Just  a<br />EXTREME <br />MAKEOVER<br />GETTING  YOUR  TEAM PARTICIPATINGMORE EFFECTIVELY<br />BUSINESS EDITION<br />andy...
Agenda<br />2006-201?: Paradigm shift in <br />Technology, Economy, Social Behaviors<br />
Why Matters?<br />
Why A Great Team Participation Matters?<br />Reason #1: A Sense of Ownership Leads To Much Better Productivity <br />Issue...
Why A Great Team Participation Matters?<br />Reason #2: Diversity Of Ideas Often Lead to Amazing Innovations<br />Having a...
Why A Great Team Participation Matters?<br />Reason #3: Transparency Leads To Better Decision Making and Actions<br />
Why A Great Team Participation Matters?<br />Reason #4: Globalization: More Products and Services Are Made and Marketed Gl...
Why A Great Team Participation Matters?<br />Reason #5: Building Stronger Team Relationships and  High Morale<br />Let’s<b...
Why A Great Team Participation Matters?<br />Reason #6: More Adaptable To Changes<br />One Person <br />Decision Maker<br ...
Why A Great Team Participation Matters?<br />Reason #7: Knowledge Sharing<br />Post<br /><ul><li>Links
Articles
Documents
Reports</li></ul>SEO Expert<br />Web Designer<br />Traditional Marketing Expert<br />Social Media Expert<br />
Let’s Identify  the  Problems<br />If it’s this good, <br />why many companies fail to execute?<br />
Why We Do Not Participate? <br />Reason #1: Information Overload<br />Email<br />SMS<br />IM<br />RSS Feed<br />“The use o...
Why We Do Not Participate? <br />Reason #2: Team Size Affects Participation<br />Small Team<br />Large Team<br />High in C...
Why People Do Not Participate? <br />Reason #3: Less Transparency<br />Social Networking Today:<br />Less Value Data is Co...
Why People Do Not Participate? <br />Reason #4: Often, Strong Personalities, Seniority  Win Arguments<br />Result: Team me...
Why We Do Not Participate? <br />Reason #5: Long Message Problems<br />Senders<br />Wow, a long email, <br />I’ll read thi...
Why We Do Not Participate? <br />Reason #6: Need to Learn and Confine in Closed  System<br />Why I have to learn, confine ...
Why We Do Not Participate? <br />Our Customers<br />Reason #7: We’re Still Hanging On The Old Way Of Doing Business <br />...
Why We Do Not Participate? <br />Our Partners<br />Reason #8: Security Concerns and Learning Curve <br />Tim, IT Departmen...
Why We Do Not Participate? <br />Reason #7: More Globalization, Culture Clashes<br />West<br />East<br />Encouraged<br />R...
Why We Do Not Participate? <br />Reason #8: IT Concerns in Controlling Data<br />Data protection is very <br />important. ...
Why We Do Not Participate? <br />Reason #9: Why Can’t Business Software/Services Be As Fun?<br />RSS<br />What are you doi...
Why We Do Not Participate? <br />Reason #10: Hard To Bridging Generation Gaps   <br />Generation X, Y, Z<br />Baby Boomer,...
Why We Do Not Participate? <br />Reason #11: Bridging Cultural Technology Gap   <br />In Asia and Europe<br />In United St...
Why We Do Not Participate? <br /> Reason #12: Anonymity and Relationship Strength Matters  <br />More Free Flow<br />Conve...
Paradigm Shift  2006-201?<br />“Old Ways of Doing Business Do Not Work in This New World Anymore”<br />
The Economy Reset<br />Budget Cuts in IT Spending<br />Global Financial Meltdown <br />Puts Heavy Pressure to<br />DO Much...
Users Are Empowered<br />Recommendation,<br />Knowledge Sharing<br />Social Networking<br />More Self Expression<br />Web ...
Digital Life Style Convergence<br />Digital life style divide between work and personal is increasingly <br />blurred. <br...
The Promise of Cloud Computing<br />Will They Deliver?<br />Reliability, High Availability &<br />Capacity Elasticity<br /...
Recommendation<br />Common Sense, Uncommon Approaches For The New World<br />
Fix #1: No More Heavy Software Deployment<br />Old Way<br />New Way<br />Services<br />Your Office<br />Minutes to Registe...
Fix #2: Users Pick The Right Tool To Access Resources <br />Email<br />Texting<br />Conversation, Documents,<br />Data, Ap...
