2. Content:
Introducing topic
How to create an engaged environment
Models
Level of engagement
Factors that influence employee engagement
Framework for employee engagement
Organisations
Unicef
Vodafone
Conclusion / Summary
3. Why is employee engagement important?
Advantages of engaged employees …
Are more productive
Go the extra mile
Want to stay in the organization
Are passionate, energetic and more committed
Take personal initiative
Generate their own feedback
Are engaged outside of their work
Are healthier!
Engaged employees are more successful in work and life
- Xanthopoulou et al.
4. How to create an engaged
environment
Employee engagement ≠ one size fits all
It is about …
Social connection in the organization
Aligning work experience with employee’s cultural needs
Having a purpose in the organisation
Getting the feeling you belong
Being valuable and important to the organisation
5. Ways to create employee engagement:
Structural and social job resources
E.g. Job control, Performance feedback
Challenging job demands
E.g. Work load, Mental demands, Responsibility
Hindering job demands
E.g. Work stress
Letting employees know they matter
Work-family enrichments
Right reward policies
6. Outcomes for Engagement
Highest employee satisfaction x highest contribution for employer fully
engaged employees
Turn enthusiasm into action
It is all about motivating the employee to go the extra
mile!
7. A fun anecdote
According to legend, an engaged
janitorial employee at NASA, when asked
what he was doing, is said to have
replied "I'm helping to put a man on the
Moon".
11. Steps Towards Creating an
Engaged Workforce
Step 1—Assess employee engagement levels
Step 2—Be realistic
Step 3—Form a plan that targets basic engagement
factors
Step 4—Implement the action plan with open
communication
12. Steps Towards Creating an
Engaged Workforce
• Step 5—Assess the changes in engagement and
organizational performance
• Step 6—Develop a plan for maintenance or
reevaluate unsuccessful efforts
13. Steps Towards Creating and
Engaged Workforce
The understanding an application of employee
engagement plans, activities and frameworks is vital for
the companies operating in a modern context. These
will be illustrated in the following cases and examples.
14. Unicef
Unicef is a not for profit organisation founded in New York in
1946. It is an organisation that was founded with an aim to
providing emergency food and care supplies to children in
regions of conflict.
Unicef works diligently to ensure that their employees are
workplace leaders engendering a degree of responsibility.
Enforce the notion that their employees are the company’s
greatest assets
Though it’s aims are not for profit, it’s approach is largely in
line with how engagement is applied in many companies
15. Unicef
Unicef have very generous pay and rewards packages
however many of their employees go above and
beyond their duties and as a result strive for social
change
Enforce leadership and organisational citizenship
behaviour within their organisation.
16. Unicef’s Approach to
Employee Engagement
Arrange meetings between high performing employees
and the CEO
Award Prizes to Employee’s who display organizational
leadership
Include an article including a picture in the company’s
newsletter
Publicly recognise through internal, external memos
Facebook and Twitter the employees who achieve this
level of excellence.
17. Is is clear that Unicef
Is an organisation that understands the drivers of employee
engagement.
Has clear transparent lines of communication.
Asseses the changes in employee performance and
organizational commitment
Constantly examining and re-evaluating their employee
engagement activities.
Unicef have reached out to other companies asking them
specifically how to recognise employees for excellence.
18. The Vodafone Way
“We value diversity and proactively recruit and retain
people with diverse backgrounds and experiences who
can bring new ideas and better reflect the markets we
serve”
19. Vodafone is at the heart of the mobile future where
telecommunications, entertainment and information technology meet.
It is a highly customer driven organization and believes that happy,
fun people who enjoy coming to work
equate to a great experience
Vodafone has around 100,000 employees worldwide that are
spread over more than 30 countries. Improving collaboration
and sharing information is one of the key focuses for the
company
20. STRATEGIES:
Online engagement: Vodafone has developed a
number of different platforms and software that enable the
employees to be connected.
Share Point, Intranet and Internal TV Channel keep
people up to date. Promotes discussion, creates and joins
communities, shares information and increases
collaboration from across the organisation.
21. Employee wellbeing: There is a strict relationship
between work engagement and employee wellbeing
Vodafone underline:
“We want to help employees balance work and family
commitments, manage stress and have a healthy lifestyle”
Group Health, Safety and Wellbeing Policy sets out
global commitment to wellbeing and there is also a
“Health, Safety and Wellbeing Network” where it is
possible to share information and initiatives tailored to the
needs of the employees.
22. Employee consultation: Vodafone follows an
inclusive policy where the consult is directly with the
employees(among others round table sessions and
employee representatives). They participate on
changes both business and organisational; those are
communicated clearly to employees through Group
events and affected employees are offered one-to-one
meetings with human resources teams. There is also a
general meeting called “Vodafone European
Employee Consultative Council” that gives employee
representatives an opportunity to raise any concerns
with the executive management team
23. Recognition programme:
ADMIRED
5 steps to celebrate the good, the great and the
extraordinary:
1-APPRECIATED:
2-AWESOMELY RED
3-INSPIRED
4-INCREDIBLE
5-GLOBAL HEROES
24. Appreciated: Appreciated e-cards as a simple way to say thanks for a
good job well done
Awesomely Red: Recognise people who make an extra mile for the
company trough nominating them for an Awesomely Red award. They also
receive a voucher to spend online at many retailers and are considered for
the next level of recognition Inspired.
Inspired: On a quarterly basis Vodafone recognise the best of the
Awesomely Red winners. Inspired recipients attend a very special lunch
hosted by a member of the Executive team and have the opportunity for
further recognition to our pinnacle of recognition Global Heroes and
Incredible awards.
Incredible: Every year about 30 of the best are rewarded with a fully-paid
overseas trip for two.
Global Heroes: This is the pinnacle of Vodafone Global’s recognition
programme. One lucky overall Global Hero will be chosen to attend an
all expenses paid VIP weekend in London with their partner, and all the
other overall Global Heroes from around the Vodafone world, hosted by
the Vodafone Group CEO
