How to grow luxury brands fast. Doug James MD Honey.co.uk Stuart Gates Associate Director Levercliff You would think that, with all the talk of hard times from here until the seas freeze over, the one sector that would really suffer would be gifting, the passing of apparently frivolous and unnecessary products from one person to another. But some trends are up. At one end, top end London stores are showing serious profit returns. At a more modest end, people are spending 15% more on a bunch of flowers than they did three years ago and sales of chocolate selections are expected to rise by 17%. This is not a coincidence. In hard times, people seek compensatory gifts or self-gifts to make up for other, more expensive treats being unattainable. There are, of course, still a few whose natural habitat is Kensington and Notting Hill and have no money concerns. They need not concern us today. There will always be people that travel first class! We are defining luxury as the frivolous, unnecessary purchase. Unnecessary from a practical point of view, that is, but highly necessary from an emotional point of view. But, like any market, there are no easy pickings. Say luxury and you think of art for art’s sake. Not a bit of it. You still need rigorous segmentation and targeting. Get it right and opportunities lie in several areas. Self Gifting A small compensatory gift will ease the pain when you can’t go out to dinner, can’t buy that dress, have to shop carefully. Home Gifting You only have to look at the increasingly desperate 2 for 1 offers from the restaurant chains to know that there’s a shift to eating in. Many have discovered that you can have a great and indulgent evening in for a fraction of the cost of eating out. Ego Gifting We all have egos and there are great opportunities to profit from markets that set out to flatter. It only succeeds, however, if the aura round the offer is powerful. Think Fortnum’s, then think Aldi. Tourist Gifting Tourists are people and many of those people have taste. And money. With the weaker pound and the increase in BRIC tourists, there are great opportunities to create something definitively British but classy. We just wish someone would tell the 2012 Olympic shop. The key to success is to remember that it’s personal, between you and the customer, between the customer and the recipient. If everything about your product and your service reflects this, you can make a lot of money. Honey - Commercial Brand Partners: Commercial Planning, NPD Innovation, Branding, Design, Digital and Marketing. 6 DBA Design Effectiveness Awards in 3 years, makes Honey the UKs most successful new agency ever! doug@honey.co.uk +44 (0)20 7354 4150 honey.co.uk