Open Call Usability Testing: Creating an Ongoing UX Testing Program
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Open Call Usability Testing: Creating an Ongoing UX Testing Program
- 1. Open Call Usability Testing Creating an Ongoing UX Testing Program Silvia Inéz Salazar, MPA Human-Centered Informatics Laboratory Manager Office of Communication and Education
- 4. Traditional UX in Government • $50-$80k • Write RFP & SOW • OMB & IRB Approval • Hire contractor • Create schedule • Assemble team • Kickoff • Evaluate site • Write scenarios • Site requirements • Identify audience • Begin recruitment • Conduct testing • Analysis & reporting • Implementation
- 6. Open Call Usability Testing • Every eight weeks • Pre-test design ideas, layouts, info seeking patterns, social media, mobile platforms, English, Spanish • Feedback from specific user groups • Two to four different projects • One hour sessions with 9 participants • Training for observers • Debrief, brainstorming, present findings, implementation
- 7. Benefits • Feedback throughout project life cycle • UX is readily available • Quickly address difficult questions • Build UX culture • Same cost as traditional usability test
- 8. Wins • Testing of more than 120 projects in English and Spanish • Address and understand different user groups • Mutual support • Increase institutional knowledge
- 9. Contact Silvia Inéz Salazar (240) 276-6631 Direct salazarsi@mail.nih.gov