Euro Consulting EMEA | iGaming Business Solutions | iGaming White Label Solutions | iGaming IT Solutions

“Total iGaming Business & IT Solutions On Demand”

Contents
Euro Consulting EMEA • i
• iGaming Business & IT Professional & Expert Services 1
• iGaming Business Consultancy 2
• Executive Staffing Consultancy 3
• Business Intelligence 4
• Customer Relationship Management 5
• iGaming White Label Consultancy 6
• Compliance Consultancy 7
• Gaming License Application 8
• License Requirements 9
• Online Casino Opportunity 11
• White Label Consultancy 13
• White Label Gaming Platforms 14
• White Label Consultancy Conclusion 16
• iGaming IT Consultancy 17
• Total iGaming IT Solutions On Demand 18
• Oracle RightNow, Chat Cloud Service 19
• Oracle RightNow, Email Mgmt Cloud Service 20
• Oracle RightNow, Dynamic Agent Desktop 21
• Oracle RightNow, Oracle Communications 22
• Oracle RightNow, Social Experience 23
• Euro Consulting EMEA, Contact Us 24
• Euro Consulting EMEA

iGaming Business & IT Solutions
Total iGaming Business & IT Solutions
On Demand
iGaming Business Consultancy:
• Audit Services
• License Compliancy
• Gaming License Application
Assistance
• iGaming Business Planning
• Affiliate Management
Consultancy
• CRM Business
Consultancy
• CRM Project Management
• Marketing Business
Consultancy
• Marketing Project
Management
• Cashier/ Payment System
Consultancy
• Multi Language Contact Centre
Customer Service Support 24/7
• Executive Placement
• Business Staffing Support
• White Label iGaming Setup
• Risk Management
• Payroll Services
• Accountancy 5% Fixed
Corporation Tax Model
• Company Set up
• Staffing/Payroll Services
iGaming IT Consultancy:
• CRM “Igaming On Demand”
Platform For Sales & Customer Service
“Oracle RightNow” “Oracle Fusion CRM”
“Oracle CRM On Demand”
• Integrated Marketing “iGaming
On Demand” Platform
• Website Design & Hosting Services
• iGaming Business Intelligence
Platform “Oracle OBIEE”
• iGaming ERP Platform
“Oracle Fusion Applications”
“Oracle Financials”
• CRM and Marketing
Project Management
• On Demand iGaming Technical
Professional & Expert Services
• Mobile iGaming Development
for OSX & Android
• Smart TV iGaming Development
• Infrastructure Consultancy
• Cisco “Plug and Play” VOIP
International Telephone System
• CRM Live Chat Solution
“Oracle RightNow”
• SMS Worldwide Marketing
all Networks
Professional & Expert Services
Euro Consulting EMEA • 1

Euro Consulting EMEA prides itself by providing your company with end-to-end professional & expert
services.
Euro Consulting EMEA focuses exclusively on the successof your company. Our Executive Staffing Con-
sulting approach is relationship driven. We regard ourselves both as consultant and partner, truly un-
derstanding your requirements and geared to provide you with positive outcomes at all stages of our
relationship.
Through our international offices, Euro Consulting EMEA have a global network of the most skilled,
qualified and experienced candidates, insuring that we provide you with the highest level of results.
With the level of expertise & efficiency, we feel we have created a One-Stop-Shop for services, which is
a unique service to offer our clients today.
Euro Consulting EMEA
Executive Staffing Consultancy
iGaming solutions
“Total iGaming Business Solutions On Demand”
Euro Consulting EMEA • iGaming Business Solutions • 3

