Presentation: Creating a Culture of Innovation
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IdeaScale hosted guest speaker Joe Brummer from Community Mediation, Inc. for a workshop addressing one of innovation’s most common challenges: creating a culture that is conducive to innovation and innovative ideas. Brummer introduces communication tactics that have been successfully applied in other IdeaScale innovation programs. View the webinar recording here: http://youtu.be/OzMt-WEYO9Y
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Presentation: Creating a Culture of Innovation
- 1. CREATING A CULTURE OF INNOVATION: COMMUNICATION STRATEGIES FOR INNOVATORS ! Presented by: Joe Brummer Community Mediation, Inc.
- 2. SAMUEL “JOE” BRUMMER ASSOCIATE EXECUTIVE DIRECTOR ( 203)- 782-350 0! J O E @ C M E D I AT I O N . O R G! TWITTER: @CMEDIATION
- 3. ELEMENTS OF INNOVATION •Creativity •Resilience •Vulnerability •Value Creation •Teamwork •Play •Ideation •Collaboration •Accepting Failure •EMPATHY
- 5. WHAT IS EMPATHY? The ability to: 1.) recognize and understand another’s emotions without feeling those emotions yourself (known Affective Empathy) ! 2.) the ability to take another’s perspective and see the world from their shoes (known asTheory of Mind or Cognitive Empathy)
- 6. HOW DOES EMPATHY WORK? •Mirror Neurons •Oxytocin
- 7. WHY EMPATHY? Organizations that incorporate into their thinking, planning, and doing the empathic connection that generates employee empowerment experience such far-reaching results as the following, cited in the Collins and Fisher research: ◦ 45% lower costs ◦ 250% improvement in productivity ◦ 100% increase in revenues and profits ◦ 50% cut in accidents, absenteeism, and sickness ◦ 3.42 to 18.50 times increase in the general stock market value Source: Miyashiro, Jerry Colonna Marie R. (2011-10-01).The Empathy Factor:Your Competitive Advantage for Personal, Team, and Business Success (p. 29). Independent Publishers Group. Kindle Edition.
- 8. Elements of Workplace Culture & Sub-Culture: • Power/Control • Authority vs. Power • Transparency • Sense ofTrust • Gender Differences/Roles • Diversity • Unwritten Rules • Stories/narratives • Organizational Habits • Traditions • Growth • Shared Reality • Mission • Teamwork • Policy/Procedures • Play/mandatory overtime • Engagement/Sense of Connection • Communication • Workplace Bullying • Roles and Relationships
- 10. TOXIC WORKPLACE Culture of busy-overwhelmed-pressure-never enough time- EVERYTHING IS RUSH-RUSH
- 11. EMPATHIC WORKPLACE Culture of rest-preparation-wellness-support-teamwork Work/life Balance/PLAY
- 12. TOXIC WORKPLACE Culture of cliques-gossip-outcasts-bullying-polarization
- 13. EMPATHIC WORKPLACE Culture of SHARED MISSION
- 14. TOXIC WORKPLACE Culture of BLAME
- 15. EMPATHIC WORKPLACE Culture of ACCOUNTABILITY
- 16. TOXIC WORKPLACE Culture of Progressive Discipline
- 17. EMPATHIC WORKPLACE Strength-based SUPPORT systems
- 18. TOXIC WORKPLACE Rules/Policies are designed to control people’s behavior
- 19. EMPATHIC WORKPLACE Rules/policies are meant to set healthy boundaries for success!
- 20. TOXIC WORKPLACE Decisions are made behind closed doors Topdown - Secrecy- Shame
- 21. EMPATHIC WORKPLACE Transparency is the norm not the exception
- 22. TOXIC WORKPLACE Acknowledgment is about punishment & rewards
- 23. EMPATHIC WORKPLACE Acknowledgement is gratitude/celebrations
- 24. EMPATHY BASED CULTURE •Wellness •Shared Identity/ Mission •Accountability •Strength Based Support •Transparency/Open Communication •Rules/Policies •Gratitude
- 25. The Four-Step Model of NVC Connection Fight, Flight, Freeze O Make clear Observations Make evaluations F true feelings Share thoughts N Express universal needs Give strategies R Make actionable & present requests Make Demands
- 27. CONNECTION: “The energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship.” ! ~ Brene Brown, PhD, L.M.S.W. The Gifts of Imperfection
- 28. RELATIONSHIP-BASED WORKPLACES •Relationship to self •Relationship to others •Relationship to the organization
- 29. WHY DOYOU DO IT?
- 30. THE FOUR D’S OF DISCONNECTION •Diagnosing: Telling people “what” they are rather than “what” we need. •Deserve Language: Who is right, wrong, good, bad and who deserves to be rewarded or punished. •Denying Choice/Responsibility: blaming others for our feelings, obscuring choice by saying,“I had to” or “You have to” – inducing guilt and/or shame. •Demanding: threatening, bribing, bullying –inducing fear of punishment or promise of reward.
- 31. Words/Phrases that Disconnect: Ought Should With all due respect… BUT! HOWEVER Have to… I am sorry to say... MUST!! I understand....
- 32. SAYING IT WITH NVC: Honest expression Giving empathy Observation When I see… Observation When you see … Feeling I feel… Feeling Are you feeling Need Because I need… Need Because you Request Would you be willing to… Request Would you like
- 33. THREE MODES OF LISTENING: 1) FIX IT! Approach Sounds like this… Advising “I think you should …” “Why don’t you …” One upping “That’s nothing; wait till you hear what happened to me!” Educating “You'll know better next time” - “What did you learn from that?” - “That’s not a feeling.” Consoling “It wasn’t your fault; you did the best you could.” - “Why would anyone do that to you?” Story telling “That reminds me of the time…” - “I know what you mean, it’s just like when …” Shutting down “Cheer up. Don’t feel so bad.” - “On the bright side, you still have …” Sympathizing “Oh, you poor thing…”“That’s horrible.” Interrogating “When did this happen?” “Who was it?” Explaining “I would have called but…” Correcting “That’s not how it happened.”“You mean last week."
- 34. Approach Sounds like this… Competition “You’re WRONG!” and “I am RIGHT” and even if I am not “right” I am going to prove “You are wrong” anyway… Revenge “You don’t know what you are talking about” “Does anyone have any intelligent questions” “I’ll teach you to question my authority” Silence to remain safe ***Crickets Chirping*** Three Modes of Listening: 2) Defense/Compete
- 35. Three Modes of Listening: 3) Empathy Presence Silent Empathy Understanding Needs Language (OFNR)
- 36. SAYING IT WITH NVC: Honest expression Giving empathy Observation When I see… Observation When you see … Feeling I feel… Feeling Are you feeling Need Because I need… Need Because you Request Would you be willing to… Request Would you like
- 37. The Four Choices to Responding Fight or Flight/ External Control Connection Blame others Blame self Hear my needs Connection with Other’s Needs Fight Flight Honesty Empathy Power over Power under Power with Power with
- 40. Expressing/Receiving PRACTICING Gratitude Steps Components Observation What were the actions that contributed to our well being? Feelings How did we feel about that? Needs What needs were met by the action?