INTRODUCTION
• INTRODUCTION 	
• iGAMING BUSINESS SOLUTIONS	
• iGAMING BUSINESS SERVICES	
• EXECUTIVE STAFFING CONSULTANCY	...
TOTAL iGAMING SOLUTIONS ON DEMAND

EURO CONSULTING EMEA
Euro Consulting EMEA is in the ideal position to assist your iGami...
iGAMING BUSINESS SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

TOTAL iGAMING BUSINESS SOLUTIONS ON DEMAND
Professional & Expert iGaming Business Servi...
iGAMING BUSINESS SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

EXECUTIVE STAFFING CONSULTANCY
Euro Consulting EMEA prides itself by providing your com...
iGAMING BUSINESS SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

CRM | Customer Relationship Management
Euro Consulting EMEA can assist you in implement...
WHITE LABEL SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

COMPLIANCE CONSULTANCY
Euro Consulting- EMEA Compliance Consultancy offers you outsourc...
WHITE LABEL SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

GAMING LICENSE APPLICATION
According to Malta Internet Gambling laws, license of any cl...
WHITE LABEL SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

GAMING LICENSE APPLICATION
At Euro Consulting, our team of Advisors can guide you throu...
WHITE LABEL SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

WHITE LABEL GAME PROVIDERS
Providing White Label Companies with gaming platforms from,
...
WHITE LABEL SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

WHITE LABEL GAME PROVIDERS
Net Ent
Euro Consulting EMEA’s White Label Consultancy have ...
WHITE LABEL SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

ARE YOU THE NEXT iGAMING ENTREPRENEUR...
Online Casino Opportunity
White Label Consulta...
WHITE LABEL SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

WHITE LABEL CONSULTANCY
Euro Consulting EMEA offers end to end white label consultancy ...
iGAMING IT SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

TOTAL iGAMING IT SOLUTIONS ON DEMAND
Professional & Expert iGaming IT Services:
		
• CR...
iGAMING IT SOLUTIONS
TOTAL iGAMING SOLUTIONS ON DEMAND

TOTAL iGAMING IT SOLUTIONS ON DEMAND
Euro Consulting EMEA iGaming IT Solution:
			
• “O...
ORACLE RIGHTNOW
TOTAL iGAMING SOLUTIONS ON DEMAND

iGAMING LIVE CHAT SOLUTION - Oracle RightNow
Oracle RightNow Chat Cloud Service enables...
ORACLE RIGHTNOW
TOTAL iGAMING SOLUTIONS ON DEMAND

EMAIL MGMT CLOUD SERVICE
Many organizations today are flooded with e-mails. And althoug...
ORACLE RIGHTNOW
TOTAL iGAMING SOLUTIONS ON DEMAND

DYNAMIC AGENT DESKTOP
Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents...
ORACLE RIGHTNOW
TOTAL iGAMING SOLUTIONS ON DEMAND

ORACLE COMMUNICATIONS
Communication Service Providers (CSPs) around the world are looki...
ORACLE RIGHTNOW
TOTAL iGAMING SOLUTIONS ON DEMAND

SOCIAL EXPERIENCE
The social Web has given consumers more influence over brands than
ev...
BIG DATA ANALYTICS
TOTAL iGAMING SOLUTIONS ON DEMAND

BIG DATA ANALYTICS
Big Data is identified as the new era in data exploration and Busine...
MARKETING DEVELOPMENT

• Branding
• Audio B
randing &
Productio
• Social M
n
edia Mark
eting (SMM
• Advertis
)
ement & B
r...
TOTAL iGAMING SOLUTIONS ON DEMAND

Develop your image...
To Request our Full Marketing Development Service Brochure, pleas...
SOCIAL MEDIA
TOTAL iGAMING SOLUTIONS ON DEMAND

Euro Consulting EMEA have only printed a limited number of copies of
this brochure. Thi...
Copyright Euro Consulting EMEA © 2014
iGaming Solutions On Demand | Euro Consulting EMEA
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iGaming Solutions On Demand | Euro Consulting EMEA