“Euro Consulting EMEA’s Business Intelligence
Services. Delivering detailed and thorough
analyitics of your business.”
Euro Consulting EMEA’s“Oracle BI (Business Intelligence) Health-Check”delivers a thoroughgoing and
sufficient assessment of a BI Implementation from a technical and a practical perspective. Working
solely on the Oracle Business Intelligence product stack, our BI Architects are widely recognised as
some of the top OBIEE, OBI Applications and ODI architects in Europe. Our Oracle BI Health-Check will
assure the complete Business Intelligence product stack, from the end user Dashboards and Reports
through to the underlying Data-Warehouse.
Our experts deliver on Oracle’s commitment to ensure that you benefit from a trusted lifetime
partnership with Euro Consulting. Euro Consulting EMEA is one of Europe’s most experienced Business
Intelligence consulting firms and is primarily focused on assisting clients in achieving a significant
return on their Business Intelligence investments.
Business Intelligence
iGaming solutions

“At Euro Consulting We are often called in to work
alongside other Large consulting Firms (especially Siebel-
implementation consulting firms) that are inadequately
skilled or too expensive. Our clients identify the problems
around on implementations and seek our advise from our
CRM Experts. Our Professional and Expert Services are from
time acquired by Oracle Consulting to inject real product or
Industry Specific experience. With 10 years actual Hands on
experience we are your CRM Partner.”
Euro Consulting EMEA can assist you in implementing the very latest in CRM technology or in
developing a proven CRM technology solution that is new to your company environment. As a leading
Oracle Certified Partner, our extensive experience allows us to deliver best-in-class advice, feasibility,
implementation and support, ensuring you get the most out of your CRM investments.Whilst we focus
on delivering premium CRM Services to our clients, we also look to add value to your CRM investments
by increasing Return on Investment and lowering Total Cost of Ownership.
Our CRM consultants are highly trained, highly skilled and experienced across numerous vertical
markets; our knowledge extends to mixed database and application environments and with over 20
European consultants it is likely that the challenges you face in your next project have already been
successfully met by one or more of our team in the past.
Our Oracle Consultancy services range from delivering CRM application health checks to assisting
in the implementation of your CRM migration or CRM upgrade. They also include project scoping,
design services, business intelligence, disaster recovery, application/database security and application
support. We now cover over 80% of Oracle’s ever growing portfolio of technologies.
CRM Customer Relationship Management
iGaming solutions

Euro Consulting- EMEA Compliance Consultancy offers you outsourced regulatory-compliance
support services specified for the iGaming sector. Through our full-fledged iGaming Department we
provide a‘one-stop shop’service to our clients.
Although principally engaged in assisting clients to obtain gaming licenses in Malta and to comply
with the remote gaming regulations in Malta, Euro Consulting offers its clients other consultancy and
advisory services which include legal, taxation, accounting, payroll, recruitment and auditing services
(finance and IT)
As a consultancy firm it is our responsibility to continuously follow any change of regulations that the
LGA (Lotteries and Gaming Authority) issue in order to assure that our client’s application process will
run smoothly which will be ensured by our qualified law consultants. We work closely with you, first to
establish your needs, and then to provide tailored, practical solutions.
With over 10 years experience within the IT industry we can offer our clients a best in class IT solutions
designed specifically for the igaming industry which meets LGA (Lotteries and Gaming Authority)
standards.
Compliance Consultancy
iGaming solutions
Euro Consulting EMEA • White Label Solutions • 7

According to Malta Internet Gambling laws, license of any class is issued for five years and could be
renewed thereafter for the same periods. The obligatory requirements in Malta Online Gambling
Regulation is to locate physically in the country the significant part of the online betting or gaming
operations.
To provide Internet betting/gaming services in Malta one should apply for a license of the relevant
class :
• Class 1 covers casino-type games, skill games and online lotteries and is for operators
responsible for the risk on repetitive games;
• Class 2 comprises fixed odds betting, pool betting and spread betting and is for
operators responsible for the risk on events based on a matchbook;
• Class 3 includes P2P, poker network, betting exchange and game portals and is for
operators taking a commission from promoting and/or betting games;
• Class 4 permits to host and manage remote gaming operators excluding the licencee
himself and is for software vendors.
Gaming License Application
iGaming solutions

