Learn how Suzanne and the team at Intuit leveraged 'design thinking' and championed different programs, such as design for delight and facilitative leadership, to manage change and drive company-wide engagement of employees.
7. @INTUITINC #BEI13
CORE CAPABILITIES | HOW WE DIFFERENTIATE
Deliver the customer benefit
Active product usage
Customer-driven Innovation Design for Delight
LOVE METRICS
fin
d
an
important
problem
that we and
those we enable
can solve well
with durable
advantage
20. @INTUITINC #BEI13
INNOVATION MECHANISMS
DEMOCRATIZED
INNOVATION
UNSTRUCTURED TIME
… 10% time to pursue your ideas
INNOVATION AWARDS
… 3 months time for top innovators
BRAINSTORM
…connecting people to help ideas grow
IDEA JAMS
…dedicated day to move ideas forward
180 INNOVATION CATALYSTS
…drive D4D in the DNA to drive innovation
RAPID EXPERIMENTS, LEAN START-INS
…test our hypotheses with customers “in the
wild”