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Total iGaming Solutions On Demand

iGaming Business Solutions
iGaming IT Solutions
iGaming White Label
iGaming Marketing Services

Euro Consulting EMEA is in the ideal position to assist your iGaming company. With Extensive experience, knowledge and specialist skills, Euro Consulting EMEA offers full end-to-end solutions.
We pride ourselves as being the most efficient companies in European and US Markets, focusing on Business Processes, IT Solutions, Security, White Label Solutions, Marketing and most importantly ROI.
Euro Consulting EMEA can find a suitable solution for every individual or companies budget, most importantly we are your partners, we ensure success we share your ambition. Our company has many success story’s ranging from the small iGaming companies to some of the largest in the world.
Contact us for free initial consultancy.
Euro Consulting EMEA | Total iGaming Solutions

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iGaming Solutions On Demand | Euro Consulting EMEA

  1. 1. INTRODUCTION • INTRODUCTION • iGAMING BUSINESS SOLUTIONS • iGAMING BUSINESS SERVICES • EXECUTIVE STAFFING CONSULTANCY • BUSINESS INTELLIGENCE • CRM CONTENTS 1 2 3 5 5 7 • WHITE LABEL SOLUTIONS • COMPLIANCE CONSULTANCY • GAMING LICENSE APPLICATION • WHITE LABEL GAME PROVIDERS • ARE YOU THE NEXT iGAMING ENTREPRENEUR... • WHITE LABEL CONSULTANCY 8 9 11 15 19 21 • iGAMING IT SOLUTIONS • iGAMING IT SERVICES • ‘OUT OF THE BOX’ iGAMING IT SOLUTION • ORACLE RIGHTNOW | CRM | LIVE CHAT 22 23 25 26 • BIG DATA ANALYTICS 37 • iGAMING MARKETING DEVELOPMENT SOLUTIONS 39 • EURO CONSULTING EMEA | SOCIAL MEDIA 40 Euro Consulting EMEA have only printed a limited number of copies of this brochure. This is due to company policy of cutting down on printing in order to help the environment. To Request in electronic format, please email info@euroconsulting-emea.eu Save paper, save trees. Please consider the environment.
  2. 2. TOTAL iGAMING SOLUTIONS ON DEMAND EURO CONSULTING EMEA Euro Consulting EMEA is in the ideal position to assist your iGaming company. With Extensive experience, knowledge and specialist skills, Euro Consulting EMEA offers full end-to-end solutions. We pride ourselves as being the most efficient companies in European and US Markets, focusing on Business Processes, IT Solutions, Security, White Label Solutions, Marketing and most importantly ROI. Euro Consulting EMEA can find a suitable solution for every individual or companies budget, most importantly we are your partners, we ensure success we share your ambition. Our company has many success story’s ranging from the small iGaming companies to some of the largest in the world. Contact us for free initial consultancy. Euro Consulting EMEA | Total iGaming Solutions TOTAL iGAMING SOLUTIONS ON DEMAND Business | IT | White Label | Marketing EURO CONSULTING EMEA | 1
  3. 3. iGAMING BUSINESS SOLUTIONS
  4. 4. TOTAL iGAMING SOLUTIONS ON DEMAND TOTAL iGAMING BUSINESS SOLUTIONS ON DEMAND Professional & Expert iGaming Business Services: • Staffing/Payroll Services • Audit Services • License Compliancy • Gaming License Application Assistance • iGaming Business Planning • Affiliate Management Consultancy • CRM Business Consultancy • CRM Project Management • Marketing Business Consultancy • Marketing Project Management • Cashier/ Payment System Consultancy • Multi Language Contact Centre • Customer Service Support 24/7 • Executive Placement • Business Staffing Support • White Label iGaming Setup • Risk Management • Payroll Services • Accountancy Corporation Tax Model • Company Set up EURO CONSULTING EMEA | 3
  5. 5. iGAMING BUSINESS SOLUTIONS
  6. 6. TOTAL iGAMING SOLUTIONS ON DEMAND EXECUTIVE STAFFING CONSULTANCY Euro Consulting EMEA prides itself by providing your company with endto-end professional & expert services. Euro Consulting EMEA focuses exclusively on the successof your company. Our Executive Staffing Consulting approach is relationship driven. We regard ourselves both as consultant and partner, truly understanding your requirements and geared to provide you with positive outcomes at all stages of our relationship. Through our international offices, Euro Consulting EMEA have a global network of the most skilled, qualified and experienced candidates, insuring that we provide you with the highest level of results. With the level