Scott and I have not only become great business partners but also life partners. Both with a strong background in training from Apple Retail and IBM. If you are looking for fantastic course design as well as strong delivery then you've found us!

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Jamie Hayes is a highly sought after, innovative and
pioneering sales relationship expert who specialises in
working with large retail businesses to help them build
meaningful relationships with their customers, so that their
sales become a natural by-product of that relationship. He
has coached and trained teams at Apple, NHS, Hilton and
P&O, providing them with the skills to forge sustainable
relationships with their customers. Most recently helping
Apple Retail win an initial deal worth £1.4 million.
Jamie understands the importance of offering a great
customer service experience. He has transformed sales
teams in a broad range of vertical markets: everything from
award winning estate agents, to one of the countries largest
insolvency practices. But it was at Apple where Jamie really
made his name in sales, as their Retail Business Specialist.
He won the Apple Spirit of Business award, spoke publicly
at events and trained hundreds of Apple sales employees.
Today, he is known for transforming high street retail stores,
by teaching them how to connect with their customers.
Scott Summers is an award winning training designer and
sales & communication skills trainer. He has developed
dozens of highly effective training courses (both face- to-
face and webinar) for thousands of sales consultants,
managers and executives at companies such as M&S,
Apple, O2, Google and IBM, training them to be more
connected, engaging and influential. His work has helped
them win deals worth millions of pounds.
A graduate from the Master Trainer Institute in Geneva, Scott
has worked in the training profession for 23 years winning a
UK Learning Industry award for training design. During the
last 10 years, he became IBM’s lead interpersonal skills
trainer in Europe. As IBM’s highest rated trainer, his courses
include Relationship Skills Building, Expert Presentation
Skills and Train The Trainer.
Scott is famous for developing sales & relationship
professionals, speaking at business conferences and
delivering his inspirational courses to over 3000
professionals around the world.