Fix #3: Users Are In Control To Filter Information<br />…Notify me when: <br />Anybody uploads a new documents in “Sales” ...
Fix #4: Service Should Allow Grouping Platform<br />Docs, Data, Conversation<br />Docs, Data, Conversation<br />Docs, Data...
Fix #5: Mobility – Business Is Accessible Anywhere<br />.Project 7503, 30%, Framing started<br />Upload The Latest<br />Ho...
Fix #6: Social Computing and Web 2.0 in Business<br />1<br />Activities<br />2<br />Notifications<br />Status:  I’m in J&R...
Fix #7: Foster Culture of Short Message & Short Meeting;  Embrace Media<br />Short messages take less time to compose<br /...
Fix #8: IT Must Allow Control Security and Cost<br />MUST<br />Enforce Two Form <br />Authentication<br />MUST<br />Enable...
Fix #9: Adjust How You Connect To Customers<br />Follow How Your Customers Spend Their Time Daily <br />“My Customers Are ...
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How To Get Your Team Participating and Collaborating More Effectively

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Prescriptive guideline on how team collaboration can be enhanced. Special focus is given to the technology portions. Human behaviors are a very important part, but they're not part of this presentation scope.

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How To Get Your Team Participating and Collaborating More Effectively

  1. 1. Just a<br />EXTREME <br />MAKEOVER<br />GETTING YOUR TEAM PARTICIPATINGMORE EFFECTIVELY<br />BUSINESS EDITION<br />andy@guppers.com<br />
  2. 2. Agenda<br />2006-201?: Paradigm shift in <br />Technology, Economy, Social Behaviors<br />
  3. 3. Why Matters?<br />
  4. 4. Why A Great Team Participation Matters?<br />Reason #1: A Sense of Ownership Leads To Much Better Productivity <br />Issues to <br />Resolve<br />
  5. 5. Why A Great Team Participation Matters?<br />Reason #2: Diversity Of Ideas Often Lead to Amazing Innovations<br />Having a team with different backgrounds helps<br />Note: This is different than “Design By Committee” approach<br />
  6. 6. Why A Great Team Participation Matters?<br />Reason #3: Transparency Leads To Better Decision Making and Actions<br />
  7. 7. Why A Great Team Participation Matters?<br />Reason #4: Globalization: More Products and Services Are Made and Marketed Globally<br />Trend<br />Globalization Cost<br />Total Addressable Market<br />Skills to collaborate globally are in a great demand<br />
  8. 8. Why A Great Team Participation Matters?<br />Reason #5: Building Stronger Team Relationships and High Morale<br />Let’s<br />Share Credits<br />Share Blame<br />We’re in this together<br />
  9. 9. Why A Great Team Participation Matters?<br />Reason #6: More Adaptable To Changes<br />One Person <br />Decision Maker<br />Making A DecisionAs A Group<br />More Open ToChange The Decision If <br />It is in the Wrong Track<br />Less Likely To ChangeA Wrong Decision ToSave Face and Career<br />
  10. 10. Why A Great Team Participation Matters?<br />Reason #7: Knowledge Sharing<br />Post<br /><ul><li>Links
  11. 11. Articles
  12. 12. Documents
  13. 13. Reports</li></ul>SEO Expert<br />Web Designer<br />Traditional Marketing Expert<br />Social Media Expert<br />
  14. 14. Let’s Identify the Problems<br />If it’s this good, <br />why many companies fail to execute?<br />
  15. 15. Why We Do Not Participate? <br />Reason #1: Information Overload<br />Email<br />SMS<br />IM<br />RSS Feed<br />“The use of more or more technology starts getting a point of diminishing return” – Gartner - 2008<br />
  16. 16. Why We Do Not Participate? <br />Reason #2: Team Size Affects Participation<br />Small Team<br />Large Team<br />High in Contributors<br />Participant Rate<br />Mostly Spectators<br />Smaller, achievable<br />High Level<br />Types of Goals<br />Brainstorming/Solving Problem<br />Ad-Hoc<br />Required Planning<br />Style of Collaboration<br />Synchronous<br />Asynchronous<br />
  17. 17. Why People Do Not Participate? <br />Reason #3: Less Transparency<br />Social Networking Today:<br />Less Value Data is Consumed<br />Business Today:<br />High Value Data is Hidden<br />Change a relationship to<br />“Single”<br />I’m having<br />pasta for lunch<br />Sally updates<br />price for MX921<br />John updates<br />Q4Sales09.doc<br />!!<br />??<br />Inaction<br />Action<br />