of expertise & efficiency, we feel we have created a OneStop-Shop for services, which is a unique service to offer our clients today. BUSINESS INTELLIGENCE Euro Consulting EMEA’s “Oracle BI (Business Intelligence) Health-Check” delivers a thoroughgoing and sufficient assessment of a BI Implementation from a technical and a practical perspective. Working solely on the Oracle Business Intelligence product stack, our BI Architects are widely recognised as some of the top OBIEE, OBI Applications and ODI architects in Europe. Our Oracle BI Health-Check will assure the complete Business Intelligence product stack, from the end user Dashboards and Reports through to the underlying Data-Warehouse. Our experts deliver on Oracle’s commitment to ensure that you benefit from a trusted lifetime partnership with Euro Consulting. Euro Consulting EMEA is one of Europe’s most experienced Business Intelligence consulting firms and is primarily focused on assisting clients in achieving a significant return on their Business Intelligence investments. “Euro Consulting EMEA’s Business Intelligence Services. Delivering detailed and thorough analyitics of your business.” EURO CONSULTING EMEA | 5
  7. 7. iGAMING BUSINESS SOLUTIONS
  8. 8. TOTAL iGAMING SOLUTIONS ON DEMAND CRM | Customer Relationship Management Euro Consulting EMEA can assist you in implementing the very latest in CRM technology or in developing a proven CRM technology solution that is new to your company environment. As a leading Oracle Certified Partner, our extensive experience allows us to deliver best-in-class advice, feasibility, implementation and support, ensuring you get the most out of your CRM investments. Whilst we focus on delivering premium CRM Services to our clients, we also look to add value to your CRM investments by increasing Return on Investment and lowering Total Cost of Ownership. Our CRM consultants are highly trained, highly skilled and experienced across numerous vertical markets; our knowledge extends to mixed database and application environments and with over 20 European consultants it is likely that the challenges you face in your next project have already been successfully met by one or more of our team in the past. Our Oracle Consultancy services range from delivering CRM application health checks to assisting in the implementation of your CRM migration or CRM upgrade. They also include project scoping, design services, business intelligence, disaster recovery, application/database security and application support. We now cover over 80% of Oracle’s ever growing portfolio of technologies. “At Euro Consulting We are often called in to work alongside other Large consulting Firms (especially Siebel- implementation consulting firms) that are inadequately skilled or too expensive. Our clients identify the problems around on implementations and seek our advise from our CRM Experts. Our Professional and Expert Services are from time acquired by Oracle Consulting to inject real product or Industry Specific experience. With 10 years actual Hands on experience we are your CRM Partner.” EURO CONSULTING EMEA | 7
  9. 9. WHITE LABEL SOLUTIONS
  10. 10. TOTAL iGAMING SOLUTIONS ON DEMAND COMPLIANCE CONSULTANCY Euro Consulting- EMEA Compliance Consultancy offers you outsourced regulatory-compliance support services specified for the iGaming sector. Through our full-fledged iGaming Department we provide a‘one-stop shop’ service to our clients. Although principally engaged in assisting clients to obtain gaming licenses in Malta and to comply with the remote gaming regulations in Malta, Euro Consulting offers its clients other consultancy and advisory services which include legal, taxation, accounting, payroll, recruitment and auditing services (finance and IT). As a consultancy firm it is our responsibility to continuously follow any change of regulations that the LGA (Lotteries and Gaming Authority) issue in order to assure that our client’s application process will run smoothly which will be ensured by our qualified law consultants. We work closely with you, first to establish your needs, and then to provide tailored, practical solutions. With over 10 years experience within the IT industry we can offer our clients a best in class IT solutions designed specifically for the igaming industry which meets LGA (Lotteries and Gaming Authority) standards. EURO CONSULTING EMEA | 9