For a person to be engaged in online gaming in Malta you must be licensed by the LGA (Lotteries and
Gaming Authority) www.lga.org.mt. The qualification is as follows:
• Be fit and proper – have no criminal convictions
• Have a limited liability company registered in Malta
• Be able to prove the limited company in Malta has sufficient reserves for payment of player
winnings and deposits are ensured.
• Have a key official based in Malta – Every license must have a director of the company be
resident in Malta that ensures the its due diligence of the organisation is effectively carried
out.
• Present a working business plan for your igaming company
License Requirements
iGaming solutions

At Euro Consulting, our team of Advisors can guide you through this very complicated process, our
iGaming business team have years of experience ensuring that all applications have a 100% Success
rate. Working closely with the LGA (Lotteries and Gaming Authority) our business advisors can ensure
a professional, quality service, a reliable partnership to ensure your investment is taken seriously. At
Euro Consulting EMEA we can provide advisory services along every step of the process. Let build
your business plan for the future by working with our igaming - expert services team based locally in
Malta.
For more information please contact our Business Team today on 00356 277 80717
or email us at info@euroconsulting-emea.eu
If for whatever reason as a licence is declined Euro Consulting can provide you with the best White
Label services in the industry. Please see our white label services for more information.
Gaming License Application
iGaming solutions

Are You The Next Entrepreneur?
White Label Consultancy - One of the more lucrative business opportunities on the Internet can be
found in the online casino industry. As an incentive for individuals to initiate their own some of the
larger online gaming casino enterprises are offering individual white label casinos for ease of entry into
the industry.
These gaming sites entitle the owner to exclusive gaming rights on that site, and the sites are set up in
this way. An established online casino will sell his new“partner”his online gaming software for casino
game downloads, as well as offering his partner a choice of brand name and logo.
The larger casino will set up all aspects of the online casino business for the white label casino, includ-
ing software customization and design, customer service, web design and maintenance and internal
marketing. This leaves the white label partner with no pressing issues and, in return, the partner pays
the oversight company generally can pay just up ot 100k. Various engagement models vary in price.
Online Casino Opportunity
iGaming solutions

Advantages of White Label Casinos
White label casinos can be up and in operational order within a relatively short period of time. They
are smaller branches of larger online casino enterprises that can be developed under an independent
name and banner. They are also a great way for online casino software developers to garner new
customers.
The oversight online casino company benefits from the arrangement, due to the money it receives
from the newly-formed white label casino. Additionally, the entrepreneur investing in the ownership
of the white label casino profits from the moderate charge to set up the casino and bring it into its
operational phase.
For his time and money, the entrepreneur can start raking in profits from the operation of his own
online casino. White label casinos are springing up all over the Internet, and some of the larger plan
to expand their white label casino development over the next two years. It is obvious that white label
casinos present a real growth potential for the online casino industry in the very near future.
Online Casino Opportunity
iGaming solutions

Euro Consulting EMEA offers end to end white label consultancy and set up for entrepreneurs,
we pride ourselves as being the most efficient companies in European and US Markets, focusing on
Customer Satisfaction, Security and most importantly ROI.
We can offer some of the best iGaming platforms, Skins and the best available games available in todays
very competitive market for Casino, Skill Games, Bingo, Poker and Sports Betting. At Euro Consulting
EMEA we give you the consultancy to make the correct decision based on our years of experience in
the iGaming industry, we can guarantee the best possible deal for your investment, ensuring your time
is not wasted speaking to multiple White Label Companies.
With over 10 years WORLDWIDE CRM and Marketing Experience, our business consultants ensure
you have the correct Marketing Strategy and brand that stands out from the competition. At Euro
Consulting EMEA we have the best in breed marketing applications to ensure your company will grow
from day one. Within our business team our experts can advise on all other iGaming business needs
such as Affiliation Management, Marketing Consultancy, IGaming Training Services and Ongoing
Support.
White Label Consultancy
iGaming solutions
Euro Consulting EMEA • Whita Label Solutions • 13

