How To Get Your Team Participating and Collaborating More Effectively

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    How To Get Your Team Participating and Collaborating More Effectively - Presentation Transcript

    1. Just a
      EXTREME
      MAKEOVER
      GETTING YOUR TEAM PARTICIPATINGMORE EFFECTIVELY
      BUSINESS EDITION
      andy@guppers.com
    2. Agenda
      2006-201?: Paradigm shift in
      Technology, Economy, Social Behaviors
    3. Why Matters?
    4. Why A Great Team Participation Matters?
      Reason #1: A Sense of Ownership Leads To Much Better Productivity
      Issues to
      Resolve
    5. Why A Great Team Participation Matters?
      Reason #2: Diversity Of Ideas Often Lead to Amazing Innovations
      Having a team with different backgrounds helps
      Note: This is different than “Design By Committee” approach
    6. Why A Great Team Participation Matters?
      Reason #3: Transparency Leads To Better Decision Making and Actions
    7. Why A Great Team Participation Matters?
      Reason #4: Globalization: More Products and Services Are Made and Marketed Globally
      Trend
      Globalization Cost
      Total Addressable Market
      Skills to collaborate globally are in a great demand
    8. Why A Great Team Participation Matters?
      Reason #5: Building Stronger Team Relationships and High Morale
      Let’s
      Share Credits
      Share Blame
      We’re in this together
    9. Why A Great Team Participation Matters?
      Reason #6: More Adaptable To Changes
      One Person
      Decision Maker
      Making A DecisionAs A Group
      More Open ToChange The Decision If
      It is in the Wrong Track
      Less Likely To ChangeA Wrong Decision ToSave Face and Career
    10. Why A Great Team Participation Matters?
      Reason #7: Knowledge Sharing
      Post
      • Links
      • Articles
      • Documents
      • Reports
      SEO Expert
      Web Designer
      Traditional Marketing Expert
      Social Media Expert
    11. Let’s Identify the Problems
      If it’s this good,
      why many companies fail to execute?
    12. Why We Do Not Participate?
      Reason #1: Information Overload
      Email
      SMS
      IM
      RSS Feed
      “The use of more or more technology starts getting a point of diminishing return” – Gartner - 2008
    13. Why We Do Not Participate?
      Reason #2: Team Size Affects Participation
      Small Team
      Large Team
      High in Contributors
      Participant Rate
      Mostly Spectators
      Smaller, achievable
      High Level
      Types of Goals
      Brainstorming/Solving Problem
      Ad-Hoc
      Required Planning
      Style of Collaboration
      Synchronous
      Asynchronous
    14. Why People Do Not Participate?
      Reason #3: Less Transparency
      Social Networking Today:
      Less Value Data is Consumed
      Business Today:
      High Value Data is Hidden
      Change a relationship to
      “Single”
      I’m having
      pasta for lunch
      Sally updates
      price for MX921
      John updates
      Q4Sales09.doc
      !!
      ??
      Inaction
      Action
    15. Why People Do Not Participate?
      Reason #4: Often, Strong Personalities, Seniority Win Arguments
      Result: Team members feel do not have ownership
    16. Why We Do Not Participate?
      Reason #5: Long Message Problems
      Senders
      Wow, a long email,
      I’ll read this later.
      I don’t have time right now
      Takes A Lot of Time
      To Compose a Long Email
      Alice Receives
      E-mail
      It’s hard to read
      this long email
      from my cell phone
    17. Why We Do Not Participate?
      Reason #6: Need to Learn and Confine in Closed System
      Why I have to learn, confine to these business applications?
      System A
      System B
      System C
      No Integration
      No Communication
      No Integration
      No Communication
      Why can’t I just use my day-to-day tools that everybody knows how to use?
    18. Why We Do Not Participate?
      Our Customers
      Reason #7: We’re Still Hanging On The Old Way Of Doing Business
      OLD WAY
      NEW WAY
      Customers connect you in many ways
      Customers connect you centrally
      Social Media
      Your Web Site
      Blogs
      Discussions
      Feedback Form
      Customers/Partners Collaboration
      Call us
      Email us
      Real time Feedback Loop
    19. Why We Do Not Participate?
      Our Partners
      Reason #8: Security Concerns and Learning Curve
      Tim, IT Department
      I have to secure
      files, documents, web sites before I gave John
      permission
      John, Supplier
      Really, I have to learn
      your software to work with you?
    20. Why We Do Not Participate?
      Reason #7: More Globalization, Culture Clashes
      West
      East
      Encouraged
      Respect Authority
      Self-Expression
      Social Circles
      Personal ; Work (except Europe)
      Mixing Personal /Work
      EmailEurope: Email & SMS
      SMS
      Primary Communication
      Due Diligent, Written
      Agreement
      A Deal Making Process
      Based on Trust
    21. Why We Do Not Participate?
      Reason #8: IT Concerns in Controlling Data
      Data protection is very
      important. I’m locking down.
      I’m concerned about privacy. Social networking exposes too much risk
      Software maintenance,
      training and support
      are out of control.
      Cost is an issue for me. I get clear direction from the top to cut cost as much as possible.
      Maintaining external
      accounts with the right
      security is hard
    22. Why We Do Not Participate?
      Reason #9: Why Can’t Business Software/Services Be As Fun?
      RSS
      What are you doing?
      Videos
      Pictures
      Direct Access To Service
