Operations Summit 2013: Best Practices in the Search and Selection of a 3PL Partner
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Operations Summit 2013: Best Practices in the Search and Selection of a 3PL Partner
- 1. BEST PRACTICES IN THE SEARCH & SELECTION OF A 3PL PARTNER OPERATIONS SUMMIT 2013 Presenters: Rick Hall – VP, Client Success, FIFTH GEAR Matt Konkle – President, FIFTH GEAR
- 3. Will outsourcing cost more than my in-house operations?
- 4. • Cost Per Order • Cost Per Contact • Inbound / Outbound Freight • Seasonality • Operational Performance • Fixed vs. Variable Model • Scalability
- 5. Will I lose control of my business?
- 6. • Clear Scope of Services • Key Performance Indicators • Standard Operating Procedures • Joint Business Planning • Reporting & Analysis • Issue Resolution
- 7. Will my customers notice a difference?
- 8. • Brand Strategy • Target Customer • Product Offering • Sales Channels • Marketing Plan • Promotions • Personalization • Packaging • Customer Service • Competition
- 9. Focus your time on what will grow your business
- 10. Selecting a 3PL Partner
- 11. It’s about who you work with!
- 12. • Financially Stable • Expertise • Track Record • Reference Clients • Ability to Scale • Talent and Labor Pool • Right location(s) • Technology and Support
- 13. Make the right comparison
- 14. • Technology Enablement • Freight Management • Data & Reporting • Business Analysis • Business Services • Product Personalization • Kitting / Assembly • Value-add Processing • Leadership Team • Trained Workforce • Facilities (locations, infrastructure) • Standard Operating Procedures • Safety & Compliance • Flexibility • Client Service • Customer Care
- 16. • Receiving • Order Handling • Pick & Pack • Warehouse Storage • Returns • Account Management • Clerical Support • Technology Fees
- 17. One size does not fit all.
- 20. • Executive Sponsor(s) • Project Management • Account Management • Cross-Functional Dependencies • Business Planning
- 21. • Set Expectations • Customer Data • Open Order Backlog • Hours of Operation • Returns & Exchanges • Issue Resolution • Appeasements
- 22. • Total SKUs • Product Attributes • Order Volumes • Order Attributes • Inventory Turnover • Density / Velocity • Service Level Agreements • Seasonality
- 23. Know the Facts and Benchmark
- 24. • Order Backlog • Total SKUs • Units Shipped • Units Received • Total Customers • Total Vendors • Open POs • Order Demand • Order Attributes
- 25. • Average order value • Lines per order • Units per order • Shipments per order • Backorder rate • Returns rate • Declines / Holds
- 27. • Data Conversion • Integrations • System Setup & Testing • Payment Processing • Vendor Management • Customer Management • Contact Center Training • Warehouse Training • Inventory Transfer • Inbound receipts • Initial Receiving • Order Backlog • Returns
- 28. Make ADJUSTMENTS
- 29. Thank You! Matt Konkle – President mkonkle@infifthgear.com Rick Hall – VP, Client Success rhall@infifthgear.com
Editor's Notes
- Broken communication is the biggest pitfallMUST communicate your brand strategy to sustain all the work done prior to order fulfillment.Examples to share from a FIFTH GEAR client.
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Broken communication is the biggest pitfallMUST communicate your brand strategy to sustain all the work done prior to order fulfillment.Examples to share from a FIFTH GEAR client.
- Broken communication is the biggest pitfallMUST communicate your brand strategy to sustain all the work done prior to order fulfillment.Examples to share from a FIFTH GEAR client.
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Broken communication is the biggest pitfallMUST communicate your brand strategy to sustain all the work done prior to order fulfillment.Examples to share from a FIFTH GEAR client.
- Outsourcing should bring new revenue opportunitiesWith the right partner, it’s all under one roofIt feels in-house when you’re not managing multiple 3rd party vendors to delivery your value add.PersonalizationGift WrapCustom PackagingProduct Photography
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Broken communication is the biggest pitfallMUST communicate your brand strategy to sustain all the work done prior to order fulfillment.Examples to share from a FIFTH GEAR client.
- Broken communication is the biggest pitfallMUST communicate your brand strategy to sustain all the work done prior to order fulfillment.Examples to share from a FIFTH GEAR client.
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Broken communication is the biggest pitfallMUST communicate your brand strategy to sustain all the work done prior to order fulfillment.Examples to share from a FIFTH GEAR client.
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- What matters to customers is that they continue to experience seamless, quality service. And with rare exceptions (like highly specialized knowledge/training requirements), that’s quite achievable in a 3PL relationship. Constantly monitor, communicate and improve.
- Look for these signs:Make sure that the partner you’re considering Financially stable Can scale as needed Technology in place(and support) Delivers value-add opportunities ExpertiseThen look at what’s in their toolbox?
- What matters to customers is that they continue to experience seamless, quality service. And with rare exceptions (like highly specialized knowledge/training requirements), that’s quite achievable in a 3PL relationship. Constantly monitor, communicate and improve.