SlideShare a Scribd company logo

Delivering Customer Delight - ParaFest10

•
•
HuddleHQ
HuddleHQ

Delivering Customer Delight - Improving Self-Service while Reducing Cost

Technology
1 of 22
Download to read offline
Delivering Customer Delight Improving self-service whilst reducing cost Jon Landau – Director Customer Engagement, Huddle.net
When the Myspace generation goes to work • Teen punk swearing
Some of Huddle’s clients:
• Who are our customers? • What are they going to pay us? • How are we going to train them? • How are we going to support them long term?
Integrated / Enterprise Suite Server / On Prem Web / Cloud Point Solutions
Stats Jan - Apr 2010 Page Views 64511 KB Articles Viewed 11257 KB Searches Performed 5427 Files Downloaded 1188 Visits 29717 Service Requests 1549
• 73% of customers feel they have enough training & support to use Huddle effectively • 78% of customers would recommend Huddle to other internal teams or a client/supplier (i.e. great, but much more to do!)
* artists’ impression
Delivering Customer Delight - ParaFest10
Delivering Customer Delight - ParaFest10
Delivering Customer Delight - ParaFest10

Recommended

Customer Delight Series
Customer Delight SeriesCustomer Delight Series
Customer Delight SeriesCloudcherry
 
Delighting customer-importance-method
Delighting customer-importance-methodDelighting customer-importance-method
Delighting customer-importance-methodJitendra Sharma
 
Customer Delight
Customer DelightCustomer Delight
Customer DelightDINESH GERA
 
Designing WOW Experiences
Designing WOW ExperiencesDesigning WOW Experiences
Designing WOW ExperiencesDonna Kastner
 
Customer delight
Customer delightCustomer delight
Customer delightJharna Melwani
 
Digital delight: customer service in digital age
Digital delight: customer service in digital ageDigital delight: customer service in digital age
Digital delight: customer service in digital ageWolfzHowl Strategic instigation
 
Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012 Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012 ciudadmedicalzambo
 
Customer delight
Customer delightCustomer delight
Customer delightMausham Banerjee
 

Recommended

Customer Delight Series
Customer Delight SeriesCustomer Delight Series
Customer Delight SeriesCloudcherry
 
Delighting customer-importance-method
Delighting customer-importance-methodDelighting customer-importance-method
Delighting customer-importance-methodJitendra Sharma
 
Customer Delight
Customer DelightCustomer Delight
Customer DelightDINESH GERA
 
Designing WOW Experiences
Designing WOW ExperiencesDesigning WOW Experiences
Designing WOW ExperiencesDonna Kastner
 
Customer delight
Customer delightCustomer delight
Customer delightJharna Melwani
 
Digital delight: customer service in digital age
Digital delight: customer service in digital ageDigital delight: customer service in digital age
Digital delight: customer service in digital ageWolfzHowl Strategic instigation
 
Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012 Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012 ciudadmedicalzambo
 
Customer delight
Customer delightCustomer delight
Customer delightMausham Banerjee
 
Digital loyalty health & beauty expo web version
Digital loyalty health & beauty expo web versionDigital loyalty health & beauty expo web version
Digital loyalty health & beauty expo web versionBlackglass Agency
 
Kana agent-desktop-webinar-mitch-kramer
Kana agent-desktop-webinar-mitch-kramerKana agent-desktop-webinar-mitch-kramer
Kana agent-desktop-webinar-mitch-kramerMark Duffell
 
Amy Nicholson - Content Marketing
Amy Nicholson - Content MarketingAmy Nicholson - Content Marketing
Amy Nicholson - Content MarketingEdge Global Media Group
 
SSOWeek India
SSOWeek IndiaSSOWeek India
SSOWeek Indiasarahye
 
IT Service Strategy & Mngt for OU
IT Service Strategy & Mngt for OUIT Service Strategy & Mngt for OU
IT Service Strategy & Mngt for OUChris Jones
 
Digital Transformation in Professional Services
Digital Transformation in Professional ServicesDigital Transformation in Professional Services
Digital Transformation in Professional ServicesORM
 
Serving professionals' needs
Serving professionals' needs Serving professionals' needs
Serving professionals' needs ORM
 