  11. 11. WHITE LABEL SOLUTIONS
  12. 12. TOTAL iGAMING SOLUTIONS ON DEMAND GAMING LICENSE APPLICATION According to Malta Internet Gambling laws, license of any class is issued for five years and could be renewed thereafter for the same periods. The obligatory requirements in Malta Online Gambling Regulation is to locate physically in the country the significant part of the online betting or gaming operations. To provide Internet betting/gaming services in Malta one should apply for a license of the relevant class : • Class 1 covers casino-type games, skill games and online lotteries and is for operators responsible for the risk on repetitive games; • Class 2 comprises fixed odds betting, pool betting and spread betting and is for operators responsible for the risk on events based on a matchbook; • Class 3 includes P2P, poker network, betting exchange and game portals and is for operators taking a commission from promoting and/or betting games; • Class 4 permits to host and manage remote gaming operators excluding the licencee himself and is for software vendors. License Requirements For a person to be engaged in online gaming in Malta you must be licensed by the LGA (Lotteries and Gaming Authority) www.lga.org.mt. The qualification is as follows: • Be fit and proper – have no criminal convictions • Have a limited liability company registered in Malta • Be able to prove the limited company in Malta has sufficient reserves for payment of player winnings and deposits are ensured. • Have a key official based in Malta – Every license must have a director of the company be resident in Malta that ensures the its due diligence of the organisation is effectively carried out. • Present a working business plan for your iGaming company EURO CONSULTING EMEA | 11
  13. 13. WHITE LABEL SOLUTIONS
  14. 14. TOTAL iGAMING SOLUTIONS ON DEMAND GAMING LICENSE APPLICATION At Euro Consulting, our team of Advisors can guide you through this very complicated process, our iGaming business team have years of experience ensuring that all applications have a 100% Success rate. Working closely with the LGA (Lotteries and Gaming Authority) our business advisors can ensure a professional, quality service, a reliable partnership to ensure your investment is taken seriously. At Euro Consulting EMEA we can provide advisory services along every step of the process. Let build your business plan for the future by working with our igaming - expert services team based locally in Malta. For more information please contact our Business Team today on 00356 277 80717 or email us at info@euroconsulting-emea.eu If for whatever reason as a licence is declined Euro Consulting can provide you with the best White Label services in the industry. Please see our white label services for more information. EURO CONSULTING EMEA | 13
  15. 15. WHITE LABEL SOLUTIONS
  16. 16. TOTAL iGAMING SOLUTIONS ON DEMAND WHITE LABEL GAME PROVIDERS Providing White Label Companies with gaming platforms from, Novomatic, Amaya, Microgaming, Playtech, Net Ent & IGT, to name a few. Novomatic Euro Consulting EMEA’s White Label Consultancy can provide your iGaming company with the ‘best of breed’ games from Novomatic on your site. Novomatic is a producer and provider of high-tech iGaming equipment. You are able to select from wide range of highly regarded games that are available from Novomatic’s archive. Euro Consulting EMEA’ White Label Solutions allows you to host Novomatic’s games on your current platform, integrating with your own infrastructure. Novomatic has a proven record and and is a trusted provider of quality games for iGaming White Label companies. Microgaming Microgaming is regarded as one of the worlds largest provider of iGaming software for White Label Companies. Euro Consulting EMEA’s relationship with Microgaming guarantees your iGaming Company with innovative and reliable Multi-Lingual game solutions for Live Casino, Live Poker, Live Bingo and Slots amongst others. Microgaming is an award winning technology company with extensive experience of almost 20 years in creating and providing games across land-based casinos, online gaming and mobile platforms. Euro Consulting EMEA have partnered up with Microgaming to provide our clients with the very best of online gaming solutions. PlayTech Euro Consulting EMEA can offer a flexible platform for web-based and mobile solutions with Playtech Games, ideal for your White Label Solution. Euro Consulting EMEA are able to integrate Playtech games easily to the existing infrastructure of an iGaming White Label Company. With Playtech providing Such a wide range of quality multi-lingual online games, Euro Consulting EMEA’s White Label Consultancy can offer the solutions to fulfil your requirements. EURO CONSULTING EMEA | 15
