A step by step overview on what to expect when you attend the Customer Response Summit in Memphis

2. CWUHSATTO IMS TEHRE RESPONSE
SUMMIT?

3. Simply put…
The Customer Response Summit
is an event put on by Execs in
the Know, where you can
connect with like-minded peers
who are obsessed with servicing
the customer.

4. WHO IS...

5. Execs in the Know has been building
a community of dedicated service
executives since before1999 and
has established a worldwide
community of over 40,000 Customer
Experience professionals.
In fact, they have been building
“community” before social
communities existed. They work
rigorously to maintain an active
dialogue and knowledge base of
the top service talent this industry
has to offer.

6. Chad McDaniel
Founder
Execs in the Know
Susan McDaniel
Co-Founder and Partner
Execs in the Know

7. Let’s talk about
the Customer Response
Summit Memphis 2014…

8. WHEN IS IT
BEING HELD?

10. WHO
ATTENDS?

12. AND SOMETIMES EVEN
CELEBRITIES COME…

14. SO WHAT ARE
THEY TALKING ABOUT?

16. WHERE IS IT
BEING HELD?

17. OTHER COOL
THINGS TO DO…

18. WHAT TO
PACK???
• Business casual and
casual clothes
• Comfortable shoes
• A Camera
• iPad for note taking!

20. BE SURE TO
BOOK YOUR
HOTEL EARLY!
Source: www.peabodymemphis.com

21. …and click this link
for group discounts

22. STUFF TO KNOW
BEFORE YOU GO!

23. REGISTER
FOR THE
FEDEX
TOUR
CLICK HERE:
http://bit.ly/1mmtyAW

24. DOWNLOAD THE
CUSTOMER INSIGHTS
SURVEY AND READ
ON THE PLANE!
CLICK HERE:
http://bit.ly/1fk8Ui7

25. ONCE YOU ARRIVE
FIND THE REGISTRATION TABLE

26. BE SURE TO
WELCOME
ATTEND THE
RECEPTION

27. THE
NETWORKING
CAN BE
PRICELESS.

28. IF YOU’RE A NIGHT OWL,
FIND OUT WHERE THE
AFTER PARTY IS… 

29. BUT DON’T MISS THE OPENING KEYNOTE
…IT’S ONE OF THE BEST PARTS!

30. WHILE ATTENDING CRS
BE SURE TO…

31. Source: blog.simplek12.com
TWEET USING
HASHTAG #CRSUMMIT

32. TAKE A LOT
OF NOTES.

33. ASK THE PANEL
A QUESTION…

34. …THEY LOVE
QUESTIONS!!!

35. While at your table,
talk about a
challenge you’ve
been experiencing
and see if anyone
else can offer some

36. Who knows, you
could end up
talking to this
guy…
(Yup! That’s the guy
that helped launch
Mayday on the Kindle)
Tom Weiland
SVP, Customer Care
Amazon.com

37. OTHER WAYS
TO NETWORK…

38. SIT WITH SOMEONE YOU
DON’T KNOW AT LUNCH

39. JOIN A
CUSTOMER
MEET UP!

40. PARTICIPATE IN
SPEED DATING

41. INTRODUCE YOURSELF TO OUR
GREAT BUSINESS PARTNERS

42. ATTEND THE SOCIAL
EVENING FINALE

43. THERE MSOA WY EEAVRE NYO BUER D DAANNCCIINNGG
SHOES!

44. AFTER THE CONFERENCE
IS OVER…

45. AND YOU’RE
HOME…
ON YOUR WAY
theroadismine.blogspot.com

46. BE SURE TO
CONNECT
WITH YOUR
NEW FRIENDS
ON LINKEDIN

47. AND VISIT
EXECS IN THE KNOW
ON SOCIAL

48. YOU MAY EVEN SEE
YOUR PICTURE
ON OUR PAGE! 

49. INTERESTED IN
ATTENDING THE
CUSTOMER RESPONSE SUMMIT?
REGISTER HERE:
http://bit.ly/1q0QedA