  18. 18. Why People Do Not Participate? <br />Reason #4: Often, Strong Personalities, Seniority Win Arguments<br />Result: Team members feel do not have ownership<br />
  19. 19. Why We Do Not Participate? <br />Reason #5: Long Message Problems<br />Senders<br />Wow, a long email, <br />I’ll read this later. <br />I don’t have time right now<br />Takes A Lot of Time<br />To Compose a Long Email<br />Alice Receives <br />E-mail<br />It’s hard to read<br />this long email<br />from my cell phone<br />
  20. 20. Why We Do Not Participate? <br />Reason #6: Need to Learn and Confine in Closed System<br />Why I have to learn, confine to these business applications?<br />System A<br />System B<br />System C<br />No Integration<br />No Communication <br />No Integration<br />No Communication <br />Why can’t I just use my day-to-day tools that everybody knows how to use? <br />
  21. 21. Why We Do Not Participate? <br />Our Customers<br />Reason #7: We’re Still Hanging On The Old Way Of Doing Business <br />OLD WAY<br />NEW WAY<br />Customers connect you in many ways<br />Customers connect you centrally <br />Social Media<br />Your Web Site<br />Blogs<br />Discussions<br />Feedback Form<br />Customers/Partners Collaboration<br />Call us<br />Email us<br />Real time Feedback Loop<br />
  22. 22. Why We Do Not Participate? <br />Our Partners<br />Reason #8: Security Concerns and Learning Curve <br />Tim, IT Department<br /> I have to secure<br />files, documents, web sites before I gave John<br />permission<br />John, Supplier<br /> Really, I have to learn <br />your software to work with you? <br />
  23. 23. Why We Do Not Participate? <br />Reason #7: More Globalization, Culture Clashes<br />West<br />East<br />Encouraged<br />Respect Authority<br />Self-Expression<br />Social Circles<br />Personal ; Work (except Europe)<br />Mixing Personal /Work<br />EmailEurope: Email & SMS<br />SMS<br />Primary Communication<br />Due Diligent, Written<br />Agreement <br />A Deal Making Process<br />Based on Trust<br />
  24. 24. Why We Do Not Participate? <br />Reason #8: IT Concerns in Controlling Data<br />Data protection is very <br />important. I’m locking down.<br />I’m concerned about privacy. Social networking exposes too much risk<br />Software maintenance, <br />training and support<br />are out of control.<br />Cost is an issue for me. I get clear direction from the top to cut cost as much as possible. <br />Maintaining external <br />accounts with the right <br />security is hard<br />
  25. 25. Why We Do Not Participate? <br />Reason #9: Why Can’t Business Software/Services Be As Fun?<br />RSS<br />What are you doing?<br />Videos<br />Pictures<br />Direct Access To Service<br />Follow Me<br />Comments<br />Recommendation<br />
  26. 26. Why We Do Not Participate? <br />Reason #10: Hard To Bridging Generation Gaps <br />Generation X, Y, Z<br />Baby Boomer, in 30s,40s<br />EMAIL<br />8 hrs/5 days <br />TEXTING 24/7<br />BlackberryEmail<br />
  27. 27. Why We Do Not Participate? <br />Reason #11: Bridging Cultural Technology Gap <br />In Asia and Europe<br />In United States<br />SMS is so cheap,<br />Do not mind <br />interruption<br />Email is the primary communication channel<br />Mind interruption<br />EMAIL<br />TEXTING<br />BlackberryEmail<br />
  28. 28. Why We Do Not Participate? <br /> Reason #12: Anonymity and Relationship Strength Matters <br />More Free Flow<br />Conversation<br /><ul><li> Co-Workers are cautious</li></ul>about what they say<br /><ul><li> Lack of Social tool</li></ul>software in business<br />
  29. 29. Paradigm Shift 2006-201?<br />“Old Ways of Doing Business Do Not Work in This New World Anymore”<br />
  30. 30. The Economy Reset<br />Budget Cuts in IT Spending<br />Global Financial Meltdown <br />Puts Heavy Pressure to<br />DO Much More…<br />……..with Much less<br />
  31. 31. Users Are Empowered<br />Recommendation,<br />Knowledge Sharing<br />Social Networking<br />More Self Expression<br />Web 2.0, Social Computing<br />
  32. 32. Digital Life Style Convergence<br />Digital life style divide between work and personal is increasingly <br />blurred. <br />I check my work email at home, after everyone goes<br />to bed<br />I do some personal stuff sometimes,<br />at work<br />