Euro Consulting EMEA’s White Label Consultancy offers the highest quality of games from the leading
providers such as; Novomatic, Net Ent, Amaya, Microgaming and IGT to name a few.
Novomatic
Euro Consulting EMEA’s White Label Consultancy can provide your iGaming company with the‘best of
breed’games from Novomatic on your site. Novomatic is a producer and provider of high-tech iGaming
equipment. You are able to select from wide range of highly regarded games that are available from
Novomatic’s archive. Euro Consulting EMEA’ White Label Solutions allows you to host Novomatic’s
games on your current platform, integrating with your own infrastructure. Novomatic has a proven
record and and is a trusted provider of quality games for iGaming White Label companies.
Microgaming
Microgaming is regarded as one of the worlds largest provider of iGaming software for White Label
Companies. Euro Consulting EMEA’s relationship with Microgaming guarantees your iGaming Company
withinnovativeandreliableMulti-Lingualgamesolutionsfor LiveCasino,LivePoker,LiveBingoandSlots
amongst others. Microgaming is an award winning technology company with extensive experience of
almost 20 years in creating and providing games across land-based casinos, online gaming and mobile
platforms. Euro Consulting EMEA have partnered up with Microgaming to provide our clients with the
very best of online gaming solutions.
PlayTech
Euro Consulting EMEA can offer a flexible platform for web-based and mobile solutions with Playtech
Games, ideal for your White Label Solution. Euro Consulting EMEA are able to integrate Playtech games
easily to the existing infrastructure of an iGaming White Label Company. With Playtech providing Such
a wide range of quality multi-lingual online games, Euro Consulting EMEA’s White Label Consultancy
can offer the solutions to fulfil your requirements.
White Label Gaming Platforms
iGaming solutions
Euro Consulting EMEA |White Label Consultancy
Providing White Label Companies with
gaming platforms from, Novomatic, Amaya,
Microgaming, Playtech, Net Ent & IGT.

White Label Gaming Platforms
iGaming solutions
Net Ent
Euro Consulting EMEA’s White Label Consultancy have teamed up with Net Entertainment offering a
complete suite of online and mobile games of the highest quality. Net Entertainment are one of the
worlds leading online game suppliers. Euro Consulting EMEA can provide Slots, Casino, Poker and
Lotteries, these are just a few examples of what you can get from Net Entertainment. Euro Consulting
EMEA enables your iGaming & White Label Company to host such games from your site where you can
choose from Net Entertainment’s large library of Solutions to suit you.
Amaya
Euro Consulting EMEA & Amaya an Provide you with all the platform solutions you require to attract
players to play on your site, making you a successful iGaming Organisation. Euro Consulting EMEA offer
Amaya’s platforms that Consists of Sports, Casino, Slots and Poker. Amaya share the same beliefs as Euro
Consulting EMEA’sWhite Label Consultancy, where the key to a successful iGaming company is engaging
players with an innovative approach whilst maintaing trust. Euro Consulting EMEA’s White Label
Consultancy can provide you with Amaya’s games for online, mobile and even land-based platforms.
IGT
IGT, known as International Game Technology was founded almost 30 years ago, making IGT one of the
most experienced companies that specialise in gaming technology. Originally IGT was set up to provide
land based Casinos with slot machines, and as the gaming industry developed to online platforms, so did
IGT. Euro Consulting EMEA’s White Label Consultancy are able to provide you with IGT game platforms
that const of Casino, Slots & Video Poker. With IGT, Euro Consulting EMEA can provide your iGaming
Company with another high quality platform solution option for your iGaming business.
With Euro Consulting EMEA’sWhite Label Consultancy, you can be sure that we will find the right solution
for your imaging company and games platform solutions.
Euro Consulting EMEA | White Label Consultancy | On Demand Gaming Platforms
Euro Consulting EMEA |White Label Consultancy
Providing White Label Companies with
gaming platforms from, Novomatic, Amaya,
Microgaming, Playtech, Net Ent & IGT.

