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3 Simple Habits Of a Highly Effective Team Andy Harjanto http://andyharjanto.com
Thousands of Studies On Team Behaviors, Morale, Motivations I’m not interested in repeating any of these
All of these based on My 20 years of experience working with a team of..  Big and Small Local and Global Fortune 500 & Small Company As Developer or Program Manager or Architect or Consultant or Testers or Founder Used daily by 100s millions of users or only 10 users Used by Enterprise or End Users
Many Studies and Research offer too many broad recommendations  Let’s be real and specific
Let’s focus on ThreeCritical Behaviors
You just need to remember this word POT
But not this kind… It’s a kind that make your team fly high  in auto pilot mode
P    OT rogress
You heard this so many times “We are making progress”
But, do really we know exactlywhat progress we made and how  and when was achieved?
Human Brains Let’s make them activeand happy frequent, smallexciting activities, accomplishments
Milestone Hmm…, It seems miles and miles away 3 months? 6 months? 9 months?
When was the last time you predict milestone date  correctly?
And in the mean time, the world, technologyare changing
1 week That’s your  milestone microstone
That’s short and frequent enough  to remember team’s accomplishments ..and long enough to get a meaningful task completed
Work Items ..each belongs to one of these buckets  This Week Not This Week
For a large work item, cut it into pieces It has no more than a week worth work
Simplify. Don’t prioritize Just focus on these two buckets Prioritization Problem:Low priority items never get done
30 minutes a day That’s all the team needs …
to review new, existing work items, to bucketize,  and to celebrate accomplishments
Keep Focus on the destination, make sure  you don’t go the wrong way
It’s much better  to score many small wins  frequently than one big one onlyonce
Still, The Biggest Factor Affecting ProgressIs Human Factor
Progress Expectancy for  Each Individual  Culture-Fit.Talent.Drive Yet another topic for future discussions
1 week Let’s repeat microstone P forPROGRESS 2 buckets for work-items 30 minutes daily meeting
POT wnership
Having a Sense of  Belonging is a Crucial  Factor in Team Morale
Individual Contribution   To The Team plays important role in shapingup sense of belonging
Problems are everywhere…
inspire your team the culture of…
veni,  vidi,  vici
Let’s translates it into a contemporary  interpretation…
I see the problem I own the problem I solve the problem
How? Follow these 4 simple steps
Step When you see a problem…  1 Write the problem On a.. hallway whiteboard,Or shared databaseOr shared medium
Discuss the problem in team’s  30 min daily meeting Step 2
Step 3 1Owner assign Every work item has one and only one ownerat any given time
And don’t forget to put work item  in the right bucket which implicitly implies when the resolution is  expected
Owner is now responsible for finding solutions within the expected timeframe  Step 4 *Owner can work with others
Tell the team about accomplishments and celebrate a little victory
Don’t fall into this trap
Debating countless hours to make decisions Many decisions are reversible andhave little impact on the final results
Writing a book/heavy spec to impress your team  Things are moving so fast, it willbe obsolete by the time you finish <10 slides are sufficient for explainingproblems, proposing customer experience  and describing solutions
Hang on to your ego? Team relies on you as owner to deliver  results on time. If you can’t deliver, pass thebaton as early as possible
3vs Let’s summarize (vini,vedi,vici) Culture O forOwnership 1 owner for a given work item 4 steps solving problems write, discuss, assign, solve
POT ransparency
Transparency a foreign concept in workplace
Concerns over information leak,   spreading bad news and chaos
Online Users Are Used To Transparenciesfor Years Self-Expression Social-Circles Broadcast Yourself Sharing Content Present Yourself Sharing Pictures Your Story
Instant Notifications Always Connected  Self-Reporting Breaking News Help Others Low cost distribution The results are undeniable  Immediate Feedback Knowledge Sharing Engaging Quick Answers Mobility
What’s wrong with this picture…
Low value information consumed  by many with great interest
Yet, high value information is hard to find in the work place John just copied and shared  a document to a server No one notice until  they visit the server
However,  constant stream of updates,  like facebook, may not work in business settings well  Why?
Online user can browse, dismiss low value updates in  social networkingsettings Heavy streams  of data hardly  matter
In workplace, high value updates require  attention and possibly actions   Predictable, low volume of updates are preferable
Grouping is the natural way for a teamto partition and collaborate Sales Engineer Manufacture Management Transparency within a group is not only desirable, but  it also reduces amount of information to process
This is another good reason you should  break organization into a smaller group  12 ..don’t get larger than
Activities to Capture …for all group members to see or be notified Uploading new documents People joining group Completing Work New Work Items Updating data What on your mind updates  Creating Data Comments
Get Everybody To Engage in Activities Edit Comments Vote Publish
G Let’s summarize rouping design for small size T forTransparency CapturingActivities IncreaseParticipation
Now We’re all  well-connected, well-informed, driven toward one goal   Get Things Done!
So, remember this word POT Progress Transparency Ownership
Next time, you hear:  “My team sucks” Tell them:  “Quick, get them addicted to POT”
For more presentation like this, visit,  follow, subscribe to:   Blog: http://www.andyharjanto.com Twitter: http://twitter.com/harjanto Contact: andy@guppers.com A service that uses POT as the foundation:  http://www.guppers.com

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3 Simple Habits of a Highly Effective Team

  • 1. 3 Simple Habits Of a Highly Effective Team Andy Harjanto http://andyharjanto.com
  • 2. Thousands of Studies On Team Behaviors, Morale, Motivations I’m not interested in repeating any of these
  • 3. All of these based on My 20 years of experience working with a team of.. Big and Small Local and Global Fortune 500 & Small Company As Developer or Program Manager or Architect or Consultant or Testers or Founder Used daily by 100s millions of users or only 10 users Used by Enterprise or End Users
  • 4. Many Studies and Research offer too many broad recommendations Let’s be real and specific
  • 5. Let’s focus on ThreeCritical Behaviors
  • 6. You just need to remember this word POT
  • 7. But not this kind… It’s a kind that make your team fly high in auto pilot mode
  • 8. P OT rogress
  • 9. You heard this so many times “We are making progress”
  • 10. But, do really we know exactlywhat progress we made and how and when was achieved?