  33. 33. The Promise of Cloud Computing<br />Will They Deliver?<br />Reliability, High Availability &<br />Capacity Elasticity<br />You business can grow and shrink, <br />Your IT spending is adjusted accordingly<br />Pay As You Go Model<br />
  34. 34. Recommendation<br />Common Sense, Uncommon Approaches For The New World<br />
  35. 35. Fix #1: No More Heavy Software Deployment<br />Old Way<br />New Way<br />Services<br />Your Office<br />Minutes to Register and Ready to Use<br /> - No Software Installation <br />- Much Higher Participant Rate<br />Days or Months To Get Everybody Running<br />Software Deployment Takes Time and Expensive To Maintain<br />
  36. 36. Fix #2: Users Pick The Right Tool To Access Resources <br />Email<br />Texting<br />Conversation, Documents,<br />Data, Application<br />IM<br />Browsers<br />Smart Phone<br />No Training Required, Users already use the tool daily<br />
  37. 37. Fix #3: Users Are In Control To Filter Information<br />…Notify me when: <br />Anybody uploads a new documents in “Sales” Groups<br />All conversation in “Management” Group<br />Someone updates an Inventory list price and quantity<br />Someone makes a comment on my documents<br />Turn off my SMS notification between Midnight – 8 am<br />Filter only things that are important and relevant, others can wait<br />
  38. 38. Fix #4: Service Should Allow Grouping Platform<br />Docs, Data, Conversation<br />Docs, Data, Conversation<br />Docs, Data, Conversation<br />A Smaller Size To Increate Participation<br />
  39. 39. Fix #5: Mobility – Business Is Accessible Anywhere<br />.Project 7503, 30%, Framing started<br />Upload The Latest<br />House Pictures <br />Query The House For Sale:.FS 98074, 700, 5<br />Productivity, Ideas Happen Anytime, Anywhere<br />
  40. 40. Fix #6: Social Computing and Web 2.0 in Business<br />1<br />Activities<br />2<br />Notifications<br />Status: I’m in J&R sales office, be back by 11:00<br />Business ActivitiesRecorded and <br />Notified<br />To Members<br />I made a comment on the Q4latest sales projection<br />I approved Joan to join groupSales-West-Region<br />Update Sales number from my phone<br />More Action!<br />3<br />It’s proven the Social Computing increases productivity in consumer service, why not in business? <br />
  41. 41. Fix #7: Foster Culture of Short Message & Short Meeting; Embrace Media<br />Short messages take less time to compose<br /><ul><li>Just say the essentials</li></ul>Short messages take less time to read<br />Need Longer Explanation ?<br />Attach Document, Presentation, Slide Decks which can be used by anybody else later<br />Too long of a message thread?<br />Indication that a short meeting, ad-hoc meeting <br />is needed<br />
  42. 42. Fix #8: IT Must Allow Control Security and Cost<br />MUST<br />Enforce Two Form <br />Authentication<br />MUST<br />Enable Traffic,File Encryption<br />MUST<br />Not Reveal<br />Any Personal<br />Data<br />MUST<br />Allow Back-up<br />For Audits and Security<br />Security and Privacy are very important considerations<br />
  43. 43. Fix #9: Adjust How You Connect To Customers<br />Follow How Your Customers Spend Their Time Daily <br />“My Customers Are Using…. “ <br />Create Facebook Page<br />Twitter Account for public communication<br />Conference Call <br />Interesting notifications, promotions (opt-in)<br />
  44. 44. Fix #10: No-Brainer Service for External Collaboration<br />Retailer<br />Data, Docs, Conversation<br />Lux Fashion Designers, Inc<br />Suppliers<br />Scoped only to external and<br />internal persons who work with externals<br />
  45. 45. Summary <br />This paradigm shift presents opportunities to further boost productivity and reduce cost<br />Globalization trends magnify even further on cost reduction and revenue opportunities<br />Social Computing, Cloud Computing on business are still infancy; proceed with cautious, select the right vendor and measure the results closely.<br />Migrate and experiment a few new services locally and bottom-up, before rolling company wide adoption<br />Technology is only part of solutions, people and company culture play a great part of team chemistry <br />
  46. 46. End OF THE Slide DECK<br />Feedback: andy@guppers.com<br />Twitter: @harjanto<br />

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