  17. 17. WHITE LABEL SOLUTIONS
  18. 18. TOTAL iGAMING SOLUTIONS ON DEMAND WHITE LABEL GAME PROVIDERS Net Ent Euro Consulting EMEA’s White Label Consultancy have teamed up with Net Entertainment offering a complete suite of online and mobile games of the highest quality. Net Entertainment are one of the worlds leading online game suppliers. Euro Consulting EMEA can provide Slots, Casino, Poker and Lotteries, these are just a few examples of what you can get from Net Entertainment. Euro Consulting EMEA enables your iGaming & White Label Company to host such games from your site where you can choose from Net Entertainment’s large library of Solutions to suit you. Amaya Euro Consulting EMEA & Amaya an Provide you with all the platform solutions you require to attract players to play on your site, making you a successful iGaming Organisation. Euro Consulting EMEA offer Amaya’s platforms that Consists of Sports, Casino, Slots and Poker. Amaya share the same beliefs as Euro Consulting EMEA’s White Label Consultancy, where the key to a successful iGaming company is engaging players with an innovative approach whilst maintaing trust. Euro Consulting EMEA’s White Label Consultancy can provide you with Amaya’s games for online, mobile and even land-based platforms. IGT IGT, known as International Game Technology was founded almost 30 years ago, making IGT one of the most experienced companies that specialise in gaming technology. Originally IGT was set up to provide land based Casinos with slot machines, and as the gaming industry developed to online platforms, so did IGT. Euro Consulting EMEA’s White Label Consultancy are able to provide you with IGT game platforms that const of Casino, Slots & Video Poker. With IGT, Euro Consulting EMEA can provide your iGaming Company with another high quality platform solution option for your iGaming business. With Euro Consulting EMEA’s White Label Consultancy, you can be sure that we will find the right solution for your imaging company and games platform solutions. EURO CONSULTING EMEA | 17
  19. 19. WHITE LABEL SOLUTIONS
  20. 20. TOTAL iGAMING SOLUTIONS ON DEMAND ARE YOU THE NEXT iGAMING ENTREPRENEUR... Online Casino Opportunity White Label Consultancy - One of the more lucrative business opportunities on the Internet can be found in the online casino industry. As an incentive for individuals to initiate their own some of the larger online gaming casino enterprises are offering individual white label casinos for ease of entry into the industry. These gaming sites entitle the owner to exclusive gaming rights on that site, and the sites are set up in this way. An established online casino will sell his new “partner” his online gaming software for casino game downloads, as well as offering his partner a choice of brand name and logo. The larger casino will set up all aspects of the online casino business for the white label casino, includ- ing software customization and design, customer service, web design and maintenance and internal marketing. This leaves the white label partner with no pressing issues and, in return, the partner pays the oversight company generally can pay just up ot 100k. Various engagement models vary in price. Advantages of White Label Casinos White label casinos can be up and in operational order within a relatively short period of time. They are smaller branches of larger online casino enterprises that can be developed under an independent name and banner. They are also a great way for online casino software developers to garner new customers. The oversight online casino company benefits from the arrangement, due to the money it receives from the newly-formed white label casino. Additionally, the entrepreneur investing in the ownership of the white label casino profits from the moderate charge to set up the casino and bring it into its operational phase. For his time and money, the entrepreneur can start raking in profits from the operation of his own online casino. White label casinos are springing up all over the Internet, and some of the larger plan to expand their white label casino development over the next two years. It is obvious that white label casinos present a real growth potential for the online casino industry in the very near future. EURO CONSULTING EMEA | 19