  • 11. Human Brains Let’s make them activeand happy frequent, smallexciting activities, accomplishments
  • 12. Milestone Hmm…, It seems miles and miles away 3 months? 6 months? 9 months?
  • 13. When was the last time you predict milestone date correctly?
  • 14. And in the mean time, the world, technologyare changing
  • 15. 1 week That’s your milestone microstone
  • 16. That’s short and frequent enough to remember team’s accomplishments ..and long enough to get a meaningful task completed
  • 17. Work Items ..each belongs to one of these buckets This Week Not This Week
  • 18. For a large work item, cut it into pieces It has no more than a week worth work
  • 19. Simplify. Don’t prioritize Just focus on these two buckets Prioritization Problem:Low priority items never get done
  • 20. 30 minutes a day That’s all the team needs …
  • 21. to review new, existing work items, to bucketize, and to celebrate accomplishments
  • 22. Keep Focus on the destination, make sure you don’t go the wrong way
  • 23. It’s much better to score many small wins frequently than one big one onlyonce
  • 24. Still, The Biggest Factor Affecting ProgressIs Human Factor
  • 25. Progress Expectancy for Each Individual Culture-Fit.Talent.Drive Yet another topic for future discussions
  • 26. 1 week Let’s repeat microstone P forPROGRESS 2 buckets for work-items 30 minutes daily meeting
  • 28. Having a Sense of Belonging is a Crucial Factor in Team Morale
  • 29. Individual Contribution To The Team plays important role in shapingup sense of belonging
  • 31. inspire your team the culture of…
  • 32. veni, vidi, vici
  • 33. Let’s translates it into a contemporary interpretation…
  • 34. I see the problem I own the problem I solve the problem
  • 35. How? Follow these 4 simple steps
  • 36. Step When you see a problem… 1 Write the problem On a.. hallway whiteboard,Or shared databaseOr shared medium
  • 37. Discuss the problem in team’s 30 min daily meeting Step 2
  • 38. Step 3 1Owner assign Every work item has one and only one ownerat any given time
  • 39. And don’t forget to put work item in the right bucket which implicitly implies when the resolution is expected
  • 40. Owner is now responsible for finding solutions within the expected timeframe Step 4 *Owner can work with others
  • 41. Tell the team about accomplishments and celebrate a little victory
  • 42. Don’t fall into this trap
  • 43. Debating countless hours to make decisions Many decisions are reversible andhave little impact on the final results
  • 44. Writing a book/heavy spec to impress your team Things are moving so fast, it willbe obsolete by the time you finish <10 slides are sufficient for explainingproblems, proposing customer experience and describing solutions
  • 45. Hang on to your ego? Team relies on you as owner to deliver results on time. If you can’t deliver, pass thebaton as early as possible
  • 46. 3vs Let’s summarize (vini,vedi,vici) Culture O forOwnership 1 owner for a given work item 4 steps solving problems write, discuss, assign, solve
  • 48. Transparency a foreign concept in workplace
  • 49. Concerns over information leak, spreading bad news and chaos
  • 50. Online Users Are Used To Transparenciesfor Years Self-Expression Social-Circles Broadcast Yourself Sharing Content Present Yourself Sharing Pictures Your Story
  • 51. Instant Notifications Always Connected Self-Reporting Breaking News Help Others Low cost distribution The results are undeniable Immediate Feedback Knowledge Sharing Engaging Quick Answers Mobility
  • 52. What’s wrong with this picture…
  • 53. Low value information consumed by many with great interest
  • 54. Yet, high value information is hard to find in the work place John just copied and shared a document to a server No one notice until they visit the server
  • 55. However, constant stream of updates, like facebook, may not work in business settings well Why?
  • 56. Online user can browse, dismiss low value updates in social networkingsettings Heavy streams of data hardly matter
  • 57. In workplace, high value updates require attention and possibly actions Predictable, low volume of updates are preferable
  • 58. Grouping is the natural way for a teamto partition and collaborate Sales Engineer Manufacture Management Transparency within a group is not only desirable, but it also reduces amount of information to process
  • 59. This is another good reason you should break organization into a smaller group 12 ..don’t get larger than
  • 60. Activities to Capture …for all group members to see or be notified Uploading new documents People joining group Completing Work New Work Items Updating data What on your mind updates Creating Data Comments
  • 61. Get Everybody To Engage in Activities Edit Comments Vote Publish
  • 62. G Let’s summarize rouping design for small size T forTransparency CapturingActivities IncreaseParticipation
  • 63. Now We’re all well-connected, well-informed, driven toward one goal Get Things Done!
  • 64. So, remember this word POT Progress Transparency Ownership
  • 65. Next time, you hear: “My team sucks” Tell them: “Quick, get them addicted to POT”
  • 66. For more presentation like this, visit, follow, subscribe to: Blog: http://www.andyharjanto.com Twitter: http://twitter.com/harjanto Contact: andy@guppers.com A service that uses POT as the foundation: http://www.guppers.com