FRONT OF THEM. Mark Waltz WHY HOSPITALITY?
- 5. ACCEPTANCE IS AN ACT OF THE HEART. TO ACCEPT SOMEONE IS TO AFFIRM TO THEM THAT YOU THINK IT’S A VERY GOOD THING THEY ARE ALIVE. John Ortberg WHY HOSPITALITY?
- 7. WHY HOSPITALITY? GOD’S AGENDA IS LOVE, IS YOURS? ▸ Most people who check out our church are asking these questions: ▸ What’s here for me? ▸ Will this place help me raise my kids? ▸ Can I find hope for my marriage here? ▸ Will I ever crawl out of the rut I’m in? ▸ Is this a safe place that will help me heal?
- 9. A FIRST-TIME GUEST WILL DECIDE IF HE/SHE IS RETURNING IN THOSE FIRST 11 MINUTES. Will Mancini HOSPITALITY
- 10. HOSPITALITY TOUCHPOINTS FOR FIRST 24 HOURS ▸ Word of Mouth ▸ Website ▸ Lawn and Grounds ▸ Outdoor Signage ▸ Parking Lot ▸ Doors ▸ Greeters ▸ Indoor Signage ▸ Cleanliness in Building ▸ Easily Identifiable Volunteers ▸ Lobby Team ▸ Map of Campus ▸ Guest Concierges ▸ Check-In ▸ Connection Center ▸ Bathrooms ▸ Refreshments ▸ Ushers ▸ Video Announcements ▸ Connection Cards ▸ Meet & Greet Time ▸ Volunteer Center ▸ Decision Center ▸ Membership Class Registration ▸ Follow Up Processes ▸ Pastor’s Phone Call
- 11. WEBSITE HELP PEOPLE FIND THEIR NEXT STEPS
- 13. VOLUNTEER TRAINING HELP PEOPLE FIND THEIR NEXT STEPS
- 15. HOSPITALITY IS OUR LOVE FOR STRANGERS. HOSPITALITY TEAM HANDBOOK UNLEASHING SPIRITUAL LEADERS TO IMPACT A BROKEN WORLD FOR JESUS CHRIST Hospitality | Worship | Growth Track | Small Groups | Impact Teams Create a Playbook for Your Team
- 16. SIGNAGE HELP PEOPLE FIND THEIR NEXT STEPS
- 17. ATTENTION TO DETAILS SHOW PEOPLE YOU CARE ABOUT THEM.
- 20. CAMPUS MAP HELP PEOPLE FIND THEIR NEXT STEPS
- 22. TOP THREE DESTINATIONS HELP PEOPLE FIND THEIR NEXT STEPS
- 24. GIVING & FORMS HELP PEOPLE FIND THEIR NEXT STEPS
- 26. GROUPS & MEMBERSHIP HELP PEOPLE FIND THEIR NEXT STEPS
- 28. DECISION CENTER HELP PEOPLE FIND THEIR NEXT STEPS
- 30. SERVICE OPPORTUNITIES HELP PEOPLE FIND THEIR NEXT STEPS
- 32. CONNECTION CARD HELP PEOPLE FIND THEIR NEXT STEPS
- 33. Please place in an offering bucket when they are passed or in the offering boxes by the exits. First Time Guest Second Visit First ________________________ Last ________________________ Email _______________________ Cell Phone (____) _____-_______ Date of Birth ____/____/_____ Male Female Spouse First _______________________ Last _____________________________ Email ____________________________ Cell Phone (____) ______-___________ Date of Birth ____/____/_____ Male Female Address ___________________________________ Apt ________ City __________________________ State ____________________ Zip ______________ How did you hear about us? Friend Outreach/Event Social Media Sign First ________________________ Last ________________________ Cell Phone (____) _____-_______ DOB ____/____/_____ Boy Girl First ________________________ Last ________________________ Cell Phone (____) _____-_______ DOB ____/____/_____ Boy Girl My Spiritual Journey: I’m committing my life to Jesus today I want to be baptized I’m interested in Dinner with the Pastors I want to attend Growth Track First ________________________ Last ________________________ Cell Phone (____) _____-_______ DOB ____/____/_____ Boy Girl First ________________________ Last ________________________ Cell Phone (____) _____-_______ DOB ____/____/_____ Boy Girl Children Information (Under 18) Prayer Request: _________________________________________________ ______________________________________________________________ ______________________________________________________________
- 34. DINNER WITH THE PASTORS HELP PEOPLE FIND THEIR NEXT STEPS
- 35. GREAT PEOPLE GREAT FOOD GREAT VISION GREAT RESULTS Dinner With the Pastors
- 36. CONNECTION EVENTS HELP PEOPLE FIND THEIR NEXT STEPS