Euro Consulting EMEA can find a suitable solution for every individual or companies budget, most
importantly we are your partners, we ensure success we share your ambition.
Our consultancy work have Many success story’s ranging from the small iGaming companies to some
of the largest in the world with turnovers of around €2BILLION per year.
Contact us for a free initial discussion.
Euro Consulting EMEA “Total igaming business Solutions On Demand”
White Label Consultancy
iGaming solutions

“Total iGaming IT Solutions On Demand”
RTN
Oracle RightNow
CRM
Oracle CRM Fusion
Analytics Cloud Service
Chat Cloud Service
Email Mgmt Cloud Service
Dynamic Agent Desktop
Oracle Communications
Social Experience
Built In Analytics
Customer Master
Sales
Incentive Compensation
Mobile & Outlook Integration
Territory & Quota Mgmt
KPI, Dashboard & Extensibility FW
Marketing
RTN
Marketing
Marketing
CRM Fusion
Marketing
Oracle Fusion ERP Data Warehouse
Financials • Procurement & Spend • Supply Chain & Order Mgmt • Human Resource • Projects
OBIEE
Oracle Business Intelligence
Enterprise Edition Suite
•“Out of the box”IT Package
• No Customisation Required
• No Infrastucture Required
• No Infrastucture Cost
• Fixed Implementation Cost
Euro Consulting EMEA is an Oracle Gold Partner and are offering our ‘Total iGaming IT Solutions On Demand’ industry solution
designed specifically to maximise Business Development and Customer Relationship Management for your iGaming company.
Euro Consulting EMEA have successfully launched an ‘out of the box’ solution for the iGaming industry that requires no or
little configuration, no infrastructure or support costs. Our iGaming solution covers CRM, Live Chat, Marketing and a Business
Intelligence platform from Oracle’s best of breed product stack.
We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage,
global reach, and a flexible delivery model, which is designed for the needs of each client. Our Industry solution increases time to
market, reduce costs, and deliver a competitive edge.
Euro Consulting EMEA • iGaming IT Solutions • 18

Oracle RightNow
Chat Cloud Service
Key Features
• Agent, customer, or activity-driven
chat
• Customizable chat link, icon, and
consumer interface
• Multidevice chat—from PCs,
smartphones, tablets, and more
• Chat conferencing, transfer, and
supervisor monitoring
• Access to Oracle RightNow
Knowledge Cloud Service before,
during, and after chat sessions
Key Benefits
• Increase sales conversion rate and
average order size
• Reduce shopping cart abandonment
• Achieve highest customer
satisfaction compared to other
channels
• Reduce call center costs and
increase efficiency
Oracle RightNow Chat Cloud Service enables
companies to provide a premium Web experience
that delivers proven results, including higher
customer satisfaction, increased conversion, and
improved efficiency. It provides a way to engage
customers before they abandon their purchases and
also assist Website visitors who are having problems
solving service issues on their own. Sessions can be
initiatedbycustomersortriggeredproactively,based
on company-defined rules. With Oracle RightNow
Chat Cloud Service, agents can always guide your
customers to the best answers and outcomes.
bridging the gap between self-service and agent assistance
“Total iGaming IT Solutions On Demand”

Oracle RightNow
Email Mgmt Cloud Service
Key Features
• Inquiry management
• Single integrated knowledgebase
• Tracking
• Customer management
Key Benefits
• Increase agent productivity with
standard response templates and
access to knowledgebase
• Improve first-touch resolution with
auto-suggested solutions
• Increase customer satisfaction and
save processing time by providing
agents with complete customer inter-
action history
Many organizations today are flooded with e-mails.
And although these e-mails represent important
communications from customers, tracking and
respondingtothemcanbetaxing,strainingresource-
strapped contact centers and frustrating customers.
Oracle RightNow Email Management Cloud
Service helps you stay ahead, tracking responses,
automating answers from the knowledgebase,
and escalating highly emotional e-mails. Your
agents and your customers will thank you for it.
improve agent productivity, increase customer satisfaction