Moving From Professional Services to Serving Professionals' Needs
Moving From Professional Services to Serving Professionals' NeedsMoving From Professional Services to Serving Professionals' Needs
Moving From Professional Services to Serving Professionals' NeedsMichael Walker
 
Customer and Culture Centric Marketing
Customer and Culture Centric MarketingCustomer and Culture Centric Marketing
Customer and Culture Centric MarketingHanuman Consulting
 
"Customer Service Delivery" Seminar Presentation
"Customer Service Delivery" Seminar Presentation"Customer Service Delivery" Seminar Presentation
"Customer Service Delivery" Seminar PresentationEngageBusinessNetwork
 
7 Things you must do to run IT as a Business
7 Things you must do to run IT as a Business7 Things you must do to run IT as a Business
7 Things you must do to run IT as a BusinessDoug Tedder
 
RingCentral Social Care
RingCentral Social CareRingCentral Social Care
RingCentral Social CareRingCentral, Inc.
 
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...Stickyeyes
 
Datamind presentation
Datamind presentationDatamind presentation
Datamind presentationDatamind Global Services
 
How Well Do You Know Your Customers
How Well Do You Know Your CustomersHow Well Do You Know Your Customers
How Well Do You Know Your CustomersJames Cracknell
 
H-E-B Employee Communications
H-E-B Employee CommunicationsH-E-B Employee Communications
H-E-B Employee CommunicationsIABC Houston
 
HDI Capital Area January 15 2014
HDI Capital Area January 15 2014HDI Capital Area January 15 2014
HDI Capital Area January 15 2014hdicapitalarea
 
Digital marketing a quick run through
Digital marketing a quick run throughDigital marketing a quick run through
Digital marketing a quick run throughMark Hayward
 
Aiimi Business Overview Dec 2010
Aiimi Business Overview Dec 2010Aiimi Business Overview Dec 2010
Aiimi Business Overview Dec 2010damian_85
 
Dgs profile
Dgs profileDgs profile
Dgs profileDatamind Global Services
 
2020: What your marketing will look like.
2020: What your marketing will look like.2020: What your marketing will look like.
2020: What your marketing will look like.HuddleHQ
 
Shared Services and the Cloud at Cheltenham Borough Council
Shared Services and the Cloud at Cheltenham Borough CouncilShared Services and the Cloud at Cheltenham Borough Council
Shared Services and the Cloud at Cheltenham Borough CouncilHuddleHQ
 

More Related Content

Similar to Delivering Customer Delight - ParaFest10

Digital loyalty health & beauty expo web version
Digital loyalty health & beauty expo web versionDigital loyalty health & beauty expo web version
Digital loyalty health & beauty expo web versionBlackglass Agency
 
Kana agent-desktop-webinar-mitch-kramer
Kana agent-desktop-webinar-mitch-kramerKana agent-desktop-webinar-mitch-kramer
Kana agent-desktop-webinar-mitch-kramerMark Duffell
 
SSOWeek India
SSOWeek IndiaSSOWeek India
SSOWeek Indiasarahye
 
IT Service Strategy & Mngt for OU
IT Service Strategy & Mngt for OUIT Service Strategy & Mngt for OU
IT Service Strategy & Mngt for OUChris Jones
 
Digital Transformation in Professional Services
Digital Transformation in Professional ServicesDigital Transformation in Professional Services
Digital Transformation in Professional ServicesORM
 
Serving professionals' needs
Serving professionals' needs Serving professionals' needs
Serving professionals' needs ORM
 
Moving From Professional Services to Serving Professionals' Needs
Moving From Professional Services to Serving Professionals' NeedsMoving From Professional Services to Serving Professionals' Needs
Moving From Professional Services to Serving Professionals' NeedsMichael Walker
 
Customer and Culture Centric Marketing
Customer and Culture Centric MarketingCustomer and Culture Centric Marketing
Customer and Culture Centric MarketingHanuman Consulting
 
"Customer Service Delivery" Seminar Presentation
"Customer Service Delivery" Seminar Presentation"Customer Service Delivery" Seminar Presentation
"Customer Service Delivery" Seminar PresentationEngageBusinessNetwork
 
7 Things you must do to run IT as a Business
7 Things you must do to run IT as a Business7 Things you must do to run IT as a Business
7 Things you must do to run IT as a BusinessDoug Tedder
 