  21. 21. WHITE LABEL SOLUTIONS
  22. 22. TOTAL iGAMING SOLUTIONS ON DEMAND WHITE LABEL CONSULTANCY Euro Consulting EMEA offers end to end white label consultancy and set up for entrepreneurs, we pride ourselves as being the most efficient companies in European and US Markets, focusing on Customer Satisfaction, Security and most importantly ROI. We can offer some of the best iGaming platforms, Skins and the best available games available in todays very competitive market for Casino, Skill Games, Bingo, Poker and Sports Betting. At Euro Consulting EMEA we give you the consultancy to make the correct decision based on our years of experience in the iGaming industry, we can guarantee the best possible deal for your investment, ensuring your time is not wasted speaking to multiple White Label Companies. With over 10 years WORLDWIDE CRM and Marketing Experience, our business consultants ensure you have the correct Marketing Strategy and brand that stands out from the competition. At Euro Consulting EMEA we have the best in breed marketing applications to ensure your company will grow from day one. Within our business team our experts can advise on all other iGaming business needs such as Affiliation Management, Marketing Consultancy, iGaming Training Services and Ongoing Support. Euro Consulting EMEA can find a suitable solution for every individual or companies budget, most importantly we are your partners, we ensure success we share your ambition. Our consultancy work have Many success story’s ranging from the small iGaming companies to some of the largest in the world with turnovers of around €2BILLION per year. Contact us for a free initial discussion. EURO CONSULTING EMEA | 21
  23. 23. iGAMING IT SOLUTIONS
  24. 24. TOTAL iGAMING SOLUTIONS ON DEMAND TOTAL iGAMING IT SOLUTIONS ON DEMAND Professional & Expert iGaming IT Services: • CRM - Platform For Sales & Customer Service • Oracle RightNow • Integrated Marketing Platform • Website Design & Hosting Services • Business Intelligence Platform • ERP Platform • CRM and Marketing Project Management • Technical Professional & Expert Services • Mobile iGaming Development For OSX & Android • Smart TV iGaming Development • Infrastructure Consultancy • “Plug and Play” VOIP International Telephone System • CRM Live Chat Solution • SMS Worldwide Marketing • BIG DATA Analytics Euro Consulting EMEA is an Oracle Gold Partner and are offering our ‘Total iGaming IT Solutions On Demand’ industry solution designed specifically to maximise Business Development and Customer Relationship Management for your iGaming company. Euro Consulting EMEA have successfully launched an ‘out of the box’ solution for the iGaming industry that requires no or little configuration, no infrastructure or support costs. Our iGaming solution covers CRM, Live Chat, Marketing and a Business Intelligence platform from Oracle’s best of breed product stack. We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage, global reach, and a flexible delivery model, which is designed for the needs of each client. Our Industry solution increases time to market, reduce costs, and deliver a competitive edge. EURO CONSULTING EMEA | 23
  25. 25. iGAMING IT SOLUTIONS
  26. 26. TOTAL iGAMING SOLUTIONS ON DEMAND TOTAL iGAMING IT SOLUTIONS ON DEMAND Euro Consulting EMEA iGaming IT Solution: • “Out of the box” IT Package • No Customisation Required • No Infrastucture Required • No Infrastucture Cost • Fixed Implementation Cost RTN Oracle RightNow CRM Oracle CRM Fusion Analytics Cloud Service Chat Cloud Service Email Mgmt Cloud Service Dynamic Agent Desktop Oracle Communications Social Experience Built In Analytics Customer Master Sales Incentive Compensation Mobile & Outlook Integration Territory & Quota Mgmt KPI, Dashboard & Extensibility FW Marketing Euro Consulting EMEA Marketing CRM Fusion Marketing Oracle Fusion ERP RTN Marketing Data Warehouse Financials • Procurement & Spend • Supply Chain & Order Mgmt • Human Resource • Projects OBIEE Oracle Business Intelligence Enterprise Edition Suite BIG DATA Analytics EURO CONSULTING EMEA | 25