Oracle RightNow
Dynamic Agent Desktop
Key Features
• Dynamic guidance to step
agents through work flow
processes with structured and
unstructured contextual cues
• Unified enterprise data centralized
and presented contextually
• Telephony integration enabling
desktop softphone, computer
telephony integration (CTI) screen
pop, and universal queuing
• Cloud delivery for rightsizing to
match dynamics of business
• Interfaces and workflow processes
configurable by business users
• Channel integration for seamless,
unified management of customer
interactions via traditional and social
channels
Key Benefits
• Increase customer and agent
satisfaction
• Increase agent productivity and
lower cost
• Ramp up new agents faster
• Provide consistent customer
experiences across channels
• Adapt quickly to changing business
needs
Oracle RightNow Dynamic Agent Desktop Cloud
Service guides agents with contextually relevant
real-time knowledge so they can quickly address
their immediate customer issue. By unifying
enterprise systems and guiding call center agents
through business processes across channels,
agent pools, and geographies, Oracle RightNow
Dynamic Agent Desktop Cloud Service delivers
happy customers and highly productive agents.
fast, accurate, consistent customer experiences across all channels

Oracle RightNow
Oracle Communications
Key Benefits
• Seamless cross-channel
purchasing and services
experiences
• Personalized offers and
interactions
• Fast time-to-market to meet
customer demand
• First-right ordering
• Rapid fulfillment
• Reduced order fallout
• Accurate billing
Communication Service Providers (CSPs) around
the world are looking for ways to offer an engaging
Customer Experience (CX) so that they may expand
their customer base, retain existing customers,
and monetize on these relationships. To harvest
these benefits CSPs need to address CX at all
customer touch points. Oracle has developed the
CX Reference Architecture for Communications
to help CSPs delivering a superior experience to
their customers in all touch points throughout
the Customer Experience lifecycle. The Oracle
CX reference Architecture is founded on proven
solutions and best-in-class applications and
will enable CSPs to adopt a holistic approach to
Customer Experience across standard processes
from front office channels to back office operations.

Oracle RightNow
Social Experience
Key Benefits
• Deliver a seamless customer
experience regardless of where or
how customers interact with you
• Create customer loyalty, and
generate enthusiasm for your brand
• Harness word of mouth to derive
more value from your marketing
spending
• Quickly and proactively address
customer concerns
• Enable customer collaboration to
drive support and innovation
• Leverage user-generated content to
build your knowledge foundation
• Make it easy for customers to
find the answers they need across
channels
• Capture unstructured social insights
along with formal feedback through
Oracle RightNow Feedback Cloud
Service
• Earn a reputation for being open,
collaborative, and responsive
The social Web has given consumers more influence
over brands than ever. For organizations this shift
brings new challenges and opportunities to win
loyalty. Oracle RightNow Social Experience enables
brandstoharnessconsumerinfluenceandpassionin
service of the brand. From social media monitoring
to branded online communities to a full-service
Facebook experience, it is designed to extend
experience to the places where consumers are
learning, sharing, and buying across the social Web.
an unbeatable customer experience

Head Office (UK): +44 (0)131 220 2820
Malta Office: +356 2778 0717
e: info@euroconsulting-emea.eu
w: www.euroconsulting-emea.eu
facebook.com/euroconsultingemea
twitter.com/eu_consulting
United Kingdom
Euro Consulting EMEA Head Office,
23 Blair Street, Edinburgh, EH1 1QR, UK
Netherlands
Euro Consulting, EMEA, Leeuwerikplein
101, 144HZ, Purmerend, Holland
Malta
Euro Consulting EMEA, 104 Old College
Street, Sliema, SLM 1377, Malta, EU
© copyright Euro Consulting EMEA
Produced in Malta, EU, 2013
All Rights Reserved
Euro Consulting EMEA and the Euro Consulting EMEA logo are trademarks or
registered trademarks of International Business.
Other company, product and service names may be trademarks or service
marks of others.
References in this publication to Euro Consulting EMEA productsor services
do not imply that Euro Consulting EMEA intends to make them available in all
countries in which Euro Consulting EMEA operates.

Euro Consulting EMEA | iGaming Business Solutions | iGaming White Label Solutions | iGaming IT Solutions

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