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...Stickyeyes
 
How Well Do You Know Your Customers
How Well Do You Know Your CustomersHow Well Do You Know Your Customers
How Well Do You Know Your CustomersJames Cracknell
 
H-E-B Employee Communications
H-E-B Employee CommunicationsH-E-B Employee Communications
H-E-B Employee CommunicationsIABC Houston
 
HDI Capital Area January 15 2014
HDI Capital Area January 15 2014HDI Capital Area January 15 2014
HDI Capital Area January 15 2014hdicapitalarea
 
Digital marketing a quick run through
Digital marketing a quick run throughDigital marketing a quick run through
Digital marketing a quick run throughMark Hayward
 
Aiimi Business Overview Dec 2010
Aiimi Business Overview Dec 2010Aiimi Business Overview Dec 2010
Aiimi Business Overview Dec 2010damian_85
 

Similar to Delivering Customer Delight - ParaFest10 (20)

Digital loyalty health & beauty expo web version
Digital loyalty health & beauty expo web versionDigital loyalty health & beauty expo web version
Digital loyalty health & beauty expo web version
 
Kana agent-desktop-webinar-mitch-kramer
Kana agent-desktop-webinar-mitch-kramerKana agent-desktop-webinar-mitch-kramer
Kana agent-desktop-webinar-mitch-kramer
 
Amy Nicholson - Content Marketing
Amy Nicholson - Content MarketingAmy Nicholson - Content Marketing
Amy Nicholson - Content Marketing
 
SSOWeek India
SSOWeek IndiaSSOWeek India
SSOWeek India
 
IT Service Strategy & Mngt for OU
IT Service Strategy & Mngt for OUIT Service Strategy & Mngt for OU
IT Service Strategy & Mngt for OU
 
Digital Transformation in Professional Services
Digital Transformation in Professional ServicesDigital Transformation in Professional Services
Digital Transformation in Professional Services
 
Serving professionals' needs
Serving professionals' needs Serving professionals' needs
Serving professionals' needs
 
Moving From Professional Services to Serving Professionals' Needs
Moving From Professional Services to Serving Professionals' NeedsMoving From Professional Services to Serving Professionals' Needs
Moving From Professional Services to Serving Professionals' Needs
 
Customer and Culture Centric Marketing
Customer and Culture Centric MarketingCustomer and Culture Centric Marketing
Customer and Culture Centric Marketing
 
"Customer Service Delivery" Seminar Presentation
"Customer Service Delivery" Seminar Presentation"Customer Service Delivery" Seminar Presentation
"Customer Service Delivery" Seminar Presentation
 
7 Things you must do to run IT as a Business
7 Things you must do to run IT as a Business7 Things you must do to run IT as a Business
7 Things you must do to run IT as a Business
 
RingCentral Social Care
RingCentral Social CareRingCentral Social Care
RingCentral Social Care
 
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...
Building a business culture for digital success. A Stickyeyes Webinar, 9 Marc...
 
Datamind presentation
Datamind presentationDatamind presentation
Datamind presentation
 
How Well Do You Know Your Customers
How Well Do You Know Your CustomersHow Well Do You Know Your Customers
How Well Do You Know Your Customers
 
H-E-B Employee Communications
H-E-B Employee CommunicationsH-E-B Employee Communications
H-E-B Employee Communications
 
HDI Capital Area January 15 2014
HDI Capital Area January 15 2014HDI Capital Area January 15 2014
HDI Capital Area January 15 2014
 
Digital marketing a quick run through
Digital marketing a quick run throughDigital marketing a quick run through
Digital marketing a quick run through
 
Aiimi Business Overview Dec 2010
Aiimi Business Overview Dec 2010Aiimi Business Overview Dec 2010
Aiimi Business Overview Dec 2010
 
Dgs profile
Dgs profileDgs profile
Dgs profile
 

More from HuddleHQ

2020: What your marketing will look like.
2020: What your marketing will look like.2020: What your marketing will look like.
2020: What your marketing will look like.HuddleHQ
 
Shared Services and the Cloud at Cheltenham Borough Council
Shared Services and the Cloud at Cheltenham Borough CouncilShared Services and the Cloud at Cheltenham Borough Council
Shared Services and the Cloud at Cheltenham Borough CouncilHuddleHQ
 