  27. 27. ORACLE RIGHTNOW
  28. 28. TOTAL iGAMING SOLUTIONS ON DEMAND iGAMING LIVE CHAT SOLUTION - Oracle RightNow Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience that delivers proven results, including higher customer satisfaction, increased conversion, and improved efficiency. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated by customers or triggered proactively, based on company-defined rules. With Oracle RightNow Chat Cloud Service, agents can always guide your customers to the best answers and outcomes. Key Features Key Benefits • Agent, customer, or activitydriven chat • Increase sales conversion rate and average order size • Customizable chat link, icon, and consumer interface • Reduce shopping cart abandonment • Multidevice chat—from PCs, smartphones, tablets, and more • Achieve highest customer satisfaction compared to other channels • Chat conferencing, transfer, and supervisor monitoring • Reduce call center costs and increase efficiency • Access to Oracle RightNow Knowledge Cloud Service before, during, and after chat sessions Bridging the gap between self-service and agent assistance. EURO CONSULTING EMEA | 27
  29. 29. ORACLE RIGHTNOW
  30. 30. TOTAL iGAMING SOLUTIONS ON DEMAND EMAIL MGMT CLOUD SERVICE Many organizations today are flooded with e-mails. And although these e-mails represent important communications from customers, tracking and responding to them can be taxing, straining resource- strapped contact centers and frustrating customers. Oracle RightNow Email Management Cloud Service helps you stay ahead, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails. Your agents and your customers will thank you for it. Key Features Key Benefits • Inquiry management • Increase agent productivity with standard response templates and access to knowledgebase • Single integrated knowledgebase • Tracking • Customer management • Improve first-touch resolution with auto-suggested solutions • Increase customer satisfaction and save processing time by providing agents with complete customer inter- action history Improve agent productivity, increase customer satisfaction. EURO CONSULTING EMEA | 29
  31. 31. ORACLE RIGHTNOW
  32. 32. TOTAL iGAMING SOLUTIONS ON DEMAND DYNAMIC AGENT DESKTOP Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. By unifying enterprise systems and guiding call center agents through business processes across channels, agent pools, and geographies, Oracle RightNow Dynamic Agent Desktop Cloud Service delivers happy customers and highly productive agents. Key Features Key Benefits • Dynamic guidance to step agents through work flow processes with structured and unstructured contextual queues • Increase customer and agent satisfaction • Unified enterprise data centralized and presented contextually • Telephony integration enabling desktop softphone, computer telephony integration (CTI) screen pop, and universal queuing • Increase agent productivity and lower cost • Ramp up new agents faster • Provide consistent customer experiences across channels • Adapt quickly to changing business needs • Cloud delivery for rightsizing to match dynamics of business • Interfaces and workflow processes configurable by business users • Channel integration for seamless, unified management of customer interactions via traditional and social channels Fast, accurate, consistent customer experiences across all channels. EURO CONSULTING EMEA | 31
  33. 33. ORACLE RIGHTNOW
  34. 34. TOTAL iGAMING SOLUTIONS ON DEMAND ORACLE COMMUNICATIONS Communication Service Providers (CSPs) around the world are looking for ways to offer an engaging Customer Experience (CX) so that they may expand their customer base, retain existing customers, and monetize on these relationships. To harvest these benefits CSPs need to address CX at all customer touch points. Oracle has developed the CX Reference Architecture for Communications to help CSPs delivering a superior experience to their customers in all touch points throughout the Customer Experience lifecycle. The Oracle CX reference Architecture is founded on proven solutions and best-in-class applications and will enable CSPs to adopt a holistic approach to Customer Experience across standard processes from front office channels to back office operations. Key Benefits • Seamless cross-channel purchasing and services experiences • Personalized offers and interactions • Fast time-to-market to meet customer demand • First-right ordering • Rapid fulfillment • Reduced order fallout • Accurate billing EURO CONSULTING EMEA | 33
