EENA 2016 - Airbnb's Global Disaster Relief Programme support to citizens during emergencies
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In 2013, Airbnb launched a global disaster response initiative to allow Airbnb hosts to provide accommodation for people in need when disasters strike. Examples in London, Paris, the Balkans, New York and the Philippines to mention just a few. In this keynote, Airbnb provided first-hand experience of how their members are playing an important role in supporting citizens during disasters.
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EENA 2016 - Airbnb's Global Disaster Relief Programme support to citizens during emergencies
- 1. Airbnb’s Global Disaster Response & Relief Program (What We do Before, During and After a Disaster) Kellie Bentz Head, Global Disaster Response & Relief
- 2. Host & Guest Safety Emergenc y Preparedn ess Disaster Response & Relief Program Compone nts Partnershi ps
- 4. 112
- 8. Partnerships Are Critical • Victoria Emergency Management, Australia • The London Fire Brigade, UK • Federal Emergency Management Agency, US • San Francisco Office of Emergency Management, US • Portland Office of Emergency Management, US • Nashville Office of Emergency Management, US Additional partnerships underway in the U.K., France, Seattle and Hawaii
- 9. Preparedness & Disaster Messaging Sent Preparedness and response messaging sent to hosts & guests leading up to or following a disaster: January 2015: Severe winter weather, US East Coast February 2015: Cyclone Marcia, Australia March 2015: East Village Explosion, US NYC May 2015: Tropical Storm Dolphin, Guam June 2015: Flooding, US Texas & Oklahoma June 2015: Hurricane Preparedness Messaging to 100,000 + hosts July 2015: Hurricane & Tropical Storm Messaging August 2015: Bangkok Bombing & Super Typhoon Messaging September 2015: Typhoon (Japan, Taiwan, China), Tsunami warnings (chile, Hawaii) October 2015: Hurricane Patricia (Mexico) November 2015: Paris Attacks (Paris, France) December 2015: India Flooding (Chennai, India) 2016 Messaging: January 2016: Winter Storm Jonas February 2016: Zika Virus (Host facing only), Taiwan Earthquake March 2016: Brussels Attacks
- 11. Disaster Relief Program History: Roots in Our Host Community
- 14. Most Recent Activation: Brussels Attacks
- 16. Supporting Organizations Including Mercy Corps, All Hands, International Rescue Committee, and MSF ____________________________ Tropical Storm Erika (Island of Dominica) South Carolina Flooding (USA) Refugee Crisis (Greece, Serbia, Macedonia) Tropical Cyclone Winston (Figi) Louisiana Flooding (USA) Relief Worker Travel Credit Program
- 18. 1. Local Emergency Management -Partner to send preparedness messaging, host local trainings OR advise on activating the tool if needed in your local community 2. Non-Profit Organizations-Create a business account for relief workers to access $0 listings when the disaster tool is activated 3. Individuals-Create Airbnb Account to access $0 listings when activated if you are ever a survivor or relief worker in a crisis OR sign up to be a host when we activate our disaster tool How to Partner
- 19. THANK YOU! Audience Q & A Kellie Bentz kellie.Bentz@airbnb.com
Editor's Notes
- Sharing Economy: There are other, very familiar, new forms of commerce and entrepreneurship that are struggling to be defined and recognized appropriately.
- Since then, we’ve created a global program where we can respond to natural disasters anywhere in the world. Most recently, we’ve responded to the earthquake in Nepal. These are the kind of stories that demonstrate the social impacts of this kind of activity. I don’t know how to quantify them, but you can see what kind of generosity, cultural understand and tolerance this can create around the world.