How European policy impacts cloud in the UK public sector
How European policy impacts cloud in the UK public sectorHow European policy impacts cloud in the UK public sector
How European policy impacts cloud in the UK public sectorHuddleHQ
 
Education Funding Agency – David Ogden
Education Funding Agency – David OgdenEducation Funding Agency – David Ogden
Education Funding Agency – David OgdenHuddleHQ
 
Demystifying Enterprise Collaboration
Demystifying Enterprise CollaborationDemystifying Enterprise Collaboration
Demystifying Enterprise CollaborationHuddleHQ
 
Huddle Sync - Intelligent File Sync
Huddle Sync - Intelligent File SyncHuddle Sync - Intelligent File Sync
Huddle Sync - Intelligent File SyncHuddleHQ
 
True collaboration, or: Why SharePoint is no friend to the CIO
True collaboration, or: Why SharePoint is no friend to the CIOTrue collaboration, or: Why SharePoint is no friend to the CIO
True collaboration, or: Why SharePoint is no friend to the CIOHuddleHQ
 
Social business systems - success factors for Enterprise 2.0 applications
Social business systems - success factors for Enterprise 2.0 applicationsSocial business systems - success factors for Enterprise 2.0 applications
Social business systems - success factors for Enterprise 2.0 applicationsHuddleHQ
 
Enterprise level security, the Huddle way
Enterprise level security, the Huddle wayEnterprise level security, the Huddle way
Enterprise level security, the Huddle wayHuddleHQ
 
Communication and collaboration in the Enterprise 2.0 world
Communication and collaboration in the Enterprise 2.0 worldCommunication and collaboration in the Enterprise 2.0 world
Communication and collaboration in the Enterprise 2.0 worldHuddleHQ
 
Comic Relief Case Study
Comic Relief Case StudyComic Relief Case Study
Comic Relief Case StudyHuddleHQ
 
Centrica Case Study
Centrica Case StudyCentrica Case Study
Centrica Case StudyHuddleHQ
 
The Cloud by Mark O'Neill
The Cloud by Mark O'NeillThe Cloud by Mark O'Neill
The Cloud by Mark O'NeillHuddleHQ
 
Cloud Jonathan Hyde, ICT Lead National Audit Office
Cloud Jonathan Hyde, ICT Lead National Audit OfficeCloud Jonathan Hyde, ICT Lead National Audit Office
Cloud Jonathan Hyde, ICT Lead National Audit OfficeHuddleHQ
 
The science of selling
The science of sellingThe science of selling
The science of sellingHuddleHQ
 
BackToLearn.com turns to Huddle for project management and gains a paperless ...
BackToLearn.com turns to Huddle for project management and gains a paperless ...BackToLearn.com turns to Huddle for project management and gains a paperless ...
BackToLearn.com turns to Huddle for project management and gains a paperless ...HuddleHQ
 
Setting up an office in the valley
Setting up an office in the valleySetting up an office in the valley
Setting up an office in the valleyHuddleHQ
 
BIS talks about Huddle
BIS talks about HuddleBIS talks about Huddle
BIS talks about HuddleHuddleHQ
 
The case for platform adoption: Huddle
The case for platform adoption: HuddleThe case for platform adoption: Huddle
The case for platform adoption: HuddleHuddleHQ
 
Liberal Democrats view of Huddle
Liberal Democrats view of HuddleLiberal Democrats view of Huddle
Liberal Democrats view of HuddleHuddleHQ
 

More from HuddleHQ (20)

2020: What your marketing will look like.
2020: What your marketing will look like.2020: What your marketing will look like.
2020: What your marketing will look like.
 
Shared Services and the Cloud at Cheltenham Borough Council
Shared Services and the Cloud at Cheltenham Borough CouncilShared Services and the Cloud at Cheltenham Borough Council
Shared Services and the Cloud at Cheltenham Borough Council
 
How European policy impacts cloud in the UK public sector
How European policy impacts cloud in the UK public sectorHow European policy impacts cloud in the UK public sector
How European policy impacts cloud in the UK public sector
 
Education Funding Agency – David Ogden
Education Funding Agency – David OgdenEducation Funding Agency – David Ogden
Education Funding Agency – David Ogden
 
Demystifying Enterprise Collaboration
Demystifying Enterprise CollaborationDemystifying Enterprise Collaboration
Demystifying Enterprise Collaboration
 