  35. 35. ORACLE RIGHTNOW
  36. 36. TOTAL iGAMING SOLUTIONS ON DEMAND SOCIAL EXPERIENCE The social Web has given consumers more influence over brands than ever. For organizations this shift brings new challenges and opportunities to win loyalty. Oracle RightNow Social Experience enables brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experience to the places where consumers are learning, sharing, and buying across the social Web. Key Benefits • Deliver a seamless customer experience regardless of where or how customers interact with you • Create customer loyalty, and generate enthusiasm for your brand • Harness word of mouth to derive more value from your marketing spending • Quickly and proactively address customer concerns • Enable customer collaboration to drive support and innovation • Leverage user-generated content to build your knowledge foundation • Make it easy for customers to find the answers they need across channels • Capture unstructured social insights along with formal feedback through Oracle RightNow Feedback Cloud Service • Earn a reputation for being open, collaborative, and responsive An unbeatable customer experience. EURO CONSULTING EMEA | 35
  37. 37. BIG DATA ANALYTICS
  38. 38. TOTAL iGAMING SOLUTIONS ON DEMAND BIG DATA ANALYTICS Big Data is identified as the new era in data exploration and Business Intelligence, Designed to enhance your business processes. Euro Consulting EMEA’s extensive knowledge of the iGaming industry, along with the highest skilled Big Data Consultants, results with Euro Consulting EMEA uniquely positioned to help clients design, develop and execute a big data strategy as well as utilizing existing processes. What is Big Data... Big Data is exactly as the name suggests. Big Data is the management of the all information that pours in and out of every organization frequently. This information is processed and analyzed, delivering powerful results and insights into your business – Big Data Analytics. Big Data will point out any faults into business processes that may affect productivity and ROI. Advantages of Big Data for your iGaming Company; • Be proactive about Privacy & Security • Insights into the health of your company assets • Detect and prevent fraudulent behavior • Make decisions based on accurate facts in real time. • Indicating Patterns and links to prevent fraud • Know your Customers • Maximize Customer Interaction Experience • The correct Strategies in place • Improve efficiency of financial controlling • Analyze Profits – Business Intelligence • Improving Risk Management • Protecting Confidential Information EURO CONSULTING EMEA | 37
  39. 39. MARKETING DEVELOPMENT • Branding • Audio B randing & Productio • Social M n edia Mark eting (SMM • Advertis ) ement & B rochure D • Comme esign (Prin rcials & M ting) edia Prod • Advertis uction ement Ag ency Outs • Product ourcing Developm ent • Product Design • Marketin g Strategy Developm • Corpora ent te Conten t & Comm Managem unications ent • Corpora te Creativ e Training • Mercha ndise Man agement (Promotio nal Produc t Design) • Event Pla nning and Developm • Marketin ent g Business Developm • Promotio ent nal Mana gement • Website Design & La nding-Pag Developm es ent • Web Ac tivity Analy tics & Rep • Internati orts onal Cam paign Dev • Email M elopment arketing • SEO Ma rketing • 3D Visua lization • Applica tion Deve lopment (A PP’s) & Corporate • Press Co Game De mmunica velopmen tions • Image C t risis Handli ng • Creative HR
 • SMS Ma rketing
  40. 40. TOTAL iGAMING SOLUTIONS ON DEMAND Develop your image... To Request our Full Marketing Development Service Brochure, please email info@euroconsulting-emea.eu EURO CONSULTING EMEA | 39
  41. 41. SOCIAL MEDIA
  42. 42. TOTAL iGAMING SOLUTIONS ON DEMAND Euro Consulting EMEA have only printed a limited number of copies of this brochure. This is due to company policy of cutting down on printing in order to help the environment. To Request in electronic format, please email info@euroconsulting-emea.eu Save paper, save trees. Please consider the environment before printing. EURO CONSULTING EMEA | 41
  43. 43. Copyright Euro Consulting EMEA © 2014

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