10. Get Cup Put TeaBag In Cup Fill Kettle with water Switch On Kettle Water Boils Pour Water in Cup Get Milk Pour Milk In Cup Get Sugar Put Sugar In Cup Get Spoon Stir Sugar In Cup Remove Teabag from Cup Wait Wait Sugar ? YES NO Drink ! At Last Make a cup of tea process...
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12. What is ISO 14001? ISO stands for International Organisation of Standardisation. In complying with ISO 14001 standard, each company must say what it does through documentation and processes, do what it says through action, and prove it to an independent, objective third party. Its aim is to reduce environmental impact & make efficiency, profitability and corporate desirability a realistic part of your company manifesto, easily and with minimum financial burden.
13. Plan your approach Do undertake action Check it is working Act taking corrective action ISO Simply ……
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15. Environmental Policy (Briefly describe your company profile and scope of your Environmental Management System) The Company is committed to protecting the environment of the Earth. To minimize environmental impacts concerning our activities, products and services, we shall:- Comply with applicable legal requirements and other requirements to which the Company subscribes which relate to its environmental aspects. Prevent pollution, reduce waste and minimi s e the consumption of resources. Educate, train and motivate employees to carry out tasks in an environmentally responsible manner. Encourage environmental protection among suppliers and subcontractors. The C ompany is committed to continual improvement of environmental performance. This Policy will be communicated to all staff, contractors and suppliers, and be available for the public. Endorsed by (Signature) _________________________ (Name and Title of Top Management) Date :
18. YES YES YES YES It’s good to say YES YES YES YES YES YES YES YES YES
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20. The Plan Without a plan you don’t know where you are going! MS project... ...ocuments and Settingsave HallesktopISO_implementation.mpp
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23. Case Study example Objectives • Third party endorsement by respected certification body • Simplified processes relating to environmental compliance • Improved understanding of environmental legislation Business achievements • Industry credibility and new business wins • Streamlined processes and improved operational efficiency • First carbon neutral insurance broker in the world • 22% reduction of gas use in 2009 financial year • 21% reduction of electricity use in 2009 financial year
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Editor's Notes
Quality management system (QMS) standards establish a framework for how a business manages its key processes. They can help whether your business offers products or services and regardless of your size or industry. They can also help new businesses start off on the right foot by ensuring processes meet recognised standards, clarifying business objectives and avoiding expensive mistakes.
Analyse your business by breaking it down into key areas. These will tend to be those that are crucial to customer satisfaction. Senior staff should determine the needs of the business and design the system around these. Plan your approach by deciding which resources you need and discussing the effectiveness of existing processes with staff. Decide if new processes are necessary and tell staff about them - provide training if necessary. Check that the processes are working by appointing someone to be responsible for the system and ensuring proper procedures are followed. Targets need to be set for how each process contributes to the success of business goals. Revise processes where necessary and continue to review them regularly.
Management Responsibility: Who's responsible for making it happen - everybody, your personnel know exactly what their responsibilities are and where they fit in the organization. Customers' Requirements: We need to be confident that your customers' requirements and expectations are fully understood, and that you have the capability to satisfy them. Having an agreed, documented record of this will help to prevent misunderstandings. Control Systems: How do you make sure that a consistent level of product or services is delivered? You have controls. Clear, concise, written procedures are developed with the appropriate employees.
Certification is the official recognition by an accredited body that your business has achieved a particular standard, for example an ISO 9000. You can choose to implement a quality management system without seeking certification. However, you might decide that ISO 9001:2000 certification is necessary because: your customers want it - many large companies and public sector organisations require suppliers to be certified it can boost your reputation and make you more attractive to prospective customers you want an external audit of your quality system.
Although the costs of implementing a quality management system (QMS) may be off-putting, you should weigh them carefully against the potential savings and improvements your business could make and the additional business you could win. Implementing a QMS will also cost time. Another cost will be the design of your system. Typical for a small business 2 days process mapping and preparation of Quality Manual 1 day Accreditation Audit