Huddle Sync - Intelligent File Sync
Huddle Sync - Intelligent File SyncHuddle Sync - Intelligent File Sync
Huddle Sync - Intelligent File Sync
 
True collaboration, or: Why SharePoint is no friend to the CIO
True collaboration, or: Why SharePoint is no friend to the CIOTrue collaboration, or: Why SharePoint is no friend to the CIO
True collaboration, or: Why SharePoint is no friend to the CIO
 
Social business systems - success factors for Enterprise 2.0 applications
Social business systems - success factors for Enterprise 2.0 applicationsSocial business systems - success factors for Enterprise 2.0 applications
Social business systems - success factors for Enterprise 2.0 applications
 
Enterprise level security, the Huddle way
Enterprise level security, the Huddle wayEnterprise level security, the Huddle way
Enterprise level security, the Huddle way
 
Communication and collaboration in the Enterprise 2.0 world
Communication and collaboration in the Enterprise 2.0 worldCommunication and collaboration in the Enterprise 2.0 world
Communication and collaboration in the Enterprise 2.0 world
 
Comic Relief Case Study
Comic Relief Case StudyComic Relief Case Study
Comic Relief Case Study
 
Centrica Case Study
Centrica Case StudyCentrica Case Study
Centrica Case Study
 
The Cloud by Mark O'Neill
The Cloud by Mark O'NeillThe Cloud by Mark O'Neill
The Cloud by Mark O'Neill
 
Cloud Jonathan Hyde, ICT Lead National Audit Office
Cloud Jonathan Hyde, ICT Lead National Audit OfficeCloud Jonathan Hyde, ICT Lead National Audit Office
Cloud Jonathan Hyde, ICT Lead National Audit Office
 
The science of selling
The science of sellingThe science of selling
The science of selling
 
BackToLearn.com turns to Huddle for project management and gains a paperless ...
BackToLearn.com turns to Huddle for project management and gains a paperless ...BackToLearn.com turns to Huddle for project management and gains a paperless ...
BackToLearn.com turns to Huddle for project management and gains a paperless ...
 
Setting up an office in the valley
Setting up an office in the valleySetting up an office in the valley
Setting up an office in the valley
 
BIS talks about Huddle
BIS talks about HuddleBIS talks about Huddle
BIS talks about Huddle
 
The case for platform adoption: Huddle
The case for platform adoption: HuddleThe case for platform adoption: Huddle
The case for platform adoption: Huddle
 
Liberal Democrats view of Huddle
Liberal Democrats view of HuddleLiberal Democrats view of Huddle
Liberal Democrats view of Huddle
 

Recently uploaded

Developing An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilDeveloping An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilV3cube
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonetsnaman860154
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Miguel Araújo
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Servicegiselly40
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...Martijn de Jong
 
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxFactors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxKatpro Technologies
 
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEarley Information Science
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘RTylerCroy
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024Rafal Los
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024The Digital Insurer
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Drew Madelung
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking MenDelhi Call girls
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsRoshan Dwivedi
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationRadu Cotescu
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsEnterprise Knowledge
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)Gabriella Davis
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j
 

Recently uploaded (20)

Developing An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilDeveloping An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of Brazil
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptxFactors to Consider When Choosing Accounts Payable Services Providers.pptx
Factors to Consider When Choosing Accounts Payable Services Providers.pptx
 
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slides
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
 

Delivering Customer Delight - ParaFest10

  • 1. Delivering Customer Delight Improving self-service whilst reducing cost Jon Landau – Director Customer Engagement, Huddle.net
  • 2.
  • 3.
  • 4. When the Myspace generation goes to work • Teen punk swearing
  • 6.
  • 7. • Who are our customers? • What are they going to pay us? • How are we going to train them? • How are we going to support them long term?
  • 8.
  • 9. Integrated / Enterprise Suite Server / On Prem Web / Cloud Point Solutions
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. Stats Jan - Apr 2010 Page Views 64511 KB Articles Viewed 11257 KB Searches Performed 5427 Files Downloaded 1188 Visits 29717 Service Requests 1549
  • 17.
  • 18. • 73% of customers feel they have enough training & support to use Huddle effectively • 78% of customers would recommend Huddle to other internal teams or a client/supplier (i.e. great, but much more to do!)