1. Taking the social out of social media Social tools in a business context Richard Dennison Senior manager - social media [email_address] http://richarddennison.wordpress.com/ http://twitter.com/RichardDennison
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3. About BT Today BT is a global communications services company – operate in 170 countries; offices in 50 countries – 110,000 employees; 160,000 intranet users We are dedicated to helping our customers thrive in a changing world. We are committed to using the power of communication to build a better, more sustainable world. Our global 21CN platform allows us to deliver software-driven services that are faster, more reliable and simpler to use. What makes us different? What are our goals? Being number one for customer service. Being a company that is recognised for innovation and great service, and for delivering value to shareholders.
4. It’s all about ‘participation’ Encouraging every employee to believe they can make a difference … "Your employees are all loyal, interested, intelligent, creative, engaged and dedicated people … except during the 8 hours each day they're working for you." Tom Peters Employees as people self-expression being opinionated having personality