      Follow Me
      Comments
      Recommendation
    23. Why We Do Not Participate?
      Reason #10: Hard To Bridging Generation Gaps
      Generation X, Y, Z
      Baby Boomer, in 30s,40s
      EMAIL
      8 hrs/5 days
      TEXTING 24/7
      BlackberryEmail
    24. Why We Do Not Participate?
      Reason #11: Bridging Cultural Technology Gap
      In Asia and Europe
      In United States
      SMS is so cheap,
      Do not mind
      interruption
      Email is the primary communication channel
      Mind interruption
      EMAIL
      TEXTING
      BlackberryEmail
    25. Why We Do Not Participate?
      Reason #12: Anonymity and Relationship Strength Matters
      More Free Flow
      Conversation
      • Co-Workers are cautious
      about what they say
      • Lack of Social tool
      software in business
    26. Paradigm Shift 2006-201?
      “Old Ways of Doing Business Do Not Work in This New World Anymore”
    27. The Economy Reset
      Budget Cuts in IT Spending
      Global Financial Meltdown
      Puts Heavy Pressure to
      DO Much More…
      ……..with Much less
    28. Users Are Empowered
      Recommendation,
      Knowledge Sharing
      Social Networking
      More Self Expression
      Web 2.0, Social Computing
    29. Digital Life Style Convergence
      Digital life style divide between work and personal is increasingly
      blurred.
      I check my work email at home, after everyone goes
      to bed
      I do some personal stuff sometimes,
      at work
    30. The Promise of Cloud Computing
      Will They Deliver?
      Reliability, High Availability &
      Capacity Elasticity
      You business can grow and shrink,
      Your IT spending is adjusted accordingly
      Pay As You Go Model
    31. Recommendation
      Common Sense, Uncommon Approaches For The New World
    32. Fix #1: No More Heavy Software Deployment
      Old Way
      New Way
      Services
      Your Office
      Minutes to Register and Ready to Use
      - No Software Installation
      - Much Higher Participant Rate
      Days or Months To Get Everybody Running
      Software Deployment Takes Time and Expensive To Maintain
    33. Fix #2: Users Pick The Right Tool To Access Resources
      Email
      Texting
      Conversation, Documents,
      Data, Application
      IM
      Browsers
      Smart Phone
      No Training Required, Users already use the tool daily
    34. Fix #3: Users Are In Control To Filter Information
      …Notify me when:
      Anybody uploads a new documents in “Sales” Groups
      All conversation in “Management” Group
      Someone updates an Inventory list price and quantity
      Someone makes a comment on my documents
      Turn off my SMS notification between Midnight – 8 am
      Filter only things that are important and relevant, others can wait
    35. Fix #4: Service Should Allow Grouping Platform
      Docs, Data, Conversation
      Docs, Data, Conversation
      Docs, Data, Conversation
      A Smaller Size To Increate Participation
    36. Fix #5: Mobility – Business Is Accessible Anywhere
      .Project 7503, 30%, Framing started
      Upload The Latest
      House Pictures
      Query The House For Sale:.FS 98074, 700, 5
      Productivity, Ideas Happen Anytime, Anywhere
    37. Fix #6: Social Computing and Web 2.0 in Business
      1
      Activities
      2
      Notifications
      Status: I’m in J&R sales office, be back by 11:00
      Business ActivitiesRecorded and
      Notified
      To Members
      I made a comment on the Q4latest sales projection
      I approved Joan to join groupSales-West-Region
      Update Sales number from my phone
      More Action!
      3
      It’s proven the Social Computing increases productivity in consumer service, why not in business?
    38. Fix #7: Foster Culture of Short Message & Short Meeting; Embrace Media
      Short messages take less time to compose
      • Just say the essentials
      Short messages take less time to read
      Need Longer Explanation ?
      Attach Document, Presentation, Slide Decks which can be used by anybody else later
      Too long of a message thread?
      Indication that a short meeting, ad-hoc meeting
      is needed
    39. Fix #8: IT Must Allow Control Security and Cost
      MUST
      Enforce Two Form
      Authentication
      MUST
      Enable Traffic,File Encryption
      MUST
      Not Reveal
      Any Personal
      Data
      MUST
      Allow Back-up
      For Audits and Security
      Security and Privacy are very important considerations
    40. Fix #9: Adjust How You Connect To Customers
      Follow How Your Customers Spend Their Time Daily
      “My Customers Are Using…. “
      Create Facebook Page
      Twitter Account for public communication
      Conference Call
      Interesting notifications, promotions (opt-in)
    41. Fix #10: No-Brainer Service for External Collaboration
      Retailer
      Data, Docs, Conversation
      Lux Fashion Designers, Inc
      Suppliers
      Scoped only to external and
      internal persons who work with externals
    42. Summary
      This paradigm shift presents opportunities to further boost productivity and reduce cost
      Globalization trends magnify even further on cost reduction and revenue opportunities
      Social Computing, Cloud Computing on business are still infancy; proceed with cautious, select the right vendor and measure the results closely.
      Migrate and experiment a few new services locally and bottom-up, before rolling company wide adoption
      Technology is only part of solutions, people and company culture play a great part of team chemistry
    43. End OF THE Slide DECK
      Feedback: andy@guppers.com
      Twitter: @harjanto

    + Andy HarjantoAndy Harjanto, 4 months ago

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